In turn employees would do the same for customers, which is important in customer service. Clear and honest communication will gain customers trust and lead to more and loyal customers. Quality customer service can only be achieved through the combined efforts of everyone within the organization and therefore it is important to ensure employees understand their role and the importance of keeping a positive attitude. Employee attitude is the result of how they are treated by the organization, so creating a positive respectful environment will lead to automatic benefits for the
Employers will always want hard-working employees, as the company as a whole will benefit and have the best outcomes. At John Lewis, teamwork would be a quality that is essential, as there would be many tasks that would require good teamwork. To have good team work qualities, you would have to have nice personal qualities, so people will find it easy to get along with you. This links in with the co-operation skills. It is imperative that you get along with your colleagues, to have a good working environment.
This means arriving on time, ready to start the work day in a productive state of mind, following all company rules and work practices because it is imperative that the employee truly have good work ethics. Knowing that their employer can depend on them is something that drives the desire within the employee to be a team player. Most team players also want their co-workers to have that desire as well. In order to try to stimulate these same characteristics in the their co-worker, the team player will use good communication skills to relay positive feedback, state ideas or define work directions in an easy to understand manner. In addition to being a good communicator, a team player must also be a good listener, and accept constructive criticism with an
One is not more significant than the other. Training requires having the mindset of a mentor and as mentors managers must have integrity, consideration of others, authenticity, honesty, and must honor confidentiality. It important to always keep into consideration that at one point all human being have been through some type of training, so respect must always be implemented. As mentioned above, if an employee feels respected and appreciated he or she will react positively to the orientation process. Analyzing the relevant needs of the company, developing a proper and efficient training session, implementing the designed sessions accurately and evaluating the entire orientation process are the correct steps to successfully train and develop new employees.
That is all part of a leadership which serves the team, and not the opposite. Empathy: this quality that makes possible for the leader put themselves in the place of their team, understanding their concerns and solving problems. Empathy can inspire and establish connections that will ultimately lead to success. Creativity: effective leaders have the ability create an environment that encourages their team to develop their skills, which contribute to the vision and success of the organization. Team building; people management is one of the most difficult responsibilities faced by leaders.
The process of work motivation can initiate performance of employees (Clark, 2003). The best approach to fostering motivation has shown to be the satisfaction of the employees (Heathfield, 2014). Employees are more likely to engage in work when they know what to expect from the work, are given the resources to complete the tasks, are given ample opportunities to grow their own knowledge and within the company, have moderate feedback about their work, and feel like they are an asset to the organization (Shuck, & Wollard, 2008). Also, companies must be sure to avoid things like unfairness and other elements that deter motivation.
I think it will have an impact on my future management style because I can see the importance of a great culture. If I can lead by example and keep an open relationship with my employees and exemplify the core values of our organization then I believe I will be successful and happy. I believe that sometimes managers do not realize that the frontline people are just as important as they are and that we deserve respect and a happy working environment, and in return they will receive engaged and motivated employees who care about their work, their co-workers and the organization as a whole. In their book Execution: The Discipline of Getting Things Done, Larry Bossidy and Ram Charan discuss the need for execution, the building blocks and the three core processes. CEOs around the country try and try but do not succeed in implementing their strategy.
In today’s work setting, employers are quickly recognizing that valuable employees are becoming a rare commodity. Although definitions of a good employee differ from workplace to workplace, employees that display these fundamental qualities are universally sought after, and considered an asset to the company. Employees that display these qualities are generally more successful, and more likely to achieve job security. No matter what the field or profession, valuable employees will always be in demand. That is why traits like good communication skills, dependability, and positive work ethics are universally considered to be good worker qualities that every wage earner should strive to reflect.
I believe that core values are essential to construct my character and personality as a leader. My core values that I believe are as follow: 1- Honesty & Integrity Honesty and integrity are the two most important characteristics for leadership success in any work place. The foundation of any relationship is honesty. To be a good leader, one must be honest. My goal is to create a workplace that every people can trust me and I can trust them so that we work together for a common goal.
This also helps mould workers into becoming a perfect fit for the business and ensures that every employee has the correct knowledge and aptitude required to work to their best capacity. This purpose of HR is particularly important as it makes sure that the workforce is as skilled, and thus valuable to the business, as possible. The motivation of human resources is similar, however it works on a more individual level as all employees will find motivation and satisfaction from different places. This HR purpose deals with ensuring workers are both happy in their job role and in the organisation, as well as making sure they know what they are working towards and why. Motivating employees to work productively and co-operatively leads to a positive workspace which leads to an increase in creativity and ideas, which will prove a great competitive advantage over those who are unable to do so.