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Leadership in healthcare relations between management in healthcare organizations
Leadership in the medical field
Leadership qualities
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The executive director of a healthcare support service non-profit organization represents the value of interpersonal communication, and relationships through various methods in different roles of this position. For example, the executive director should possess exceptional communication skills, group and public communication skills, effective communication, and managerial skills. The assigned role of executive director of healthcare support services, is the leadership role. People who are given the leadership role possess driven, passionate, and powerful mindsets. For instance, an executive director of health care support services has legitimate power because they are in charge of managing team members. Therefore, “Legitimate power stems from …show more content…
When representing the organization the executive director should have excellent public communication, to small group communication skills. The executive director has to constantly change their context when communicating in different events. For instance, when an executive director is implementing a public speech to a large crowd of people, they possess high competence which means, “the ability to communicate effectively” (DeVito, 11). They also communicate with influential meaning in their messages and strong context. “Messages are signals that serves as stimuli for a receiver and are received by one of our senses, auditory, visual, tactile, olfactory, gustatory, or any combination of these senses” (DeVito 12). The executive director uses influential context when getting their point across during public speeches. The executive director should also have the ability to communicate coherently, both in written and oral …show more content…
An executive director also has the knowledge to communicate assertively when confronting team members when necessary. Therefore, “communication always takes place in a context, or environment, that influences the form and content of your messages.” In addition, “cultural context includes the cultural belief and customs of the people communicating” (DeVito, 12). It’s crucial that executive directors in this work field possess excellent interpersonal communication because they are always involved in some form of communication, whether it’s between a colleague, participants in the service, or discussing concerns, future goals, and organized strategies to the board of directors in meetings . In addition, “Interpersonal communication is the verbal and non-verbal interaction between two (or sometimes more than two) interdependent people (DeVito, 5).
The position of executive director of a non-profit healthcare organization must be collaborative and trustworthy if they want receive any credibility. A person of high credibility has “personal power, competent, knowledgeable of good character, and is charismatic or dynamic. As a result, you’ll be more effective in influencing attitudes, beliefs, values, and behavior. Credibility is not something you have or don’t have in any objective sense; rather, it’s a function of what other people think of you” (DeVito, 320). Therefore,
The chief works thirteen hour days, and takes work home with her to work late into the evening and on weekends. Supporting and promoting her team is paramount. She was a member of the team prior to becoming chief, so she has recent knowledge of the barriers faced every day by the stakeholders. She has maintained those relationships. Despite the bureaucracy of the government, the surgery department has more of a horizontal hierarchy, except for administrative responsibilities, everyone has the power to make a change (Van der Voet, Groeneveld, & Kuipers, 2014). She has remained approachable, and maintains an open-door policy for anyone who has issues or ideas. Her style of leadership is inclusive of every stakeholder, this translates to a higher degree of engagement on the part of the stakeholders (Doh & Quigley, 2014). She sees transparency and honesty as a priority, these inspire trust and openness and lead to increasing engagement in the organization (Harrison & Wicks, 2013). To maintain and stimulate open lines of communication, she shares ongoing issues on a weekly basis with the team and often asks for their suggestions and utilizes task oriented teams to come up with solutions for systems
Healthcare organizations are faced by both external and internal challenges and need a leader who can direct them to the right path. The senior executives and CEO
When representing the organization the executive director should have excellent public communication, to small group communication skills. The executive director has to constantly change their context when communicating in different events. For instance, when an executive director is implementing a public speech to a large crowd of people, they possess high competence which means, “the ability to communicate effectively” (DeVito, 11). They also communicate with influential meaning in their messages and strong context. “Messages are signals that serves as stimuli for a receiver and are received by one of our senses, auditory, visual, tactile, olfactory, gustatory, or any combination of these senses” (DeVito 12). The executive director uses influential context when getting their point across during public
In reviewing organizational communication as people, there are occurrences that allow for people of different cultural perspectives and who may speak different languages to create relationships to achieve diverse purposes. These relationships are forged when human interactions and communications amongst people who share similar interest both work and interpersonal interactions.
Communication, which is simply the practice of accurately imparting one’s thoughts and ideas, is the most prevalent and relevant skill in any organization, and as such, must be established prior to any other managerial actions (American Heritage, 2000). Findley and Amsler (2003) note that the vast majority of performance problems that supervis...
In my workplace setting, the ability to communication effectively is essential. I am conscious of the subtle differences between individuals and how they interact. This impacts on the individuals that use the service and how I respond to their needs. I will give examples;
A large part of managerial communication centers around the ability to strategically approach each situation where communicating is required. This approach can be viewed like an onion; you have to peel away the layers to get to the core or the strategy. The first and outermost layer includes climate and culture in which communication takes place. The communication strategy must be consistent with the context of national and organizational cultures. The second layer involves the sender, receiver and purpose of the message. The third message includes the message, channel environment, and time of communication (Geraldine E. Hynes, 2011, p 41).
Chris had just been promoted as an Executive Assistant for Pat the CEO, Chief Executive Officer, of Faith Community Hospital. Pat had given Chris her very first assignment on her first day of work as an executive assistant and that was to gather information so that Pat can present the issues to the board of directors. Faith Hospital is faced with issues that needed attention and the board of directors must be notified of the issues so that a solution can be remedy to help the hospital stay in business.
On the subject matter of interpersonal and organizational communication, there are a myriad of topics for one to consider in providing purposeful, directed communications to peers, subordinates, and stakeholders. In review of chapter five of Satterlee’s (2013) book, the topics of Interpersonal communication, the communications process, and noise were determined to be the most important.
Communication is the exchange and flow of information and ideas from one person to another which involves a sender transmitting an idea, information, or feeling to a receiver (U.S. Army, 1983). Though managers spend a lot of time communicating, communication does not occur until the information had sent out are fully understood by the receiver. Letting the receiver understand the intend of the message is one of the most important parts of communication. Communication is a leading problem for managers because they are responsible for providing information which triggers efficient and effective performance in organizations. Moreover, it is very important to keep maintaining good relationships in the workplace (Borkowski, 2009). Many say that we are in a communication generation; yet, miscommunication at workplace has been causing companies a lot of losses . Miscommunication could be taken place in any type of work environment, such as, long hour working factories, hierarchical structure of the organization like high tech firms, service based organizations, or in the health care fields. Workplace communications consultancy states that 42% of employees think that their employer is a poor communicator, while 60% are uncertain if their organization is going to a right direction (Beagrie, 2005). Have the ability to communicate is one of the essentials in survival; yet being able to manage communication is one of the most indispensable skills in the business world. However, it would be a disaster when communication is misused or mismanaged. It could be extremely beneficial on many levels by understanding the problems of miscommunication and it can positively affect the workplace dramatically in areas like customer service, interpersonal r...
One of the key in effective communication skills is the willingness of us to listen what the presenter wants to express in their communication. Not only by listening, we can also observe the verbal language for a deeper understanding. Management executives or bosses can ask employees for seeking any advices or ask them to do somethings instead of commanding them. This can let people feel the respects and the equality. Form comfortable relations in between people especially the co-worker and higher level executives. Although tension and stress are very commonly in any relationship, but this can be reduced by developing teamwork and trust through communication in business. (Hofstrand,
Effective communication from a leader shows that the leader is engaged and accountable to his employees, and in turn motivates employees to be accountable to each other as well as the organization as a whole.As Strom, Bill (2013) In Proverbs 25:11 (CEB) the author writes, “Words spoken at the right time are like gold apples in a silver setting.” I believe the book More Than Talk: A Covenantal Approach to Everyday Communication by Bill Strom provides words spoken at the right time. And they are certainly of great value for our contemporary culture. Teaching people how to communicateeffectively—whether it be in small groups, in the family, in organizations, or in intercultural settings—has to be one of the most critical tasks of this generation. More Than Talk: A CovenantalApproach to Everyday Communication (4th ed). Dubuque, Iowa: Kendall Hunt (389
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.
Communication is an important skill for people to have in an organisation. Through the interpersonal communication (communication between two or more people) process, people can exchange information, create motivation, express feelings or apply penalties for inappropriate behavior, all within the workplace (Robbins, et al, 2009). According to Eunson (2008) people who lack communication skills in the organisation should be trained to deal with different situation that involve communicating effectively (p. 554). In response to Eunson (2008), this essay aims to prove why interpersonal communication is an important skill to have and how organisation can train employees and managers to use these skills within the workplace. Additionally, the essay will address the benefits of how managers can improve team communication and the results the improvements have towards teams communicating. On a last note, an example of effective communication through managerial strategies is discussed and the implications this plays on the employees’ performance.
Effective communication skills are beneficial to the daily operations of a business. Communication can be utilized as a tool to influence how someone learns. Managers use the tools and resources that are available to them so they can teach other employees the expectations of the organization. In the communication process it provides steps that can be taken in order to attain an effective communication. The process contains several components to fulfill the steps needed to execute the communication process. A few components are the sender, encoding, message transmittal, decoding, channel, receiver and feedback. The communication process can be used to convey messages in all different forms of communication. In many situations, communicating can help an individual have a better understanding, identify and solve problems, and gain new information. Every organization has their own preferences, but the majority of businesses seeks for employees that can execute the communication process effectively. The features of having communication competences will be an advantage to a business internally and externally. “The role of communication in business is undoubtedly pivotal; however, the competent communication is the key that opens the doors of solidarity and successes for business. Business processes include various communicative actions for meeting the needs of business” (Singh, A. K., & Mishra, N., 2013). The communication process is utilized in a business to achieve success and provide a structure for the relationships in a