Face To Face Communication Case Study

2.3 Communication Skills

Communicate with different types of people in life, but may not be affected by everyone. So the effective communication also requires some of their own communicator skills. Giambra (2014) in his important study about the development of the theory of shared communication, outlines the skills required for effective communication as the following:

• Questioning: this includes asking questions for information, for clarification or to challenge the other person.

• Listening: effective listening includes exerting an effort to pay attention to what has been said and understand it well. Effective listeners tend to show others respect and make them feel satisfied and reassured that their information has been transferred effectively.

• Explaining: this is the way of clarifying and making the information understandable for the listener. The explanation may include

Tom Crawford, the head of employee engagement at Deloitte, stated that Face-to-Face communication is still the most effective and compelling provided it’s delivered with honesty, clarity and at a time are relevant fashion (SCM, 2008). Angela Sinickas, the president of Sinickas Communications, Inc., further advised not to let Face-to-Face communication can be eclipsed by technology (SCM, 2009). She claimed that “all the online communication has not made the people any better informed than they used to be in the days before we started speeding along the information superhighway, though they are getting that information faster and more accurately… not letting two ways Face-to-Face communication get left behind in the dust” (SCM, 2009) .Previous research found out that traditional media are still the most preferred communication channels in an education context (Ghanbari Baghestan et al.,