Factors for Success in the Workplace

Factors for Success in the Workplace

Thesis Sentence

This paper will examine the Base Central Test Facilities ability to meet the Four Critical Success Factors while operating under USAF Downsizing and Force reduction initiatives.

INTRODUCTION

We have all seen the TV commercial from New York Life of the man in the office who has his life turned upside down as a result of being laid-off by a company undergoing Downsizing or Re-structuring. Just like that individual many military workcenters have been turned upside down by Downsizing or Force reductions. No matter what you call it, Downsizing, Re-structuring, Rightsizing, Lay-offs, or Re-organizing someone losses a job and someone else has to pickup the slack. What can we at the workcenter level do about it?

OVERVIEW

Most if not all workcenters in the Military have had their budgets cut with, a “24% real decline since 1990” (NPR, 1993, part 2 p. 12). This has caused the Air Force to look for more cost-effective ways of doing business. Outsourcing of non-core functions (functions not in direct combat or direct support of combat units) is one such way. “DoD (Department of Defense) has identified 50 broad area candidates for Outsourcing, such as Base Operations, Housing, Health service, Training, Transportation” (NPR, 1993, part 2, p. 18) to list just a few. Those workcenters in non-core areas must work to provide a desirable service or risk being eliminated in favor of a more competitive business. This paper will examine the Base Central Test Facilities ability to meet the Four Critical Success Factors while operating under USAF Downsizing and Force reduction initiatives. First of all what are these critical factors and what is the Base Central Test Facility or BCTFs purpose? The BCTFs mission is to act as the interface between the Base, Defense Information System Agency (DISA) and commercial communications companies like AT&T Alascom. We are also responsible for installation, troubleshooting and maintenance of all base data circuits, both on and off-base (DISA 310-70-1, 1992). As to the four factors, well lets discuss them.

WORKCENTER FLEXIBILITY

Customer Desires:

In the past most customers were content to use what we provided to them with little input or feedback. We had what amounted to a monopoly in providing data communications services, as a result we were somet...

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... ways to meet the Four Critical Success Factors.

REFERENCES

Alliance for Redesigning Government. (1996). Downsizing -- An Overview. National Academy of Public Administration. Halley, Alexis A: Author

Alliance for Redesigning Government. (1996). The Guide to Responsible Restructuring. National Academy of Public Administration. Cascio, Wayne Ph.D.: Author

Defense Information Systems Agency. (1992). DCS Technical Control: Operational Policies and Procedures for FCO/NCO’s and TCF/PTF’s. (DISA Circular 310-70-1). DOCP: OPR.

Dilworth, James B. (1993). Production and Operations Management: Manufacturing and Services fifth edition. New York, NY: McGraw-Hill, Inc.

Laugesen, Wayne. (1996, February). The Internet meets its match: US WEST slows the information superhighway. Boulder Weekly, pp. 4-9.

National Performance Review (NPR), (1993, September). Department of Defense: Accompanying Report of the National Performance Review, Office of the Vice President. (DoD Parts 1 and 2). NPR Staff: Author.

US General Accounting Office. (1995). Workforce Reductions: Downsizing Strategies Used in Selected Organizations. (Washington, DC GAO/GGD-95-54).