Effective Communication In Nursing

What is effective communication?

Communication allows people to establish, maintain and improve contact with another person

*Bad communication can result to misunderstands, resentments, frustrations and demoralisation for patients.

All interpersonal communication contains the possibility of misunderstanding

The exchange of information that helps a positive relationship

Communication is to give information or to collect information from one person to another, Interpersonal communication involves two processes called verbal and non-verbal, a nurse must be good at both for the communication to be effective with them and patient.

Establishing

Communicating effectively means having a therapeutic relationship with your client this involves trust

Cultural Issues/Social groups: concerns the things we say, do and feel about each other when we are in the presence of other people

Awareness of social structures which we Exchanging meaningful messages to each other

Australia most culturally and linguistically diverse populations in the world.

Culturally and socially appropriate Sensitivity to cultural, ethnic, religion, gender, age and beliefs

Need to be considering verbal and non-verbal communication across cultures

Listening: the benefits of listening allows the nurse to obtain important information and create a strong nurse patient rapport.

Focusing on the patients’ needs not the nurse’s needs

Must be aware of the way in which she is acting to patients

Exploring: using open ended questions allows patients to set the direction of the conversation

Gives the patient opportunity to begin to express