Introduction
The food industry faces a challenge to deliver high quality products, in a competitive global market whilst increasing efficiency by minimising waste. By incorporating quality systems like Total Quality Management (TQM), companies like Pars Food Ltd can develop an effective culture of commitment to meet expectations of customers (Beardsell, Dale, 1999). Nevertheless, an effective culture of quality systems and continuous improvement cannot be met by an absence of managerial responsibility, to gain customer loyalty, and potential new clients (Beardsell,Dale,1999).However, Pars Food Ltd need to use supply chain management strategically to gain competitive advantage of working systemically with other companies and to meet their own long term objectives such as expanding their market share and increasing customer satisfaction. (Ebert, Griffin, 2011). Thus, the purpose of this academic essay is to analyse and evaluate how Pars Food Ltd can achieve their long term aims through quality management and supply chain management.
Background Literature
Total quality management is based upon two aspects; internal stakeholders putting high quality as a priority in their daily tasks, and continuously improving it (Cassidy, 1996). Furthermore, as total quality management requires employees taking responsibility of their tasks to the highest quality meaning it improves motivation levels as employees feel their own contribution makes a difference towards the business performance (Cassidy,1996). As a result customer satisfaction in products and services will increase making a company differentiated from the rest. (Ebert, Griffin,2011). Also by implementing total quality systems managerial and production practices will be changed, m...
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Making its first appearance in the 1950’s and continuing to grow each day since its increase in popularity in the 1980’s, Total Quality Management is another trend effecting Cost and Managerial Accounting (American Society for Quality, 2016). Total Quality Management is a philosophy that focuses on quality in every part of the business in order to meet stakeholders’ needs with efficiency and effectiveness, all without compromising ethical values (Chartered Quality Institute, 2016; American Society for Quality, 2016). It is important to note that Total Quality Management is not a means to an end, but instead is the end goal itself. Meaning that Total Quality Management is not a process used to achieve a goal, but instead
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TQM is a system of continuous improvement of work processes to enhance the organization’s ability to deliver high-quality products or services in a cost-effective manner [2]. The focus of TQM is to improve customer satisfaction and reduce waste [3]. Customers include ...
Total Quality Management is a management philosophy driven by customer needs and expectations. TQM focuses on quality and builds a management method based on full employee involvement. Its aim is to achieve long-term successful management through long-term customer
With the increasing rate of food industries worldwide, competitiveness of food industries and production, quality control is an essential building block to gain a quick, strong, competitive advantage in business, if the products meet/exceed the consumers’ expectations. This will provide consumer satisfaction and loyalty. Consumers will purchase with some disregard of quantity
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TQM is essential to be used by all the companies especially the manufacturing companies who have the responsibility to ensure about the quality of the product. TQM is being viewed as the boon and it is an approach for improving the quality and customer satisfaction in the long run and also reduces the amount of waste (www.businessknowledgesource.com). There are various components which have to be addressed in implementing the TQM they are Ethics, integrity, training, trust, teamwork, communication and recognition (www.businessknowledgesource.com).