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Organization problems case study
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Engstrom Auto Mirror Plant: Motivating in Good Times and Bad Quavian Belton Southern New Hampshire University Organizational Issues: Between 2000 and 2005 several similar problems resurfaced which needed to be addressed soon. Bent was forced to lay off 46 of his 255 employees. For the rest of the employees that stayed, they noticed that they had not received their Scanlon bonus in some months on their paycheck. The higher-level authority and hardworking employees began to lose trust among each other and resent each other because of the unfairness of the bonus calculation. The balance between the employees and managers was misunderstood. The employees felt like the managers bonus for the managers shouldn’t be equal or more …show more content…
When the employees saw that the managers were receiving rewards and motivation for work they were lying about doing, the employees became upset. The employees complained about the unfairness that they were receiving. The employees began producing less work and less productivity. Rewarding and motivating their employees should have been one of their top priorities for the company. In this paper, I will deliberate possibilities that Ron Bent could have used to loosen some of the problems that was occurring in his plant. First, revise the Scanlon Plan for the employees and management. Where the managers would be focusing more so on appreciation and recognition that the productivity of the employees. Then, change the Scanlon plan by introducing meetings were the ideas from the managers and workers can be concluded in a face to face manner. That would be for clarification of any suggestions and better understanding for some of the suggestions given as …show more content…
The Plan was initiated to reward individuals for working hard and increasing the company goals financially as well. The plan included higher level management receiving employee suggestions for improvement and monthly bonuses based of the productivity increase. The plan seemed well planned until they failed to mention the monthly bonuses calculations. The Plan was not well clarified of what percentage of the bonus that everyone receives and what was it based off. The misunderstanding led to accusations form the employees that there money was being played with. The company lacked a clear channel of communication between the employees who were actually doing the productivity and the management who were less active in the plant. When the company decided to introduce the Scanlon Plan to the employees they could have easily addressed all the issues prior too it getting out of
...usly shamed, embarrassed, and demeaned their employees. I think this kind of behavior is a way of separating employers from employees. It helps keep employees in line and also adds the benefit of making employers feel good about themselves at the expense of their employees. Demeaning actions prevent employees from organizing or protesting for higher wages or better conditions. It keeps them “in their place” and does not allow them to hope or strive for anything better. In spite of the dehumanization of employees by employers, there are silent rebellions committed by lower class employees such as jokes, gossip, doing other's work, and just in general helping each other out. These are silent protests, they do not change the status quo in any way, that would be too risky for these employees. It is survival and caring in a corporate world that does not care about them.
This shows the substantial disconnect between the top management’s goal and the front-line employees’ experience. Moreover, factors such as a decentralized corporate structure, extrinsic motivation system, and lack of employee relations all played into Nordstrom’s decline. Top management believed that the 20-year-old incentive system still worked and claimed that employees earned one of the highest base pay rates in the industry. This claim of success was based on the underlying assumption that money was the single-dominant motivation source for employees. Therefore, the system was entirely focused on extrinsic motivation. Furthermore, the decentralized control system allowed abuse of the incentive system and promoted hyper-competitive environment that actually demotivated employees. Without fully understanding the cultural problem associated with the performance standard, top management reluctantly issued a back pay for all employees for the unreported hours. However, it seems that the issue will inevitably bleed over this temporary band-aid solution. Management should have moved away from depending solely on employee’s extrinsic motivation since monetary reward has a temporary affect and the pleasure diminishes over
Engstrom Auto Mirror Plant is a private owned business in Indiana that is manufacturing mirrors for trucks and automobiles. The plant has been having some rough times. There were some major organizational issues in the Engstrom Auto Mirror Plant. I am going to mention about three major organizational issues. The first major issue was Ineffective leadership employees were losing trust in this organization due to poor leadership. The employees thought the management was “playing with numbers” because they weren’t paid their monthly bonuses for a few months. The management could not afford to pay employees bonuses’ because of the productivity problems that the organization was having. The second major issue was lack of motivation. There was
Engstrom Auto Mirror [hereafter referenced as “Engstrom”], is a privately-owned plant located in Richmond Indiana that has employed over 200 individuals and manufactures mirrors for trucks and automobiles. Recently there has been an industry downturn, a decrease in employee morale, and a halting end to the monthly “Scanlon Bonus Plan” which was implemented by the plant manager Ron Bent. Due to these issues Engstrom’s profit margins, employee productivity, and company stability have been severely impacted.
Incentives are often a way for employers to motivate and empower their employees to be successful. Unfortunately, however, incentives can sometimes lead to lying or cheating in order to get ahead. This strategy coupled with unattainable goals is a recipe for disaster. Recently 5300 Wells Fargo employees were fired for opening fake accounts in order to meet sales quotas, but also to receive incentives for
Excessive bonus payouts to executives when non-executive employees are given reduced hours and no benefits due to a lack of funding is unethical and does not support the company’s culture. Bonuses should only been paid when all company goals and budgets have been met as well as maintained employee satisfaction.
The main problems that are affecting the company were the high level of labour turnover, below target production rates, high levels of scrap, the employees had little input in the decision making, therefore resulting in low motivation and job satisfaction, and didn't have enough feedback on there performance. Added to this was the conflict between the supervisors and employees in the production and packing areas, and the grading and payment levels wasn't satisfactory to the employees.
Despite the enormous weight, managers are not proactive enough, letting the situation become out of control (Allen et al, 2015). To make the matter worse, some managers are the actual offenders (Parker et al, 2016). This type of harmful behaviour should be dealt with strong measures.
Furthermore, an evaluation and review of the changes that took place in the organization will be discussed as well as its consequence on the Scania’s business. In initiating organizational change, it is imperative to consider the relevant stakeholders and obtain their essential support. Therefore, this report will briefly explain the diverse stakeholders and the impact of organizational change on each of them.
The plan paid out bonuses regularly along with paying a percentage of the labor savings each month. Which motivated all of the employees to increase their morale and increase their productivity. However, the only misleading part about the Scanlon plan was that the employees began to believe that the bonus was part of their regular paycheck, instead of relating the bonus with their own improved efforts they put into the company. Therefore, expectancy theory has been a dominant model in explaining how people make decisions regarding effort expenditure at a workplace; the conventional approach while applying the theory involved in multiplying the outcomes such as pay raise or promotion by expectancy of an outcome that will occur if a person works hard. (Biberman, G., Baril, G. L., & Kopelman, R. E., 1986, p.2). Furthermore, the results in the expectancy theory would be obtained by a motivational force score that would possibly predict work effort and job performance across the employees. So, it is ideal that the employees would respond in a positive manner to the following three essentials for them to employ extra effort and performance on a specific job. The three essentials are the following: expectancy, instrumentality and valence are linked to motivation. If an employee feels valued and rewarded for the efforts they’ve
They main reason employee are dissatisfied is because of lack of personal growth and progress in their work environment. According to a recent job report it has indicated that nearly 50% of the U.S. workforce is unhappy with their current job (Charas, Solange). With such a high percentage of job dissatisfaction it safe to say that “unhappy employee” will look for better opportunities, or choose to become self employed. People don’t want to work for money alone the want to be motivated, feel appreciated by building great working relationships with their colleagues; workers want their managers to trust their ability to perform their duties. However, human have a tendency to progress in their career or will feel uninspired in their job. When employees are bland they will rebel by giving less, complain, and make excuses to attend work, or walk off the job. It don’t matter how much someone is making if they are miserable with their current position they will seek other position that pay less within the industry to avoid confrontation. For employees to meet their manager’s expectation their job function should be clear of what is expected from them. In order, for a company to build effective managers the have to be counter-productive by being properly trained, understand policies and guidelines affecting their staff. (A Guide for Personal Growth).
Many of Harrah’s employees deemed the goals set by Winn’s current incentive program to be unrealistic; on the other hand, others felt a sense of entitlement for bonuses. Therefore, Winn’s job is to provide a recommendation to Gary Loveman, on how to motivate and get employees energized. In order to motivate the employees, Winn had implemented an incentive pay plan to rewards Harrah’s employees in all of its properties for improving customer service. The company’s purpose for incentive program was to implant a competitive mindset in its employees as well as to show the employees that they are core of the...
The relationship between employees and employers is often confusing and blurry. Who has the upper hand? Who is in control? In an ideal world, both would be equal. Unfortunately this almost never happens. It’s a give and take situation that often fails. High level executives don’t often have the lower level employees taken care of as they should be. The case study on United Airlines is just one example of this. In 2005, United Airlines won the approval to default on their pension plans. Hundreds of thousands of employees lost a large chunk of their retirement money. Much like the Enron situation, employees trusted their company with their future and it didn’t work out the way they planned. It’s unethical
Almost thirty years ago more and more companies started looking at pay for performance to increase their bottom line and gain productivity. Slowly these general pay increases gave way to merit pay and other forms of monetary incentives. These types of monetary rewards can be grouped into two categories: individual and group incentive plans (Appelbaum and Shapiro, 1992). The literature suggests that merit raises are used the most as an individual incentive and profit sharing is widely used by organizations as a group incentive. Other individual and group incentives that are also commonly used are commissioned pay, bonuses, and stock options. The goal of most companies is to use these financial incentives to motivate workers and thereby boost productivity (Hassink and Koning, 2009). Monetary rewards definitely matter to most people. This is evident when a company reduces or even eliminates the financial incentives that they had in place because of the state of the economy. The consequences of this action are often very unpleasant, resulting in decreased employee motivation, increased turnover, and lessened productivity (Martin, 2010). However; the use of monetary rewards has both its advantages and disadvantages.
The main purpose of this project is to uncover factors responsible for causing a 36% decrease in employee satisfaction for the department of EHS over a 5-year period (2005-2010) reported in EHS’s 2010 employee satisfaction survey (EHS, 2005; EHS, 2010). With over 64,000 full-time employees making up the State of Colorado’s workforce it is imperative to determine how best to improve employee satisfaction and morale as these directly affect job performance and workplace safety (Barling, Kelloway, & Iverson, 2003; STAR, 2009). The objective of Chapter two is to provide information regarding employee satisfaction and the examination of the capstone’s project theoretical framework. Having a clear understanding of the motivation of employees is tremendously significant to managers as well as the supervisors, particularly in the industries today where the limited budgets make it complicated to reward workers monetarily. In order to analyze the effect of the long-term reductions in employee compensation, benefits, and incentives directly affecting the State of Colorado workers’ motivation, job satisfaction, and morale, it is important to include the two well-known motivational theories i.e. Herzberg’s Two-Factor Theory (1959) as well as Adam’s Equity Theory (1963), into the project’s theoretical framework (Gibson, et al., 2009).