Efficiency And Workflow Efficiency

The hospitality industry relies on workflow efficiency. Restaurants, a section of the industry, demonstrate this aspect clearly. This paper discusses and analyses the importance, as a restaurant manager or owner, to have a sound understanding of the principles of restaurant and kitchen design and layout as it affects the success of the restaurant. Additionally, matters such as ambience and physical comfort, including lighting, smell and colour choice, will be explained as to why they are crucial to a contemporary restaurant’s success.

In a restaurant, it is standard for customers to be waiting approximately 15 minutes for food to be prepared and served. To be able to achieve that level of efficiency, especially when the restaurant is at full

This is because it ensures that food is being prepared in the fastest, most efficient and safe manner. Additionally, the time it takes for food to go from the kitchen to the customers will be reduced with efficient layout as wait staff will not crash into each other or have to walk huge rounds around tables to reach a specific table or seat. Therefore, contributing to a customer’s experience. Positive experiences add to positive reviews and marketing through word-of-mouth, social media and other mediums, bringing in more customers that could potentially become regular customers. And thus, contributing to the restaurant’s reputational and financial

the colour of the furniture, and décor. “Colour is often used to evoke emotional responses.” (Morin, 2014) The colours of the furniture, walls or wallpaper, and décor should be complementing each other, blending into each other to create an image of subtleness. To create a relaxed ambiance, these colours should be alike but does not necessarily have to be different shades of the same colour. If colours contrast each other too much, it will become very distracting for customers, and customers may get too excited about the décor and thus, not feeling relaxed. “An example of a contemporary restaurant is The Ledbury in London, England. The restaurant uses cream colours as the theme colour throughout the restaurant. The walls are brown in colour, with beige coloured pillars, cream and beige coloured chairs, and white tablecloths.” (Robinson,