EXECUTIVE SUMMARY We were tasked with critically evaluating our organisation’s performance system and make recommendations on how that organisation can improve its employee performance. We started off by defining and then discussing what a Performance Management System (PMS) is. Then we discussed why we need this system and what the organisation can do with information/ results drawn from the system .We also showed that implementing such a system is not easy as there can be hindrances to implementing it such as political, organisational, interpersonal hindrances as well as biases. We then discussed in detail the different approaches which can be used to measure performances. These include approaches like the comparative approach, the attribute approach, the behavioural approach and the critical incident approach, which is part of the behavioural approach. We also have the critical incident approach which is used in conjunction with the behavioural approach and we have the results approach which uses ProMes- Production Measurement and Evaluation system. With this approach the employees are not only measured, they are also motivated. And lastly we discussed the quality approach, a combination of the attribute and results approach. We then discussed our chosen organisation ,the Overstrand Local Municipality which is situated in the Western Cape Province. Their performance management system was comprehensively discussed to determine the merit, worth, or value of the entire system. From their PMS literature we discovered that they currently use the proactive management system approach. With this approach work performance and work activities are done at the same time. We reviewed their PMS policy, their PMS reward and incentive policy a... ... middle of paper ... ...ce management system • Limitations of the performance management system with regard to the Overstrand local municipality were identified. Some of the limitations included the pressure that could be exerted on the management of the municipality that was due to the feedback brought to the municipality management by large number of stakeholders and clients. Individuals might be treated by the assessment process if not properly addressed • The evaluation process presented appropriate and realistic measures to improve the performance management of Overstrand local municipality where necessary. Specific focus was made to aspects such as effectiveness of the performance management system, impact of the system performance management on managerial issues and service delivery, relevance to guidelines provided through literature, sustainability and efficiency of the system
The first competence is to be creative and innovational. The new city manager should provide new insight. He or she will need to have the confidence to question socially accepted approaches and encourage new ideas, as well as implement new or advanced programs and process. The new methods, procedures, and approaches having city-wide impact. Create new performance management evaluation that will measure staff performance is aligned with the city’s vision.
The performance assessment and appraisal forms are crucial within the performance management system (Aguinis, 2014). However, the appraisal form within the case study provided is designed for the supervisor’s use thus missing one vital factor throughout the entire process, employee participation. Thus, questioning the validity and reliability of the process. This is especially concerning as the bottom 10 per cent of employees are being fired and the top 20 per cent are being rewarded with $5,000.00 based on what their supervisor records on the form without consultation with employees. Thus, supervisors may not provide accurate scores as they do not have to justify their responses (Aguinis,
Performance management aims to manage and improve individual performance with a vision to improving performance across the entire business. [Walter. M, 1995] defines performance management as the process of ‘Directing and supporting employees to work as effectively and efficiently as possible in line with the needs of the organisation’. It is very important to direct and support employees to work efficiently, and this can only be successful if a well-structured performance management system is put in place. But, nonetheless some organisations don’t get it
“Using PM System doesn’t improve the performance of an organization. PM system incorporates of not only evaluating performance appraisals but also rewards. As quoted by Sheridan (2009) and Latham (2005), “the cultural maturation of performance based can take decades to implement and requires the organizations to allocate the required resources”. Technology plays a pivotal role in future of PM systems where e-monitoring of performance of employees in Hilton and other entities respectively can change the evolution of performance management thus bringing necessary and important changes to stay competitive in the market as well increasing an individual’s productivity in the company (Sheridan & Latham, 2005)”.
This section covers briefly the historical, theoretical, and background of the topic in the broader body of knowledge. Such as basic concepts of the balanced scorecard, Perspectives of the balanced scorecard, BSC in the public sector, BSC as a tool for performance measurement in public sector, Advantages and disadvantages of the BSC in public sector and Result oriented performance management change initiation in Ethiopia.
Preview: This book provides a lengthy indoctrination of the what and why of performance management. This summary will cover both the pragmatic and practical pieces of the text; while excluding some of the specific instruction for those who oversee the overall orchestration of performance management in the workplace. The purpose of this paper is to allow its readers to grasp some main themes of performance management and develop a vocabulary for discussion and debate of the topic.
Performance management is a management tool used to value, monitor and measure a company’s strategies that ensure the efficiency and effectiveness of its product delivery. This management tool does not focus on the organisation and on its employees as well as stakeholders. It is a continuous process that entails that managers make sure that organisational and employee values are corresponding (Aguinis, 2005,p.1/2-1/5). Performance Management brings about the competencies in the employees, increases self-esteem by giving feedback to employees, there is a low number of lawsuits because it helps understand the company better (eThekwini Municipality, 2008,p.10-11). According to Pride, Hughes and Kapoor (2011, p.288) performance management creates motivation for employees; one theory of motivation is of Expectancy, which stipulates that employees satisfaction is driven by expectations of what an organisation will offer in return.
The Balme Library is one of Africa’s renowned research libraries and is the main library for the University of Ghana (Aguinis, 2009). The library consists of six departments, employs over 50 individuals and has over 100 thousand books, 500 microfilms, CD's, and tapes plus access to extensive electronic resources (Balme Library, University of Ghana, 2009). The library, like other organizations, was facing resource challenges and implemented numerous strategies, one of which was a performance management system (Aguinis, 2009). According to Aguinis (2009), there are six elements that are needed in a performance management system that include prerequisites, planning, execution, assessment, review, and performance renewal and reconstructing. However, the performance management system they implemented was missing several components that were needed to have a successful program. For this discussion the component of prerequisites will be evaluated regarding how the Balme Library implemented this aspect, how it affected their performance management system, and how to improve the implantation of prerequisites.
The performance appraisal system, In order to maintain productivity at its peak, employee performance and productivity were the keys to the company 's goal. Middle management (supervisors) maintained a "record-keeping duties". The employee performance evaluation was performed twice a year which focused on the criteria of quality, "dependability ideas and cooperation" and "output". Workers commitment to perform efficiently is highly practiced. Education policy has been a key to improved employees performance, thus, a welding school has been
... EVALUATION OF NEW PUBLIC MANAGEMENT REFORMS. International Public Management Review, 34-35. M. Petrescu, e. a. (2010). The 'Standard' of the 'Standard'.
Since its emergence as a field of study, there have been some important contributions to public administration. Its goal has always been to improve productivity which then improves workplace performance. All of the contributions have been aimed at completing the work with the highest level of efficiency and at the lowest cost.
Performance management is a process that guarantees an organisation and all of its available resources are working collectively and effectively towards achieving the organisation’s mission or goal. Performance management affords an understanding of what drives an individuals, and even organisations, performance at all levels. An understanding of performance management allows for the identification and minimisation of unproductive areas of an organisation, as well as an ability to predict future performance. It is a powerful tool that can be used by managers at all levels of an organisation to help improve a company’s productivity.
Organization is a group of people brought to gather to achieve specific goals. Goals can be achieved if team member are performing well. Performance is the results of activities given to the employees in an organization to be achieved within specific period of time. Evaluating the current performance of employees against past performances and organizational standards is known as Performance Appraisal (Dessler, 2005). Furthermore performance appraisal helps the company know how individual employees are performing and how to improve their performance thus improving the performance of the company (Grubb, 2007). A performance appraisal is propose in which the performance management system in an organizations set work goals, determine performance standards, provide performance feedback, determine training and development needs and distribute rewards as well as evaluating an employee’s job performance during a period of time. The performance of team member is much more than appraising individuals’ works, it is managing the business, so the performance of an employee is influences by the performance of an organization. It is target to achieve the best results for the planned strategic by managing activities of employees. There are many different opinions on the performance appraisals, some organizations do performance appraisals without any aim just follow others., where some organizations do performance appraisals to make sure they have a record of a piece of paper in the employee’s file – they are careless about do corrective action. But successful organizations understand the importance of combining performance appraisals into their performance management process and strategy plan as the success of any organizatio...
Performance management is used for the basis of promotion, reduction in force purposes (talent management), gives transparency of what an organization is looking for, merit increases, and lastly it provides protection against lawsuits for unlawful termination by keeping written documentation. Performance evaluations are advantageous to both the organization and the employee. A leading advantage of performance evaluations is it gives the employee an opportunity to create and achieve smart goals. Although performance evaluations primary function is to measure whether an employee is a good fit or a bad fit for the organization, its function is so much a broader. Performance management is tool purposely used to motivate employees to examine themselves and determine if they have selected the profession that is best for them; consequently the feedback an employee receives from their superior supports them with increase their knowledge and
Performance management is a continuous process that creates a working culture to encourage employees to improve their work performance and reach their full potential during their stay of employment. Performance Management also provides strategic direction, develop competency in employees and instill organization value. This paper will identify methods and affects that performance management plan has on the organization and their employees.