Exemplary Operations Management Case Study

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Before enrolling in the operations management course this fall, my first impression of operations management was that this style of management deals with the processes and ideas managers use to help solve work issues. These work issues could range from measuring customer satisfaction to organizing a work room layout that would be most beneficial to the workers at a specific time. After further research on operations management, I was able to conclude that operations management entails much more than I had originally thought. Operations management is formally defined by William J. Stevenson’s (2012) as “the management if systems or processes that create goods and/or provide services” in an earlier edition of Operations Management (p. 4). Dhoul…show more content…
My summer workplace, School Specialty, began a promotion for health and wellness of all employees. The company offered free pedometers to each employee. The employee could then track and log all footsteps for the week in a company database. This successful example of operations management promoted not only health and wellness for the company, but employees were also able to track and log their steps, compete against themselves in the amount of steps taken daily, enter in a chance to win weekly prizes, all while the company was able to get employees up and…show more content…
This shopping trip is a paid day off dedicated to employees who have served 20 or more years at the company, allowing each employee who meets this standard to return every five years. At this well prepared and planned event, employees receive coupons and discounts for Easton Shopping Center, a bundle of cash depending on their years of service, along with a red carpet entrance with important OhioHealth administrators, managers, and staff lining the halls cheering for every employee that walks by. Not only is this successful operations management because OhioHealth can track vital retention information as to how long employees are staying with the company, it also is a great way to boost employee satisfaction. Employees have something to look forward to making it a great way for OhioHealth to keep employees that are close to this career monument. This event involves every employee, no matter the salary, position, or location making it an extremely special and successful example of operations
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