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the importance of listening skills
effective listening straetegies
the importance of listening skills
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Empathy is an important part of the human experience. When we empathize we connect with others, feel what they are feeling, understand others, love and feel loved. People want to be heard and understood, even if their viewpoints differ from those of another person. There was a time when families engaged each other in dialogue. Thoughts, ideas, and beliefs were shared face to face, without being concerned that judgment was being passed. We live in a world today that has access to information in the single click of a computer mouse. Hidden in anonymity behind a computer monitor we can lose the ability to effectively communicate with other human beings. Sometimes that anonymity makes us bolder in our conversations and less concerned about the opinions, feelings, and views of other people. Does the opinion of someone else really matter? Do we really care what other people think? Is the way in which we view another person skewed when we fail to exercise empathy? These are some of the questions we must ask when determining if we are an effective empath. Willingness to listen and understand the thoughts of another person enriches our life and makes us a better person and contributor to the progression of the human family. Learning to empathize is the key to understanding and becoming an active listener. Without empathy as a part of our communication skill set our thinking will be short sided and narrow.
Experts say that our brains are wired to connect. Author Daniel Coleman in the book entitled Social Intelligence The New Science of Human Relationships writes, "Neuroscience has discovered that our brains very design makes it sociable, inexorably drawn into an intimate brain-to-brain linkup whenever we engage with another person"(Col...
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... can communicate with each other from across opposite sides of the planet with the click of a mouse. What has not changed since the beginning of time is the need to be heard and understood. We as human beings are empathizers by design. All the infrastructure is in place, but the skills to be a good listener and process the information into understanding takes practice. The time for caring what others think is now. Every voice needs to be heard and validated as a part of our human family. We cannot look upon another person and because of the way they talk or dress or most importantly think cast their feelings and thoughts aside. This is our time on this planet to make a difference in the lives of every person we meet and invite into the circles of our lives. Empathy is the key that unlocks to door to understanding and closes the door of hatred and short sided think
Empathy and Social Change in To Kill a Mockingbird, Milk, and Guess Who’s Coming to Dinner Empathy: “The action of understanding, being aware of, being sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another of either the past or present without having the feelings, thoughts, and experiences fully communicated in an objectively explicit manner” (according to the Merriam-Webster Dictionary). When we think of social change, several of the themes in the literature we have discussed are based upon this concept of empathy. In To Kill a Mockingbird, there’s the repetition of the idea that you should stand in someone’s shoes before judging them. In Guess Who’s Coming to Dinner, we see a liberal family who finds it difficult to accept interracial marriage when having to personally deal with the issue. In Milk, Harvey discusses how the gay movement has a better chance if more people come out, where if each person knows at least one “homosexual” there’s a better chance of the movement gaining public approval. For social change to occur, one needs to be aware of and sensitive to the issues at hand, and conscious of how everyone’s lives are differently affected in one way or another. Empathy is an important vehicle for creating lasting social change.
According to Arianna Huffington in the article “Empathy: What We Need Now”, during hardships and instability of society, empathy is needed to find solutions to those issues. Huffington writes about how empathy is needed in our country in order to produce a positive social change. She begins by giving an example of a movement that Martin Luther King created and how empathy was a part of this movement. King as well spoke of how empathy is the sign of living. To become involved in the situations of humanity in order to improve it, displays that empathy is the core of a human’s existence. After reading this article, I do agree with Huffington about how individuals need to fully understand and put themselves within the situation to fully comprehend the issue to solve.
Empathy is used to create change in the world by reaching out to the emotions of people and attending to them. It is used to help others learn and decide on matters that would not be reasonable without feelings attached to them. Empathy helps bring together communities that would have long ago drifted apart, but instead welcomed all who were different. Empathy is the ability to understand and share the feelings of another. This attribute of human-beings really allows us to not only attend to situations as if they were our own, but it allows us to feel most of what others feel because humans are very much alike in some ways. In many of the articles and novels that we have read this quarter, characters from different pieces of context have portrayed empathy whether it was toward
Empathy, is a self-conscious characteristic human beings hold that allows them to understand another individual’s situation and feelings (Segal, Cimino, Gerdes &Wagaman, 2013). In regard to ho...
A characteristic of humanity is social contact, each individual needs significant social interaction. Not only must humans have interaction, but must share things in common to care and love. This h...
To be able to understand how empathy works between a certain group of people, it is necessary to know what empathy means. I found an interesting definition of empathy, as a crucial component of the helping relationship, a need to understand people ' distress, and to provide supportive interpersonal communication. Empathy is the ability to recognize the emotions of others. Empathy does not mean that we live other people’ emotions, but it means that we understand other people ' emotions from our experiences. Empathy does not mean to cancel your personality, but to understand how people perceive the reality. It is the ability to read information coming through nonverbal channels. In this
Burton defines empathy as the ability to not only recognize but also to share another person’s or a fictional character’s or a sentient beings’ emotions. It involves seeing a person’s situation from his or her own perspective and then sharing his or her emotions and distress (1). Chismar posits that to empathize is basically to respond to another person’ perceived state of emotion by experiencing similar feelings. Empathy, therefore, implies sharing another person’s feeling without necessary showing any affection or desire to help. For one to empathize, he or she must at least care for, be interested in or concerned about
When using empathy with a client, the nurse is able to step into their shoes and understand what they are going through, essentially feeling what they feel (Barkin, 2011, as cited in Davies, 2014, p. 198). Ward et al., (2012) found that being able to communicate on the same platform as your client, meaning to place yourself in the same mindset as them is critically important to create a foundation of reliance (as cited in Davis, 2014, p. 198). Research by Davies (2014) found that embracing the empathic method not only requires you to venture into the mind of your client, but it also necessitates the ability to slide your own personal thoughts and emotions out of the way and dedicate all focus on the individual before you (p. 201). These thoughts expressed by each author, encircle what I already find to be most valuable in a nurse. Acquiring the skills to push your own feelings aside, with emphasis added on not being judgmental is very crucial to building a healthy relationship with your
In my opinion, you absolutely do not have to think you would respond similarly to feel empathy. I typically do not respond emotionally to anything that happens to me, but I am able to connect with others who may be inclined to dramatic responses to situations I find completely pointless. The ability to empathize does not come from similar personality but it comes instead from the ability to take ownership of someone else’s situation and response and reflect on it as if both the response and emotions were your own. Empathy allows you to be perceptive of other’s feelings even if you cannot fully grasp what and why they feel that way. Also, with empathy comes civility. Although someone may not respond to my greeting in the hallway, I will still greet them with joy knowing that a simple smile will, at the worst, be unnoticed and will, at the best, make the person’s day better. You can never fully understand what someone is going through, so due to epistemology, you must be civil, treating everyone kindly no matter how they treat you in return. Also, every deserves to be treated with dignity and respect because we all have experienced hardships and we all have brought others joy. Empathy allows you to be civil because you always know that each person deserves your respect and you also do not know through what they are
The reason why I believe empathy is an important quality to have when working with others is because you get a chance to look at something through someone else’s perspective. When working with others or just listening to someone’s problems, empathy is needed in order to understand what a person is going through and gaining the person’s trust. When others see that you can feel the same way as him or her, they begin to open up. I noticed a big change when I began to empathize with others, not only did they feel comfortable being around me but they were able to talk to me about issues in their life. By having empathy and being there for the students, I learned that having empathy with students would help me to earn their trust and be able to help them with their
Social media has changed the way people communicate with each other and in turn, has affected our ability to empathize in both negative and positive ways. One of the most harmful consequences is the rise of cyber-bullying. Another negative issue has been the trend of trolling in comments sections of websites, chat rooms, and other online venues of communication. In spite of this, there have been constructive consequences due to social media such as the ability for family and friends to keep in touch on a regular basis. Because of social media, many people are finding support and resources to help them when they fall on hard times or experience tragedies like death and illness. Overall, social media is an exciting new world that changes as it grows and it will be up to society to utilize it for good.
Ruch & Julkunen (2016) further define empathy is attempting to put ourselves in another person’s place to understand their sentiment. This gives us the ability to perceive the service users views and feelings. According to David Howe (2013) if there is no empathy this can this can make it difficult for the conversation to flow consequently the service users’ needs could be overlooked this would make it difficult to sense the service user’s emotions. However Tsang (2016) disputes that empathy can constrain the ability to understand a person or their sentiment due to language, or ethnic differences. These can be barriers making it difficult to understand the person and the empathy can be
Clinical interactions between patients and healthcare professionals is one of the most important parts of medical care. Over the years the medical profession has become more patient driven. The clinicians are starting to focus more on the patient’s views on consultation and overall care. Empathy is a necessary part of this clinician-patient interaction. I believe that Empathy is the ability to put yourself in someone else’s shoes and imagine life from their perspective. A clinician who is empathetic will be able to better assist the patients that he or she is caring for, because they take time to listen to their patients and use what they learn about the patient to care for them more effectively. Patients can tell whether the healthcare professional is being empathetic and this can also play a large role in the health outcome of patients.
Now the initial reason for our lack of empathy towards others could be how we don’t communicate with others. Communication shouldn’t be over Skype, Facebook or on Twitter. I don’t mean that texting or calling someone
Empathy also assists me to be helpful to my workmates. If I put their feelings at heart, I will manage to assist them when need be. They could have problems not only at the work place but also in their social life. This may be a hindrance to their productivity at work. In this case I can step in on their behalf. By being helpful to my patien...