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The importance of communication skills
Communication skills quizlet
The importance of communication skills
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Imagine yourself laying comfortably on your couch reading a book, when you get an unexpected text from a friend. Your friend wants you to send him answers of an assignment that is due soon. What would you do? Would you be a good friend and send him the solutions or be morally correct and tell him that it is unfair of him to receive credit for an assignment that he did not complete himself? I am certain that all of us have dealt with a similar, if not, exact situation in our many years of schooling. Each individual would deal with this scenario in a different way and for different reasons, as detailed by the Styles theory. We tend to disagree with others on a daily basis. According to the Merriam-Webster Dictionary, a conflict is defined as …show more content…
Per the Styles theory, I use the obliging style for conflict resolution; this is because I have little concern for myself but exhibit a great deal of concern for others. In addition, the obliging style for resolving conflicts shows that I value maintaining my relationship with others more than I worry about facing deleterious consequences. As a freshman in college, I had a lot of free time to spend time with friends and interact with them often. However, I realized at the time that my future college years will get busy due to challenging classes and other extracurricular activities. When a couple of my friends asked me if I would join a dance group with them starting sophomore year, I was captivated by the idea; I am not even a good dancer but it is an activity where I could spend time with my friends. I expressed my interest in their idea, but after a while I came to my senses and realized that I would be very busy sophomore year. Classes, work, and other extracurricular activities would not allow me to practice with my dance team for hours upon hours. After facing a huge internal struggle with myself whether I should tell my friends that I had changed my mind about joining the dance group, I finally sent them a message apologizing for breaking my word. Initially they were very upset at me, but slowly came to understand that …show more content…
For example, I recently had to use the compromising style with a group of my friends. Compared to my freshman year, I am have an additional 25 hours of coursework and other activities I am involved in this year. As a result, I have been unable to dedicate as much time as I did last year to my friends. Naturally, this made them upset because they thought that I was ignoring them (Heitler). However, I was surprised that they weren’t mad at another friend hasn’t interacted with them much this semester. After talking with them about this situation I understood a couple of things. First, they were upset with me because I wasn’t spending time with them. Second, they weren’t annoyed by the other friend because he didn’t interact with them that much last year. This anecdote shows that people are very not content with change; the fact that I went from being always obliging to hang out with them last year to not having the time to spend time with them this semester caused them to think that I was ignoring them. To deal with this conflict, I used the compromising style to find a solution that would satisfy both my friends and myself (Groth). After much deliberation we came up with a solution to communicate a bit more via social media. My new style of resolving conflict through
Compromise involves bargaining and mutually giving up something to reach a settlement. It can be used to get a quick resolution, with the prevention of further escalation (Robin, 2002). Compromise usually involves high to moderate emotional levels, high to low skill levels, moderate clarity of both goals, moderate status of the relationship, win-win attitude toward authority, moderate concern for traditions, and moderate fear of punishment.
How would the world be without disagreements? Well, for starters, it would be very dim after all, if there was never disagreements then the world we know would still think the earth was at the center of the universe. In the speech by Bret Stevens titled “The Dying Art of Disagreement” he tells a little about this and so much more. He talks about how people are not as open-minded to different opinions on different topics and how intelligent arguments are dying out. The author Bret Stevens use of logos, ethos, and pathos to assist in convincing and swaying the reader that the art of conducting intelligent disagreements is something that societies need to grow.
Compromise is one of the largest parts of being able to achieve success in a community through individual sacrifice, and being able to compromise is only possible when an individual obtains the willingness to do so. Compromising is considered one of the best, is not the best way of seizing an argument, and there are many arguments that are present in all communities. When an argument reaches the point where neither party will give, it can be best to compromise so that each side is able to gain something, while still sacrificing something for the greater good.
Keep in mind that conflict can be a good thing by providing a time of reflection for what is truly the best decision. If using professional communication techniques, a compromise can be made.
Negotiating styles are grouped into five types; Competing, Collaborating, Comprising, Avoidance, and Accommodating (Colburn, 2010). Even though it is possible to exhibit different parts of the five types of negation styles in different situations, can see that my tendencies seem to default to, Compromise and Accommodating. In reviewing the course work and reviewing my answers for Questionnaire 1 and 5, I find that the data reflects the same assumption. The accommodating profile is one where relationship perseveration is everything and giving what the other side wants is the route to winning people over. Accommodators are well liked by their colleagues and opposite party negotiators (Colburn, 2010). When analyzing my accommodating tenancy in negations, I find often it is easier to give into the demands when they are within a reasonable range. I often consider it the part of providing a high level of customer service. It has been my experience that continued delaying and not coming to an agreement in a topic will only shorten the window in which you will have to meet the request since. The cons to this style are by accommodating highly competitive styles the accommodator can give up to much ground in the process. “Giving away value too easily too early can signal to your negotiation counterpart that you've very deep pockets, and your gift is just a taster of bigger and better gifts to come”. The other negations type I default to is compromising. Compromising “often involves splitting the difference; usually resulting in an end position of about half way between both parties’ opening positions” (Colburn, 2010). In the absence of a good rationale or balanced exchanged concessions, half way betwee...
Conflict is part of life: it is an inevitable consequence of interacting with other people. In both our professional lives and in our personal lives we are constantly faced with statements, actions, needs, drives, wishes, demands or positions that are incompatible with or opposed to our own. Conflict can create stress, produce anxiety, adversely affect performance, decrease productivity and disrupt the work (or home) environment. It can be difficult to decide how to respond when faced with conflict. We often react emotionally or reflexively, without thought or conscious decision. Learning to deal effectively with conflict requires that we learn to control our response, choosing the most appropriate strategy for the particular situation.
Conflicts arise when people’s interest, values, actions, views or expectation come into contact and there is a difference of opinion and thus a disagreement (Conerly, 2004). The way people view the conflict will determine whether the resolution will negative or positive consequences.
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Conflict as defined by Merriam-Webster Online Dictionary is a competitive or opposing action of incompatibles: antagonistic state or action (as of divergent ideas, interest, or persons), Mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands. Simply put conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/ or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified and therefore chaos, disorganization, and disputes are apparent. The Norming stage is where conflict is identified and dealt with and resolutio...
Conflict can occur anywhere from the around the water cooler or in the meeting on how the team will reach their goal. Many things a day can lead to a small or large conflict. It is important to remember that conflict is a natural part of life and everyone will experience conflict at some time when participating on a team.
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Conflict is energy, conflict is excitement, conflict is often driven by a passion that is necessary to progression. In other words, we need many of the characteristics that might cause conflict and conflict itself isn’t necessarily a bad thing. The important thing is learning how to manage
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
This elasticity in your approach to choosing which conflict style is best for the current situation is a key to managing conflict. No one style of conflict resolution will work all the time when addressing issues. You must remain flexible to other people’s wants, needs, direction, criticism, schedules, moods, temperament, and a myriad of other things in life. If there is one thing in life that will never change it is the fact that everything is going to change! There is nothing you can do to stop it, so the quicker you learn how to adapt to the changes the better off you will be. The ability to change your approach to dealing with conflict better prepares you to face the interpersonal challenges that will eventually come your way. I believe it is important to also remember that you cannot win every battle with every person you encounter. Knowing that you cannot fix or solve every problem with everyone is very helpful in reducing stress and managing difficult situations with others. My father dislikes when I use this cliché but sometimes, it is what it
In American colloquial English, the word “conflict” has come to be used almost exclusively to convey a negative experience or encounter such as a war, battle, fight, or other dispute. Current conflicts in 2016 include the United States’ wars in Iraq and Afghanistan, the presidential election, and Black Lives Matter vs. municipal police departments. However, one of the definitions of the word “conflict” includes a “mental struggle resulting from incompatible or opposing needs, drives, wishes, or external or internal demands” (Full definition of conflict, n.d.). The important part to note in this definition is that while the existing “opposing needs, drives, wishes, or external or internal demands,” may be incompatible, the use of the word,