Fitness Industry Development

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Analyse and present research information Part A: Prepare to conduct research The first part of this assessment task requires you to develop a brief for the Manager that summarises member feedback, as well as identifies the research that you will conduct. Your assessor will provide you with the feedback register. Fitness centre member feedback brief According to the collected and analysed fitness centre members’ feedback, below are the summary of the analysed results: • Customer satisfaction level is rated 4 out 10. • Fitness centre staff customer service level is rated 2 out 10. • Members attitude towards pricing is rated 6 out 10. • Customer loyalty level is rated 4 out 10. • Customer attitude towards fitness centre programs is rated 3 out …show more content…

It helps to identify the trends for body building, exercising and Pilates programs in terms of demographic, psychographic, geographic, volume of purchases and frequency of purchase. Intended methods of research will be: • documentation reviews: all the relevant and required business reports and documents will be used for reviewing. These documents include staff training analysis reports, sales reports, customer surveys, staff surveys, business operational plans and annual financial reports. • focus groups: a group of key business stakeholders are invited to attend the focus group meetings to discuss the current business operation performance, business issues, customer service problems, improvement of the current product lines. All the stakeholders’ contribution and recommendations will be recorded for further business decisions. Intended methods of research Why they are suitable for the research 1. documentation reviews They are the direct and relevant business reports and records relating to business performance, improvement and implementation …show more content…

It allows the analyst to work with a small, manageable amount of data in order to build and run analytical model quickly, while still drawing accurate finding. Sampling can be particularly useful with data sets that are too large to efficiently analyze in full. • feedback on results: both staffs and customers can provide the required feedback for the business improvement and ideas contributions. Therefore their opinions and ideas are used to make the required adjustments for the further business performance improvements. • peer review: Peer review help validating researches, establish a tool by which it can be evaluated, and increase networking possibility within research groups. • review of previous research: historical research reports and data can be used to make the refinements and more detailed analysis to identify more detailed industry trends and developments. • statistical analysis: these are more detailed and accurate data analysis methods and tools to draw out more specific research results for the analysis project. They can be classified as mean, medium, mode, hypothesis testing, data sampling

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