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General Motors: Quality Management System

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When you look at the history of General Motors, you will find a long, rich heritage. General Motors came into existence in 1908 when it was founded by William "Billy" Durant. At that time Buick Motor Company was a member of GM. over the years GM would acquire more than 20 companies, to include Opel, Chevrolet, Cadillac, Pontiac, and Oldsmobile. By the 1960's through 1979 was known as a revolution period for General Motors. Everyone was focusing on environmental concerns, increased prices of gasoline lead to the unprecedented downsizing of vehicles. The smaller cars lead to one the largest re-engineering program ever taken in the industry. By 1973, General Motors was the first to offer an air bag in a production car.
A storm was coming for …show more content…

In this essay, the author

  • Explains that general motors was founded in 1908 by william "billy" durant. over the years, gm acquired more than 20 companies, including opel, chevrolet, cadillac, pontiac, and oldsmobile.
  • Explains that gm was no longer going to be a dominate factor in car sales. with an ever changing economy, fuel prices, and consumer demand, they saw their fair share of ups and downs.
  • Explains that chevrolet introduced the cobalt in 2004 as the replacement for the popular chevy caviler. it was an instant hit; it was sporty, spacious and high performance depending on the model purchased.
  • Explains how a consumer grievance provoked general motors to look into an inherent dilemma with the ignition switch.
  • Explains that general motors slipped when it came to quality assurance during the production of the chevy cobalt.
  • Explains that general motors applied a variety of distinct quality practices in its operations, but ignored some of them over time leading to severe outcomes. recalling the cobalt only confirmed that gm need to change their quality practice.
  • Explains that general motors has policies in place when it comes to quality, including layered inspections, statistics, process failure modes, effects analysis, and control plans.
  • Opines that general motors ignored the flaw in the cobalt, instead of promptly approaching the quality issue. the business neglected the viewpoint of a swift answer.
  • Explains that the restriction of nonconforming commodities is a primary quality system at gm.
  • Explains that general motors terminated sixteen people for their role in not repairing the faulty ignition switch. the mindset was to retain the bad news and keep it apart from senior supervisors.
  • Opines that an active quality assurance program would have prevented the predicament before it began.

These procedures and practices are used both by GM and by their vendors. The policies vary from layered inspections, statistics, process failure modes, effects analysis and control plans (Drew, 2011). All quality measures produce a graded system of quality management utilizing quality tools. An example of quality control test is that of speedy response wherever dilemmas are resolved quickly and immediately throughout visual management. Individuals responsible for specific tasks are kept accountable for some corrective actions that may subsist. What General Motors did was ignore this quality measurement when it was dealing with the problems of the Chevrolet …show more content…

GM uses this system by containment, disposition, separation, and classification. Such a system guarantees that any outcome that does not comply with specified requirements is restricted from unintended use, restrained, and dispositioned by the administrators. Accompanied by this quality control is the verifying position where first-time quality and process capacity is advanced (Drew, 2011). Every team member is informed about any modifications in the production process and who and when to summon for assistance in the event of any quandary. Every team is also included in the problem solving to reach any improvement in goals. Since the probe, General Motors had created a new post that is charged with responsibility for vehicle safety (Muller, 2013). General Motors terminated sixteen people for their role in not repairing the faulty ignition switch. The mindset throughout General Motors was to retain the bad news and keep it apart from senior supervisors. This was undeviatingly contributed to no effort being taken to remedy the faulty switch. Because of this, General Motors is directly accountable for the graves of 13

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    • General Motors Case Study
      opinion essay
      ...th a growing proportion of elderly people. Global market dynamics and innovations in big data and social networking are transforming the business strategies of companies everywhere—and forcing them to rethink fundamental rules of engagement. For better or worse, the future entrepreneurs will have to surface as one the most disruptive forces. As big data pushes for alternative ways of working – proactive solutions that drive information must quickly figure out which new policies and tools can be utilized most effectively. This grants enormous opportunities for key technological breakthroughs that will be needed for the next generation of transport.

      In this essay, the author

      • Argues that the evolution of automobile transport will see more automated transport and greater use of multimodal transport options. connectivity and vehicle integration with our personal data now means that transport time will be productive time.
      • Argues that indoor navigation systems are still immature, and the challenge is that car journeys often start and end in indoor or underground locations where gps technologies are redundant. commercializing an indoor tracking/navigation network will reap the rewards of a driverless future.
      • Opines that innovation in aerospace will revolve around efficiency, personalisation, safety and comfort. a great challenge will be the safe high altitude transportation of the aged population.
      • Opines that autonomous driving systems will be ready for the market in five years, but by 2050, cars that drive themselves could be major production units for companies like gm.
      • Predicts the future of the aerospace industry will involve gradual changes, with the prospect of more radical shifts in the decades to come.
      • Opines that competition in the satellite space will likely be fierce as the costs for launching satellites fall, but a strong opportunity exists for new companies to source satellite service data, combine this with land-based tracking and sensor technologies to provide hyper-accurate real-time data.
      • Opines that by 2050 everyone will have their own portable entertainment device. united airlines has already started rolling out bring your own device schemes on selected flights in recognition of greater control expected by consumers.
      • Opines that self-driving automobile companies of 2050 will need to add more advanced sensors, computing power, and software to their vehicles, to remain competitive.
      • Explains that older passengers have a higher risk of medical complications when flying, and airlines that can provide exceptional customer care by ensuring the wellbeing of passengers will gain competitive advantage.
      • Opines that cities must evolve to meet the most important global challenges of the future.
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    • Internationalization Of General Motors
      explanatory essay
      Under the leadership of William Durant, September 16th 1908 marked the birth of the General Motors Company, initially incorporating the Buick Motor Company. GM then purchased Olds Motor Works in November 1908, a 50% stake in the Oakland Motor Car Co (later Pontiac Motors) in January 1909, and Cadillac in July 1909. During its first few years of operation, GM also acquired a number of parts and accessories manufacturers, such as Champion Ignition Company (predecessor of AC Spark Plug) and Fisher Body Company, and also attempted to purchase Ford Motor Co. but were refused a $9.5 million loan from their bankers (GM.com Corporate History).

      In this essay, the author

      • Analyzes the expansion of general motors overseas in its various phases, as well as triggers for internationalization and the problems faced during the process.
      • Explains gm's globalization strategy from the late 1980s to the present day, aimed at integrating operations at an higher level.
      • Explains that gm was born out of a conglomerate of firms, and expanded internationally through merger and acquisition. there was some internal growth in the internationalization process, such as the establishment of representative offices abroad and re-structuring of the company.
      • Explains that internationalization has enabled gm to expand their operations, increase their overall market share, and diversify their risk across several markets.
      • Explains that bartlett and ghosal suggest four typologies: multinational, global, international and transnational.
      • Explains beaverstock, j., "managing across borders," journal of economic geography, issue 4, pp. 157-179.
      • Cites bordenave, g., lung, y. 2002, "internationalisation of gm" at the institut fédératif de recherches sur les dynamiques économiques, bordeaux iv.
      • Explains condon, p., "comparing sprawl in us and canadian cities," the planning and development network.
      • Summarizes vassallo, fagan, and fahan's book, "nature or nurture: why do roads carry greater freight share in the united states then in europe."
      • Explains that in the early 1900's, the first companies that would form the company as we know it today began to emerge, including the olds motor vehicle company, cadillac automobile company and buick motor company.
      • Explains that the company continued to grow by merger and acquisition, and began to focus more on international markets. the mutli-domestic strategy adopted for this period of growth was hardly indistinguishable from local carmakers'
      • Explains how gm adopted a multi-regional strategy in the 1960s, integrating its product range, optimizing resources, centralizing procurement, and coordinating distribution.
      • Explains how gm's growth was triggered by the novelty and perceived importance of the automobile industry.
      • Explains that regional preferences and differences make the globalization of the automobile industry particularly hard.
      2346 words
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