Essay On Service Delivery

1167 Words5 Pages
Due to various demographical changes, some of the biggest challenges faced by governments worldwide are service delivery and the manner in which it can be improved. Moreover, the provision of public service is deemed as a core function of government. In South Africa research has indicated that there are approximately four to six service delivery demonstrations per week and an estimated amount of about twenty public service delivery protests monthly. Citizens take to the streets and vandalise public premises such as clinics, police stations, community halls and many more. Moreover, these public demonstrations indicate the views of the republic as well as their faith in the government to deliver. The text below examines reasons why government embark on alternative service delivery mechanisms as well as the role(s) played by voluntary organizations and private contractors in promoting service delivery. In addition it follows a primitive formation outlining what is service delivery and what can be implemented to improve it.

2.1 Service delivery
According to Fox & Meyer (1995:165) defines “service delivery as the provision of public activities, benefits or satisfactions to citizen”. This is actually the provision of a service or product by the government, to the citizens as expected by the citizens and mandated by Acts of Parliament. Therefore service delivery can either be tangible (products) or intangible (services).

2.2 Batho Pele principles
The White Paper for Transforming Public Service Delivery (Batho Pele) 1997 establishes an alternative manner in democratizing service delivery. In addition, it puts emphais on the central role of public institutions in ‘putting people first’ when ren...

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...from the many actions to protest against the poor, even total ineffective services various municipalities provided since the establishment of the current local government system in 2005 (Auriacombe, Du Toit & Van der Waldt 2014:17).

Performance can be defined as the means to deliver public services in accordance with democratic principles, services must apart from being acceptable quality service but be equitably accessible to everyone entitled to it, frequently provided and sustainable (Fox & Meyer 1995:125).

As far as democracy is concerned the relationship between the citizens and the state is of importance, the degree of citizen involvement is indicative of the extent to which service delivery is democratized. One can consequently accept that the greater the distance between governments and citizens, the less democratized service delivery is (Cloete 1998:25).
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