There has to be nothing worse than receiving poor service and food at one of your favorite eateries and the only solution to the problem is to complain. It is important to complain in a clear and effective manner for many consider making a scene in a restaurant as a show of immaturity and self-entitlement; that is only because they don’t understand the subtle nuances and finesse that goes into it. Making an effective complaint is an art and if done right, it can make not only make your meal better, you may even get it for free.
The first thing you need to do in order to make an effective complaint is to clearly identify what it is you wish to complain about. To begin with, you need to find your major focus—was it the quality of food? The lack of attention your server is paying attention to you? The noisy family with young children behind you? Having a clear idea of what it is that has upset you gives you the moral justification to make a complaint.
Once you have your main focus it is time to really start finding things to critique. The sky is the limit at this point. Many of u...
Panera Bread’s atmosphere is enjoyable. The employees and the managers keep the restaurant clean at all times. When I walked into the restaurant for the first time there were visible employees wiping off the table and sweeping. Panera Bread has almost no trash visible around the entire restaurant. Looking around, there were no trash cans in sight; they were hidden by doors and cabinets. Panera Bread receives ample amount of customers a day keeping the restaurant clean is important, but the workers keep everything running smoothly as well. While waiting in a moderately long line, the employees immediately noticed the incoming rush and started working as a team to get the customers and myself in and out. Along with the workers helping to make the line move faster, the customers in line around me are keeping conversation. We are entertaining each other making the wait time appear shorter. With the great customers and keeping the restaurant clean, Panera Bread workers and managers keep the restaurant well managed. The noise level is separated by the location of dining. In front of me a group a friends decided to have lunch at a table laughing and enjoying themselves and a woman behind me chose to eat alone while reading a book, sitting in a quiet corner. More importantly the manager was always walking around making sure tables were clean, and trash was not i...
Most of the time the cashier working at the place will treat the customer like complete garbage and not showing any concern for them. They often go through their routine of “Have a good day” when most of them could care less about how the rest of the customers day really goes. Squidward is always treating the customer awful. Squidward has lied to the customers and has said some nasty words to the customers. He has denied customers items such as salt and ice cubes. Squidward has also fallen asleep on the job many times which is disrespectful to the customer. All of these things Squidward has done, is something that the average fast food cashier is accustom to. This type of working habits represents fast food cashiers
They view that when customers have a complaint, this is not a lost opportunity for the customer to understand how much Chick-fil-A cares for their business. Rather it is an opportunity to stop and understand the customer better, such that one can better serve the customer and thus create a loyal avocation for the business.
When someone asks “do you mind if I offer you some feedback?”, you immediately think that you did something terribly wrong. You don’t know whether to feel proud or to feel ashamed, or even feel like you’ve been attacked and need to defend yourself as much as possible. Difficulty with accepting criticism is nothing new; in fact, it is more common than you think. We are often criticized after completing anything from simple tasks to the most complex projects we can accomplish. Common examples of what we are criticized for are: work ethic, creative works such as music, television, articles, etc., and for any mistake, small or large, we make during our day-to-day lives. Anybody can give constructive
Our waitress was great, very personable, was quick to bring our drink order and take our order. However, once the order went in the waits service went down hill. We waited another 40 minutes for our meal to arrive and only caught our server in passing one time during the 40-minute wait for refills. Once the food arrived all was well, it took little time for us girls to clean our plates and the waitress had learned we were quick to slurp our iced teas and refills would need to be frequent.
Fast food is one of the most controversial topics; most people tend to blame fast food industries because of their obesity or a disease they got, and never hold responsibility for their own action.
Consumers are concerned not only about a product breaking down but also about the time before service is restored, the timeliness with which service appointments are kept, the nature of dealings with service personnel, and the frequency with which service calls or repairs fail to correct outstanding problems. In those cases where problems are not immediately resolved and complaints are filed, a company’s complaint-handling procedures are also likely to affect customers’ ultimate evaluation of product and service quality.
I am my own worst critic, my assistant principal calls me a dork, due to my action, I was asking her for my evaluation information, and I thought for sure it was bad, I saw everything that went wrong during my observation, but she saw the good. I am always looking at how I complete an assignment and ways to improve myself. I look at my relationships and ways to improve them as well. I am always willing to admit I am wrong, if while I look at my actions I suppose I could have done better. Due to my self-reflection I will also ask others for input so that I know that I am not just responding in a one-sided manner. It is actually very important that when I am looking for feedback from others I tell the whole story, not just my side to properly evaluate my actions. With regards to data, I can crunch the numbers and understand them quickly. I also while looking at data will look at specific information and look for the origin of the issue if there is any. As for looking at others and being able to recognize their skill level and/or areas of greatness, this if I observe a classroom. Even if I am not observing a classroom, I can easily see which teachers need support and which teachers are possibly working well on their own. This is through their classroom structure or if I pop into a class unannounced what I see students doing. At first glance,
Complaints are a good form of feedback. They're a few steps to follow in handling difficult situations. The first is to Focus and listen to the customer. The next is to be courteous and discreet, if possible take the customer away from others. Then suggest way(s) to fix the problem, if nothing can be done thank the customer for bring the problem to your attention. If you can't fix the problem go to somebody who can but stay there to make sure the problem is resolved. Then find the solution and implement it, then check the customer is happy and re-thank them for bring the problem to your attention. Last off all record the situation in your establishments logbooks.
Have you ever dined in an extravagant restaurant and never could figure out how much to leave as a tip and ruins your dining experience? Many people face this diplomatic on daily basis and never can fully understand how this problem can be fixed. Some, consumers say that if tipping was abolished it would cause restaurants to increase the wage of the workers. Therefore, it would expand to the menu prices that the prices would increase. Others, say that increasing the pay of workers and the menu prices would not decrease the demand of their food. Although, these discussions are constantly facing the depositions of one’s personal views. The entire tipping system should be entirely dismantled.
However, not only the high quality standards of food affects the business, the staff who are presently providing the service are entitled to establishes him or her self with their tone (the sound of the voice), manner (the level of maturity), language and body language well enough to satisfy the customer and to make them appreciated of feeling more welcomed and values them as a proper customer. E.g. if a customer was about to speak the staff operating the till would say hello, may I take your order please,' and when their products are given Thank you and please come again.'
Customer service by definition is the ability of knowledgeable, capable, and enthusiastic employees to deliver products and services to their internal and external customers in a manner that satisfies identified and unidentified needs and ultimately results in positive word-of-mouth publicity and return business (Lucas, 2012, pg.7). In other words, it’s making the customer pleased so that they keep doing business with you all while making sure that the employees get along and work together well. In every business there is a form of customer service. Unfortunately, it is not always excellent or even decent. Some businesses just either don’t care or possibly just don’t have the training to deal with some of the obstacles that come with dealing with customers on a daily basis. I’ve been in the restaurant business for over 13 years and I can tell you that there are skills that some are born with and others need training on, yet either way they should be used whenever interacting with customers.
Some restaurants insist that a customer has to pay whatever she/he is interested in taking, then proceed with the receipt to the ordering section to get served according to the contents of the receipt (Dickson, 2008).
When I receive cold food or slow service, it can cause me to become outspoken. I can be receiving the best service, but if I am served cold food, it ruins the entire experience. On the other hand, if I receive slow service it does not matter how great the food may be, the experience is ruined.
In America, many are not aware of the inequalities that exist in the Food Service. The food service sector has at least 125,951 companies and approximately 12 million employees with almost 7 million foreigners. This sector includes individually owned restaurants, mid-priced chains, quick service (fast food), hotels, and beverage establishments. Food service plays a major role in institutional establishments like schools, hospitals, prisons and meals on wheels. They cater to the tastes of their particular customers and are often leaders of food innovation. In the food service, we find: bartenders, wait staff, hosts, busboys, chefs, cooks, managers, and dishwashers .The food service workers perform a variety of customer service, food preparation and cleaning tasks, all that which are very important to keep a business running. More concerning , some of the major working conditions that foodservice workers face with daily is no health benefits and significantly low wages. These employees working in the food industry make it possible for millions of people to enjoy food in restaurants but are not being treated or appreciated fairly.