Examples Of Payment System Of Airasia

AirAsia is a global recognizes ASEAN Airline Company. In year 2002, AirAsia become the first low cost carrier (LCC) or airline in Malaysia with the mind set of low fares, cost saving and making fly possible to everyone. AirAsia applies business to consumer (B2C) model by using internet technology to run business.

From AirAsia’s website, people can check schedule, fares, and flight details and make payment thru the internet system. Just sign up an account without any member fees require, you may start to book your air ticket, reserve a seat, purchase food and beverage or add-on others services in advance. You are allowed to manage your flight details or change schedule with the terms and conditions with AirAsia. There are many information systems applies in AirAsia, included:

A)

My recommendations to AirAsia to get more improvements in their services are:

A) Payment system

Current AirAsia payment method has increasing to multiple type, such as credit or debit card, internet banking (direct debit), and E-gift voucher. My suggestion to those who are not a card holder or own an online banking account is add on the cash payment thru some service stall which located at island wide. This kind of “service stall” can be petrol station service counter or 7-11 counter.

As per my experience with purchasing the air ticket from Jet star airline in Singapore, one of the payment methods was make the payment thru 7-11 stall within the 72 hours booking made. Just print out the booking references and bring along to the 7-11 stall to make your cash payment. You will receive a confirmation letter from the airline once they received the payment. There are not processing fees charges occurred. Compare to those credit card or internet banking, it is more secure than online payment and save cost for the processing fees.

B) Customer service