Emotional Labor Essay

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Introduction

Emotions are physiological, behavioral and psychological episodes experienced toward an object, person or event that create a state of readiness.

Types of Emotions

Humans are emotional creatures by nature. Emotions play a major role in work environment and a worker must managing emotions at work. This management of emotions called, emotional labor. For a manager especially emotional labor is the foundation for success.

Main Body

A. Meaning of emotional labor and the importance for organizations

Emotional labor is the effort, planning and control needed to express organizationally desired emotions during interpersonal transactions. The term ‘emotional labor’ is created by Arlie Hochschild in the year 1983. Emotional labor is higher in jobs requiring a variety of emotions (e.g anger as well as joy) and more intense emotions (e.g showing delight rather than smiling weakly). A waiter/waitress at a restaurant expected to do emotional labor, such as smiling and expressing positive emotions towards clients. Emotional labor also increases when employees must precisely rather than casually accept by display rules. This particularly occurs in the service industries, where employees have frequent face to face …show more content…

A decision of a manager can bring a lot of organizational and personal consequences. Very often emotional is drawing energy from the performer and it is leading to emotional exhaustion. Exaggerated emotional labor has as a consequence, negative influence on workers behavior as well as psychic and somatic well – being. On the other hand some people claim that emotional labor has fun, it is exciting and in some instances rewarding. Generally emotional labor has negative influence to individuals and positive influence for the organizations and for employers. With emotional labor organizations decrease the need of direct control, improve the efficiency of the job and decline interpersonal

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