There are many types of products being sold online, some examples of the more popular products being sold online are computer products—these counts from hardware to accessories for the product. Books are also one of the main products being sold online, college students probably are the main Buyers of this type of product since every year there are new editions of their textbooks being printed out. This not only keep the industry going on to produce more books, but it also secure the job of the authors which collaborated to make the textbooks. Next there is music; music is being bought in both commerce and e-commerce. Just like there is CD in stores, nowadays people can buy the whole album online. Financial services which also include credit card and banking assistance are also something paid for because of their service. Next there is entertainment, which can include movies or in-game currencies—it can be understand why this is one of the more popular products being sold online since there are so many forms of entertainment. Home electronics and appliances for families are reasonable for its popularity; after all there is many ways to decorate a home—especially if you wanted to decorate your home in a certain way. Then, there is apparel which is need for everyday life, and there are many types of new clothing when it comes to brands; as the seasons changed so does the new clothing style. Gifts and flowers are a given during the holidays and for special occasions, and there are many types of gifts people can buy for an event. Travel services are also one thing very popular, especially during the holidays when family members reunite, or during the summer where everyone wants to go on vacations. This next one is to be expected—toys,... ... middle of paper ... ...ally carry the entire loads around the store as he continues to shop, but this also makes the Buyer want to buy more things he didn't intend on getting. Works Cited Brain, Marshall. "HowStuffWorks "How E-commerce Works"" HowStuffWorks. N.p., 01 Apr. 2000. Web. 15 Apr. 2014. Glickson, Scott. "Commerce in Cyberspace — II: Point, click, and buy: Contracting for Online Products and Services." Computer Law & Security Report 13.6 (1997): 436-41. Print. Kassim, Norizan, and Nor A. Abdullah. "The Effect of Perceived Service Quality Dimensions on Customer Satisfaction, Trust, and Loyalty in E-commerce Settings." Asia Pacific Journal of Marketing and Logistics 22.3 (2010): 351-71. Print. Ruppel, Cynthia, Linda Underwood-Queen, and Susan J. Harrington. "E-Commerce: The Roles of Trust, Security, and Type of E-Commerce Involvement." E-Service Journal 2.2 (2003): 25-43. Print.
E-commerce Law Report. 4(4), pp23-24.
Zeithaml, Valarie A, Berry, Leonard L, & Parasuraman, A. (1996). The behavioral consequences of service quality. Journal of Marketing, 60(2), 31. Retrieved April 1, 2011, from ABI/INFORM Global. (Document ID: 9401886).
Miller, Roger LeRoy., and Gaylord A. Jentz. "Chapter 2." Business Law Today: The Essentials : Text & Summarized Cases : E-commerce, Legal, Ethical, and International Environment. 9th ed. Mason, OH: South-Western Cengage Learning, 2011. 43-55. Print.
The five dimensions of the SERVQUAL model in the evaluation of service quality was tasted by many researchers in order to prove the model’s validity. To begin with, Zeithaml et al (2006), claimed that, “service quality is a focused evaluation that reflects the customer’s perception of reliability, assurance, responsiveness, empathy, and tangibles”. Additionally, they pointed out that among the five dimensions, “reliability” it has been reported to be one of the most important factors.
While there have been no studies focusing exclusively on reliability, past SERVQUAL research shows it to be an important influence on customer perceptions of service quality in different settings. Zeithaml, Parasuraman, and Berry (1990) found that customers ranked reliability as the most important criterion in judging service quality regardless of service industry. Participants also discussed their experiences with staff, helping them find missing materials.... ... middle of paper ...
In this day and age, we have grown dependant on technology?our whole life revolves around it; from work to home life, we have been very heavily influenced by our technology. Most importantly, we have produced an attachment with computers. Computers have deeply influenced our world, one aspect being shopping. Computer shopping has produced many affects, mostly economical. This era is one in need of an economic boost to better the world in its turmoil, and internet shopping may be the answer.
Online shopping has been growing since the put the first online store on the web, now you can shop from anywhere around the world and have it shipped to you directly. Comparing the product against other online store competitors; making it easier to find the best price on the web. You can research the product and make sure this what you need before buying it. The internet is twenty-four hour shopping center, you can shop at what ever time you and wherever you have time for it, making it more convenient to use online shopping. Using it can create more time for the things you would like to do.
It is important that the production and consumption coincide, and, therefore, the client is usually is on the place where and while the service is delivered (Simon & Woo, 1997). Having in mind service process complexity, providing excellent service quality is an important challenge facing the contemporary service industry (Hung, Huang, & Chen, 2003). Thus, during last years’ service quality has become an important area of attention to researchers and practitioners because of its strong impact on client satisfaction, loyalty, among other important factors (Hallowell, 1996; Lasser Manolis, & Winsor, 2000; Sureshchandar, Rajendran, & Anatharaman,
The beneficial impacts of online shopping are greatest on the nation’s economy. Consumers do not only purchase items online, but the internet allows consumers to compare and browse items online. This then results in consumers going out and buying those items at stores. “But because people also go online to investigate merchants and compare products, the internet winds up influencing about six times that many offline purchases” (Freeman Evans 1). The internet has allowed holiday sales to grow twenty one percent from last year to $16.8 billion. December 9th seems to be the busiest day of shopping online. Purchases totaled in $367 million. Another example of online shopping is Overstock.com. This site’s sales were up 75% from last year. Another benefit of online shopping is free shipping and no waiting in lines. With all of these advantages online shopping has become very popular. “Online sales will represent 4.5 percent of total holiday sales- an estimated $12.2 billion of a total of $271 billion” (Suneel Ratan 2). With all of thes...
Service Quality: This dimension is the last and final factor of the value it appears when the customer has made up his mind to purchase a product or service. Service quality decides the relationship between the customer and the store.
Electronic Commerce as popularly as E-commerce has become a big deal in our growing economy due to the increase use of online systems. E-commerce now of the fastest growing business in the world. The technology has change the way of business. Business that have physical location have now made it an effort to focus their online business. It is the new sort of business platform where you can make use of different technologies like electronic data interchange or transfer document electronically. Online business is an effective of sales.
E-commerce or electronic commerce is carrying out business communications and transactions through computers and over networks. It involves buying and selling of goods and services through digital communication. E-commerce also includes transactions on the World Wide Web and the Internet and means such as electronic funds transfer, smart cards and digital cash. E-commerce covers outward facing processes that interact with customers, suppliers and external partners such as sales, marketing, delivery, customer service, purchasing of raw materials and supplies for production.
At the very start, internet revolution was known as a world wide web that would change everything. In 1990s, the concept of "online business" was created, this business is known by various names such as dot-coms, e-biz etc. which made easier to start a business on internet and inexpensive as well. Whether it's a big or a small, local or international it can reach infront of the world very easily. Thousands of ventures have been made on internet for online business on the basis of brick and mortar. Online business is not different from any other venture. Same rules and principles are applied. First thing to start up a business is to create a business plan and think of how to make money. Some of the options which should be applied for an online business includes, sell products, sell advertising, sell information, sell services and to become a reseller. All of these options are complied together. For any virtual business an individual should always look for products with high margins, high demand and less competition either for physical or digital manner. However, many services are sold on internet such as web hosting, domain name registration, software applications and comparison of different products and services. Selling information is another basic option in an online business which is done in two forms, one is subscribing on a website where online articles are available for free and on the other hand e-books are popular and are free, they can be downloaded easily plus when the writing is done the cost of subscription is very low. Advertising on internet leads toward a lot of money though it's an expensive procedure, with a lot of traffic on a web site one can make money easily by joining any kind of ad network such as Google. By getting affiliated with another web site can also make a lot of money such as sending a buyer on another merchant's web page, like this one can get a percentage on per sale basis but first an individual needs to get expert in marketing for search engines.
Stead, B. A., & Gilbert, J. (2001). Ethical issues in electronic commerce. Journal of Business Ethics, 34, 75-85.
The dimensions of service quality refer to the attributes which contribute to consumer expectations and perceptions of service quality, thus serving as the determinants of consumers’ quality assessment (Rowley, 1998). The most well-known, commonly used service quality scale is the SERVQUAL, a general instrument for measuring service quality developed by Parasuraman et al., (1988). It includes five dimensions of service quality: (1) tangibles: appearance of physical facilities, equipment, personnel and communication materials; (2) reliability: ability to perform the promised services dependably and accurately; (3) responsiveness: willingness to help customers and provide prompt service; (4) assurance: knowledge and courtesy of employees and their ability to convey trust and confidence; and (5) empathy: caring, individualized attention that a firm provides its