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The importance of conflict management
The importance of conflict management
conflict management importance and implications.
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Communication is a complex subject to grasp. Those who study the subject, however, learned the importance of studying it. Understanding the ideas behind becoming skilled in dialogic practices creates value, whether it stems from conflicts of a personal nature, in institutions, or across cultures. While some argue conflict does not create value, those who grasp its value, create positive value in presenting themselves and in exploring others.
Organizational, Communal, and Global Conflict There exits benefits and value in conflict, whether it is organizational, the communal, or global. Any arena which fosters different ideas and opinions is a beneficial one, however, it is how one decides to handle these differing opinions which dictates whether
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We attempt to pursue peace but find there are many cultural differences which cause us conflict and hold up the peacebuilding attempt. Littlejohn and Domenici narrowed these differences down to varying ethnicities, races, interests, ideologies, and morals. Humans create positive value from multicultural conflicts when they one, acknowledge these differences, two, understand these conflicts arise from prejudices, miscommunication, and individualistic conditions, and three, ensure communication is done in such a way which makes the issues clear, the dialogue a process, and focuses on people rather than prejudices. Once these three things are recognized, we realize how to effectively communicate with one another and how to work with and learn from each other. (Littlejohn and …show more content…
AMPP, another acronym, gives a process for exploring the views of others in dialogic communication. The acronym stands for ask, mirror, paraphrase, and prime. The process starts by asking the other person questions to encourage them to share their path. Then you access the other person’s actions to understand their emotions. You then paraphrase their story to ensure you correctly understood the story. Once this is accomplished, you can choose to prime the other person for more information. This is done if you feel they still have something to share.
As much as some of us dislike conflict, it is inherent in human nature. After all, it is like a wall that keeps us from moving forward in the path of life, but we must understand that those walls merely act as temporary challenges that are yet to be solved. Some conflicts may be insignificantly trivial, and some may be quite immense. Some conflicts may be happening within ourselves, and some may be accompanied by another person. Regardless, we must learn not to run away from conflict, but rather to run over them with a determined demeanor as the conflicts that we encounter in our lives are what helps us learn and grow as an individual. Furthermore, learning and growing from conflict is what shape individuals and what prepares us for the upcoming challenges that life will throw at us in the future.
..., and direct and control, conversations leads us to the multitude of methods we can utilize in teaching the art of communication. Each of us has a different foundation from which to start, but as we teach this art we will see the minds of our students expand as they develop more interest and take a more active role in their learning. These students will invariably have a richer, more fulfilling life as well as be more productive contributors in our world.
Through concepts and principles which we studied in the “dialogic communication studies”, “Dialogue” is a special form of communication that creates positive results for individuals, group, organization and communities. This concept has become a central of various theoretical perspectives in humanity and social sciences studies by looking at social relation and interaction as dialogue.
Peterson provides two platforms of communication. The first platform is primarily focused on the engagement of dialogue in which parties are sending and receiving information. The second paradigm is an emotional response within the communication dialogue. Both platforms of communication promote the depth of an intimate relationship amongst the parties involved. Therefore, placing trust and shared values in an emotional context within the communication process widens the information process by making it an uncomplicated method.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas
Communication is an interdependent process of sending, receiving, and understanding messages. The definition implies that the components of the communication process cannot be examined separately. Rather, the relationship exists between the sender and the receiver, as well as the environment of the communication event, must be viewed as a whole. According to this perspective, if any of the components and circumstances change (that is, the number of individuals involved in the interaction, seating arrangements, or the time of the day) the communication event is altered. Communication is an ongoing process; we never stop sending and receiving messages. As we will discover, communication is a dynamic process, a process that changes from one communication setting to the next. Although it is difficult to predict, the ways of interpreting communication, certain components are always present in the communication process.
(Asawo, 2011). Conflict can occur in any setting and as leaders in organizations guide and
One of the main aspects in communicating is listening. An effective listener is one who, not only comprehends how the speaker feels but, also understands what they are stating. Building a strong connection between the speaker and the listener is one of the first steps to become a good listener. By building this connection speakers should first be in an environment with open minded listeners, it makes them feel more comfortable to state their opinions, feelings and ideas. Listeners should avoid being judgmental. The individual does not have to agree with the ideas, values or opinions of the speaker; however, to fully understand them, one must put aside their criticism. Speakers will believe that they can trust the listeners with their information when they know that they will not be judged. Miscommunication happens frequently, listene...
Our world is constantly changing and it requires a society that is well versed in understanding the problems deriving from culture differences and tolerance of one another’s beliefs and perceptions. We are dealing with systemic problems in education, economic, government, religion and culture differences.
Baillien et al. (2011) suggest that with non-participatory opportunities limited the violent group, damage rapport with others, and losses trustworthiness of their role in achieving organization plans. Therefore, having a clear understanding of conflict sources creates a sense of assertiveness. Individuals stand for their needs as they respect those of others. Thus a mutual rapport exists where a team is the major driving force for an organization. A win-to-win policy becomes an easy way to reestablish the conflict and best ways to solve
Interaction is a significant part of our daily lives. Oral communication with others is inevitable, and therefore it is crucial for us to acquire the skills to do so correctly. Aside from simply stating words or expressing ideas, oral communication serves various purposes. Oral communication allows an individual to express emotions, ideas, and feelings; it gives people the ability to empower, inspire, and motivate those who listen; and it allows people to share knowledge and traditions, as well as build their self-esteem. Oral communication is also useful in leading us to new discoveries, ideas, cultures, and perspectives (O’Neill). Thus, oral communication serves several different purposes in daily life; yet each of these purposes are connected to an even larger purpose. According to the textbook Communication: Making Connections, “Effective communication is critical to living successfully in today’s soc...