Formal Communications

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Formal communications are those that flow within the chain of command or task responsibility defined by the organization.. (Daft, 2012, p.577). The three formal channels and types of information conveyed is downward, upward, and horizontal communications in an organization. Downward communication takes place during speeches, videos and blogs such as those posted on YouTube, and Kroger’s intranet. Upward communication is just that, messages that flow from the lower to the higher levels of the organization’s hierarchy. For example, suggestions for improvement to increase quality or efficiency, performance reports that inform managers on how individuals and departments are performing, and grievances, disputes and financial information (Daft, 2012, p.579-580). A healthy flow of upward and downward communication ensures that the communications between managers and employees is complete. For example, in 2010, Kroger surveyed some 250,000 associates in its “Associate First Tracker survey” and found the feedback both invaluable and “humbling.” Kroger shares the results with employees who participate which creates a new dialog about what the next steps should be (Orgel, 2010). Horizontal communication is the lateral exchange of messages among peers or coworkers. This can take place within or across departments. Horizontal communication informs and can also request support and coordinate activities. The three categories are intradepartmental problem solving, coordination and change initiatives and improvements. Personal communication channels that exist outside of the formal channels can take place informally, such as when managers get out of their offices and mingle with employees. Another informal, person-to-person communica... ... middle of paper ... ...0th ed.). [Vital Source digital version]. Boston, MA: South-Western Publishing. Hamstra, M. (2013). Kroger lets customers Lead the way in Digital World. SN: Supermarket News, 61(44), 1-37. Retrieved February 2, 2014 from Orgel, D. (Aug. 30 2010). Kroger Details Employee Communications. In Supermarket News. Retrieved February 02, 2014, from PMBOK Guide. (2013). A Guide to the Project Management Body of Knowledge (PMBOK Guide)-Fifth edition. In Project Management Institute. Retrieved January 31, 2014, from
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