Evaluation Of Job Reflection At Marrybrown Restaurant

FINDINGS

5.1 Basic review of the research

In this project, we are using two methods in collecting the data. We conducted an interview with supervisor of MarryBrown Restaurant and asked him several questions about the employee performance and how MarryBrown Restaurant improves their service quality and the productivity. We also asked 5 staffs of MarryBrown Restaurant which is for one cashier, two kitchen staffs and two food deliver staffs to answer questionnaire that we have already prepared. Of those 5 staffs, only 3 staffs completed the questionnaire and indicate their willingness to participate. The questionnaire that we have prepared is performance appraisal about employee’s work performance. Through the performance appraisal we can make conclusion about how importance of attribute job to successful execution of job function in MarryBrown Restaurant’s employee perspective.

5.1.1 First Method: Face-to-Face Interview

Based on the interview held with the MarryBrown Restaurant’s supervisor it was found that, the customer service played an important role in MarryBrown Restaurant success. MarryBrown Restaurant believes that by providing a good quality service its can help to MarryBrown success. This is because good quality service is where the money and the jobs are. By giving a good quality service, customer satisfaction will increase as well. According to the supervisor, customer satisfaction are varies in term of food quality served, restaurant conditions and employee service skills. Customer satisfactions increase when the food they order served fast, the food is served hot and fresh, the quality of food is excellent, the food is tasty and flavorful, employees speak clearly and nicely, employees are friendly and courteous an...

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...ses of deteriorate the findings.

Other constraint is only 3 out of 5 staffs only filled up the questionnaire and this causes of deteriorate the findings because we need more staffs to participate to get more employee’s opinion about the importance of attribute job. This is due they are busy serving their customers. If the sample size is smaller, it is difficult to conclude the data such as to find significant relationships from the data, as statistical tests usually require a larger sample size to considered representative of groups of people to whom results will be generalized or transferred.

We discovered that the conditions of MarryBrown Restaurant where the interview was conducted are less comfortable because of noisy environment due to many customers in the restaurant. This has causes the barriers to communication with supervisor and deteriorate the findings.