Gap Analysis: Global Communications

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Gap Analysis: Global Communications

"On Wall Street, confidence in the telecommunications industry is waning. Stockholders are bemoaning diminishing returns and speculating about the industry's ability to rebound. Understandably, telecommunications companies are under tremendous economic pressure and Global Communications is no exception. Three years ago, its stock traded at $28 per share; today, the stock is valued at $11, more than a 50 percent depreciation," (UOP, 2006). Global Communications' Senior Leadership Team proposed a plan that is sure to get the company on track and to the top of the communications industry. There were many flaws in the process that the team took in getting the proposal approved. Within this analysis, key issues and opportunities will be discussed in-depth. The plan will also have its number of conflicts along the way and these are thoroughly defined and discussed. Finally, the end-state vision of Global Communications' plan, and the analysis of the gap from now until plan success are reviewed in detail.

Situation Analysis

Issue and Opportunity Identification

Many events within Global Communications' history have lead to many issues facing the company. With these issues are opportunities for the company to grow and increase their profitability. Global Communications' Senior Leadership Team did not carefully identify the consequences of its plan to outsource, expand the company globally, and communicate with the Technologies Workers Union.

Global Communications' goal by outsourcing was to realize its growth through the introduction of new services. Those employees that will be able to be relocated to the consumer call centers will incur a 10% decrease in salary, as for the other employee...

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...hey will rise to the occasion. Through effective communication, Global Communications will have the ability to inspire their employees to articulate and clarify their ideas and positions without fear of reprimand. This will in turn improve the innovation, creativity, and forward thinking of all employees of Global Communications, to include the senior leaders. (Graves, 2006).


Graves, K. (2006).Conflict resolution. Retrieved October 12, 2006, from DeNovaCo Web site:

Kreitner, A., & Kinicki, A. (2004). Organizational behavior. New York: The McGraw-Hill Companies.

McShane, S., & Von Glinow, M. (2004). Organizational behavior. New York: The McGraw-Hill Companies.

University of Phoenix, (2006). Scenario: Global Communicaitons. Retrieved October 10, 2006, from University of Phoenix rEsource.

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