General Motors: Quality Management System

explanatory Essay
1108 words
1108 words

When you look at the history of General Motors, you will find a long, rich heritage. General Motors came into existence in 1908 when it was founded by William "Billy" Durant. At that time Buick Motor Company was a member of GM. over the years GM would acquire more than 20 companies, to include Opel, Chevrolet, Cadillac, Pontiac, and Oldsmobile. By the 1960's through 1979 was known as a revolution period for General Motors. Everyone was focusing on environmental concerns, increased prices of gasoline lead to the unprecedented downsizing of vehicles. The smaller cars lead to one the largest re-engineering program ever taken in the industry. By 1973, General Motors was the first to offer an air bag in a production car.
A storm was coming for …show more content…

In this essay, the author

  • Explains that general motors was founded in 1908 by william "billy" durant. over the years, gm acquired more than 20 companies, including opel, chevrolet, cadillac, pontiac, and oldsmobile.
  • Explains that gm was no longer going to be a dominate factor in car sales. with an ever changing economy, fuel prices, and consumer demand, they saw their fair share of ups and downs.
  • Explains that chevrolet introduced the cobalt in 2004 as the replacement for the popular chevy caviler. it was an instant hit; it was sporty, spacious and high performance depending on the model purchased.
  • Explains how a consumer grievance provoked general motors to look into an inherent dilemma with the ignition switch.
  • Explains that general motors slipped when it came to quality assurance during the production of the chevy cobalt.
  • Explains that general motors applied a variety of distinct quality practices in its operations, but ignored some of them over time leading to severe outcomes. recalling the cobalt only confirmed that gm need to change their quality practice.
  • Explains that general motors has policies in place when it comes to quality, including layered inspections, statistics, process failure modes, effects analysis, and control plans.
  • Opines that general motors ignored the flaw in the cobalt, instead of promptly approaching the quality issue. the business neglected the viewpoint of a swift answer.
  • Explains that the restriction of nonconforming commodities is a primary quality system at gm.
  • Explains that general motors terminated sixteen people for their role in not repairing the faulty ignition switch. the mindset was to retain the bad news and keep it apart from senior supervisors.
  • Opines that an active quality assurance program would have prevented the predicament before it began.

These procedures and practices are used both by GM and by their vendors. The policies vary from layered inspections, statistics, process failure modes, effects analysis and control plans (Drew, 2011). All quality measures produce a graded system of quality management utilizing quality tools. An example of quality control test is that of speedy response wherever dilemmas are resolved quickly and immediately throughout visual management. Individuals responsible for specific tasks are kept accountable for some corrective actions that may subsist. What General Motors did was ignore this quality measurement when it was dealing with the problems of the Chevrolet …show more content…

GM uses this system by containment, disposition, separation, and classification. Such a system guarantees that any outcome that does not comply with specified requirements is restricted from unintended use, restrained, and dispositioned by the administrators. Accompanied by this quality control is the verifying position where first-time quality and process capacity is advanced (Drew, 2011). Every team member is informed about any modifications in the production process and who and when to summon for assistance in the event of any quandary. Every team is also included in the problem solving to reach any improvement in goals. Since the probe, General Motors had created a new post that is charged with responsibility for vehicle safety (Muller, 2013). General Motors terminated sixteen people for their role in not repairing the faulty ignition switch. The mindset throughout General Motors was to retain the bad news and keep it apart from senior supervisors. This was undeviatingly contributed to no effort being taken to remedy the faulty switch. Because of this, General Motors is directly accountable for the graves of 13

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