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Eye contact / nonverbal body language
Nonverbal communication and eye contact
Nonverbal communication and eye contact
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Introduction Interviewing helps investigators gather relevant information regarding specific crimes and is an important aspect of police work. It is a combination of art and science to perform a good interview and the goal is to gather the best information possible (Maze, 2017). I reviewed an interview from EBS Trust (1998) titled Investigative Interviewing. In this video, an investigator was taking a statement from the victim of a robbery. An elderly lady was being interviewed about how, when she went to the dry cleaners she noticed a man paying special attention to her car, when she confronted him he pushed her, took her purse, and ran away (EBS Trust, 1998). This paper evaluates how the investigator performed in this interview. There …show more content…
Non-verbal communication can include body language, eye contact, proxemics, haptics, and even the setting of the interview (Maze, 2017). In EBS Trust’s (1998) interview the investigator used some subtle non-verbal communication to help the victim feel comfortable which could help him gather better information. Immediately when they walked into the interview room he pulled the chair around the table in order to take it away as a physical communication barrier and allowed him to be closer to her (EBS Trust, 1998, 3:35). Throughout the whole interview, the investigator did a good job of making eye contact, he also squinted his eyes a few times to help show a deeper understanding of what the interviewee was saying (EBS Trust, 1998). This is important because eye contact can help create a connection, it shows that he is listening, and it allows him to view her non-verbal communication. He also nodded his head up and down quite often to encourage the interviewee to continue talking and that he understands what she is saying (EBS Trust, 1998). At 6:25 in the video (EBS Trust, 1998) the interviewer allowed the interviewee to draw a ‘sketch map’ of where the incident had occurred. This is a good use of non-verbal communication because it allows the investigator to gather a better understanding of what had happened, and it allows the victim to retell …show more content…
The interviewer used verbal communication very well to help the interviewee feel comfortable. He used good minimal verbal encouragers to keep the interviewee talking and to help her feel confident in what she was saying to him. He also did a good job of reviewing the information she gave him and then summarizing it back to her to show that he understood exactly what she was saying (EBS Trust, 1998). Although, he could have helped the victim feel more comfortable by having a rapport building conversation at the beginning of the interview. The non-verbal communication the interviewer used throughout the interview was really good. He made very positive eye contact and he made good use of non-verbal encouragers, such as nodding his head (EBS Trust, 1998). Overall, I thought the investigators use of non-verbal communication was good. The one time it was not so good was when he had her stand up and they tried to re-enact when the victim had been pushed (EBS Trust, 1998). She looked uncomfortable and unconfident throughout that entire interaction. This entire interview was planned very well and I feel as though the investigator made good use of verbal and non-verbal communication to make the interviewee feel comfortable and confident in what she was saying. She
There are nine steps to the interrogation process, but before the steps are implemented, there’s an initial interview to determine guilt or innocence. During this time, the interrogator attempts to create a rapport with the suspect by using casual conversation to establish a non-threating atmosphere. Often time, people are more comfortable when they feel they can relate to the person they are talking to, so the interrogator may claim to share some common beliefs or interest. If the suspect starts talking to the interrogator about harmless things, it becomes harder to stop talking or start lying later, after when the discussion turns to crime (dying words). In the initial investigation, the investigator will observe the suspects verbal and non-verbal reactions, this information will help establish a baseline reaction before the stress commences; later on in the investigation, the baseline will help the interrogator determine if the suspect is telling the truth or lying. Now the investigation can proceed with the nine-step process. First step, direct positive confrontation, involves directly confronting the suspect with a statement that it is known that he or she committed the crime. Often, the police lie and describe nonexistent evidence that points to the suspect as the offender. The second step, theme development, is the step in which the police present a hypothesis about the
Pipe, M., Orbach, Y., Lamb, M. E., Abbott, C.B., & Stewart, H. (2013). Do case outcomes change when investigative interviewing practices change?. Psychology, Public Policy, And Law, 19(2), 179-190. Doi: 10.1037/a0030312
When we think of communication, we tend to think of speech, but there is a lot more to it than verbal communication. Gesturing, tone of voice and facial expressions are all parts of communication that are not verbal. We may not even always realize how much of communication is non-verbal, because we normally don’t think about it that way. However, it would be nearly impossible to communicate without non-verbal communication.
Many of today’s interrogation models being utilized in police investigations have an impact on false confessions. The model that has been in the public eye recently is the social psychological process model of interrogation known as the “The Reid Technique.” There are two alternatives used by the police today to replace the Reid Technique, one is the PEACE Model and the other is Cognitive Interviewing. These methods are not interrogation techniques like Reid but interview processes.
Information that is discovered by a suspect during an interview may make a Find the right attitude and structure of the questioning play a huge role in the success of the interview or interrogation. The structure of the interrogation will also determine the success.
non verbal(facial expression) can give an expression on how we are feeling about the conversation. It is crucial to be aware of the facial expressions made in conversation. Posture is how the way you holding yourself, whether it be with your hands in the air or on your hips this can give an understanding on how you are feeling and can also put across mixed signals. Hand gestures, these can be used to really emphasise what is being spoken about. Proxemics, this is the space between you and the person you are communicating with. Haptics, this is touching the other person in conversation, this can make some people feel uncomfortable but usual with distressed client it works quite well with just placing a hand on there upper arm for reassurance. Appearance, this is important as a person will already know how they feel about you before a conversation has begun. Par...
As a goal, this thought paper aims to provide a guideline for police investigators to establish a better system of interrogation as a way to avoid false confessions. However, and being honest, it is difficult to change a system that has been based on old doctrines and practices, also known as the popular saying "that 's the way it 's always been done.” But, as its opposite says, “just because something’s always been done that way, doesn’t mean it should continue to be done that way,” and a clear example of this problem is the use of methods for interrogation purposes. The fact that the Reid technique is still being used to train police on how interrogations are carried out should be a topic of concern. As the journal paper on the Social Psychology of False Confessions mentions, the processes that involve the Reid technique are based on a book -Criminal Interrogations and Confessions- that was written in 1962 ( Kassin, 2015) Although it is currently in its fifth edition, we cannot be certain that the methods used by investigators in 1962 are still effective in 2016. Additionally, we cannot rely on this process of interrogation to assess whether a person is innocent or guilty because there is the chance that these old procedures could incite people to plead guilty and hence provide false confessions. To an extent, it is unbelievable that given the literature and material available on this topic, there have not been any progress in trying to change the way in which investigators interrogate people. From 1962 on, new areas of study in criminal law have been created and developed. Therefore, a group of specialists, such as investigators, psychologists, lawyers, judges, and others, should create a manual on interrogation methods less ba...
Most interviews require strategic planning and relevant questions to be able to gather enough information. There were many things that the detective did great for example, in the first scene when the victim and the detective walked in, he immediately asked her to sit in a comfortable chair, got her a cup of coffee and asked her if she needed anything else. He quickly proceeded to explain what the interview is going to be about, removing any doubt or apprehension that she may experience during the interview. The detective began the interview with," Don't try to remember things you can't…if you need to stop anytime, just tell me." (Victim Interview,1998). Which essentially created a rapport between the detective and the victim. The detective began the interview with an open-ended question, asking the victim to tell him what happened from the start. While the victim was talking, he did not interrupt, but was rather patient with her, nodding and making eye contact continuously. During a one point of the video, the woman began crying, unable to hide her distress, to which the investigator reacted quickly responding "No pressure, I know you are upset... Are you alright to carry on?" (Victim Interview, 1998). In my opinion, this is a great technique to use when one is dealing with an elderly victim in distress. As the investigator carefully listened, he then recapped all the information back to the victim making sure it is correct. We see this throughout the whole film, where the detective continuously seeks victim's validation. Another thing that I found interesting is the way that the investigator used the cognitive approach on the victim, to stimulate her memory. He politely asked her to draw a sketch of the area that the crime happened at, then he proceeded to make her retell everything from the beginning but in the present tense. As she was struggling, he patiently guided her, by saying "Show me", "Describe to
The interview is one of the most critical parts to successful police work, there are many things to take into consideration before beginning an interview, such as preparation, barriers to communication, listening, verbal and non-verbal communication, proxemics, and the location. An interview is usually the first opportunity for the officers to gather facts and information about the occurrence. Throughout the analysis of the following interview between an elderly lady that was assaulted and an interviewing officer, I am going to demonstrate the interviewer’s strengths, weaknesses, the pros and cons of the interview, the seven steps of a successful interview, and some suggestions the interviewer can better from for future interviews.
The Forensic interview technique is a result of the increasing awareness of child abuse and neglect cases in the United States in the last quarter of the 20th century (Newlin et al, 2015). Forensic interviewing has come a long way from when it was first being developed and has continuously evolved to have the best outcome for children. The purpose of Forensic interviewing is to be more child friendly, to consider the age and development of the child, and to be cognizant of a child’s trauma which is specified in the “Purpose of the Child Forensic Interview” and “Considerations Regarding the Child” sections of the Newlin article. Forensic interviewing has become more specialized and developed since it first began to be utilized. It has developed
There are many aspects that make up a successful interview or interrogation. An investigator does not become a skilled interviewer or interrogator over night. Training and experience are vital to becoming skilled at interviewing and interrogation. Experience is the best teacher, conducting interviews and interrogations is the only way to become more skilled. In this paper I will explain all the aspects that make up a successful interview. I will also explain the difference between an interview and an interrogation.
Make sure the crime scene is safe and secure. Once the crime scene is secured, that will be the time to start questioning the victims, witnesses and or the suspects. This would also be the time for some officers to conduct neighborhood canvassing (Hess, K.M. & Orthmann, C.H., 2013). I believe this strategy is important to a follow-up investigation because the witness might hold back information, because they might feel that the information they have is not useful.
Nonverbal communication is rich in meaning. Everyone communicates through nonverbal gestures and motions. I realized that you can decipher a lot from an individual or individuals by just paying close attention to what they do, and that words are not really necessary. Watching two people interacting, I figured that they are really close by their space communication, eye language, and body movements.
Non-verbal communication decodes messages using body language and facial expressions. Therefore, non-verbal communication is a type of language as its own that can be used universally. This includes, touching behavior, proximity, eye contact, gestures and many more. Furthermore, non-verbal communication can be misinterpreted as well because people from other countries has different ways of interpreting gesture...
Non-verbal communication doesn’t involve words, but is a powerful form of communication. The way your body language is tells the other party whether or not you are receiving their message or just listening. When your nonverbal behaviors align with the words you’re saying, they indicate to the person you are communicating with that you are trustworthy. When non-verbal behaviors do not align with your message it sends mixed signals on what you are trying to convey. When communicating in business it is imperative that you are conscious of your own body language and nonverbal cues as well as that of