Abstract An employee has sent out an email complaining openly about another employee. Management sees the need to address this email. It is apparent that effective communication is not being utilized. The memo sent out by management suggests different ideas for increasing positive and constructive communication among employees and management alike. A training class in communication is put together and is to be presented by a prominent well know instructor. Another subject addressed is the departmental task force report submitted for review. This report was subpar in content, structure, critical thinking, and over all writing skills. Effective Communication Habits This memo is to all work group employees. It seems that an email was sent out detailing some complaints one employee had about another. This email was sent to all employees in the department. Management would like to take this opportunity to remind everyone that should a problem arise, then it is to be addressed in open and non-confrontational communication between the persons involved. If a resolution cannot be found then please feel free to get with any member of management for assistance in addressing the problem. Furthermore, a problem should never be openly discussed with members of the department that are not directly involved. The discussion of such problems in a negative (complaining) manner will only lead to the person being talked about having their feelings hurt or embarrassment. These feeling can lead to anger and resentment. If you cannot discuss issues in a constructive, none-confrontational manner, then the problem will most likely escalate as opposed to being resolved. In addition, there are several resourc... ... middle of paper ... ...to fully utilize the task force in the spirit it was created. First, the task force will meet twice a week for planning and discussion between members. Second, a task force leader will be appointed. This leader will proof read all future reports before turning in the final copy. Finally, the task force leader will meet with manage ment to review the final report. Remember, effective communication wether verbal or written is citical in todays business enviroment. Works Cited Coleman, J. D. (n.d.). Jennifer Coleman. Retrieved from https://mycampus.aiu-online.com/Classroom/FacultyAutobiographyView.aspx?INSTRUCTOR=554 Effective Communication. (2004). Retrieved from http://www.umext.maine.edu/onlinepubs/PDFpubs/6103.pdf Fisher, A., & Scriven, M. (2002). Critical Thinking. Its Definition and Assesment. Argumentation, 16(2), 20. doi: 10.1023/A:1015597228975
As a result of the ineffective communication system, Littleton faces a number of issues which ultimately has affected the bottom line of the company. Key challenges to note are low employee morale, low level of unity within the organization, poorly designed organizational structure and confusion in interpreting procedures and rules. Improving the accuracy and speed of the flow of communication should be an important first step in the resolution of the presented issues, thus allowing the organization to function more effectively and efficiently.
Paul, R. and Elder, L., (2008). The Miniature Guide to Critical Thinking-Concepts and Tools, 5th. Ed., Foundation for Critical Thinking Press: Dillon Beach, CA
Occasionally, management strife and issues will occur because basic human nature instinct calls for disagreements and social interferences. However, it depends on the upper level of management to deal with problems that occur in a timely and effective manner that benefits all parties involved. There are a number of reasons that management discrepancies may occur, with the leading being various attitude problems. If team members feel underappreciated or taken advantage of they will show their disgruntled feelings, and it can cause serious issues if not handled immediately. The second are communication issues, ...
“Ever since we have been able to communicate there have been failures and misunderstandings. In the context of the workplace, these communication failures cause a variety of problems at both individual and business levels.” (Tuck, 2014.)
In a casual discussion of two employees who work with the administrative assistant, it was discovered that most of the workers recognize that there is a problem with the worker in question. The co-workers began to share notes and soon realized that each department was experiencing the same difficulties with the administrative assistant. This appeared to be the triggering event that exposed the problem to the group.
As the world and technology evolves rapidly, it is becoming more and more essential to obtain critical thinking skills to bring about readiness to meet the impeding challenges. Within Yang and Chung experimental study they cite several articles on the teaching of critical thinking. They begin by defining the definition of Critical Thinking; Ennis (1998) defines critical thinking as a ‘reasonable reflective thinking that is focused on deciding what to believe or do’ (Yang, 2009). Kuhn (1991) provides a more global concept in his definitions which deems CT as a ‘form of reasoned argument’ which helps to emphasize both metacognitive and reflective skills that are
I work for a school district IT department that includes 43 employees. We have three administrators, two of whom directly supervise the 43 employees. I have worked in three different positions for the school district, two of which were in our department. Working in these different positions has given me the opportunity to see our department from a few different perspectives. It is my belief that our department has a problem with employee satisfaction and morale.
The definition of critical thinking has changed somehow over the past few decades. Critical thinking first used by Plato and Aristotle in about 350 BC, the writings of Socrates, encouraged their followers to explore theories and concepts, because they believe that the final result of analysis of facts and conditions, were usually not what they appeared on the surface(Sam & Frederick,2006). Chance described critical thinking is the ability to analyze facts, generate and organize ideas, defend opinions, make comparisons, draw inferences, evaluate arguments and solve problems in 1986. Then in 1995, it has been defined as a skillful, responsible thinking that facilitates good judgment because it is sensitive to context, and is self-correcting (Lipman, 1995, p. 146).
... is best that an organization provides training and often creates group meeting in order to enclosed relationship between employees. During group meeting, it is essential for every employee to speak up so that all employees got to learn at the same time regarding difference cultures. Aside from that, roles and responsibilities are very important in successful organization. This further tells, though sometimes there is a conflict between employees and they got to think back on the roles and responsibilities’ being assigned to them and what is being expected on them. In this case, in the employees’ point of view, roles and responsibilities are more important than the conflict itself. Therefore, works are still being done in the exchange of conflict as this also helps employees to know more on other members’ behaviors and experties(Brett, Behfar and Kern, 2014).
All the communication issues discussed in the previous paragraphs shows how communication issues can have a negative effect on an organization. Communication issues can cause an organization to experience “low morale, poor productivity, interpersonal conflicts and high turnover. An effective organization needs to analyze its communication process and determine if improvements need to be made” (Teter,
...t is essential to the health of an organization that all the ways be considered before change is instituted. Communicating with employees is not an arbitrary concept, but rather one that all managers must practice on a daily basis. When communication is healthy, change is more likely to be healthy as well. The purpose of this paper was to give an example of an organizational change that occurred, and analyze the effectiveness of communication that occurred leading up to this change.
A study by University of East London shows that the concept of communication is immeasurable in modern management, and it seeks to meet clear understanding between manager and all the employees. It explains that employee communication is the exchange and clear provision of information, commands and directions between management and employees. And it makes the organization to work properly and employees to be well aware about their responsibilities and duties. (University of East London, 2009)
Rudd, R. (2007). Defining critical thinking. Techniques: Connecting Education & Careers, 82(7) 46-49. Retrieved December 9, 2007, from EBSCOhost database.
Let employees at all levels of your organization know that their voices will always be heard, and respond promptly and reasonably to employees’ issues. This can prevent bad feelings from festering and growing into resentment and bitterness. Conflict is best handled quickly and openly. (Ingram, n.d.)
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.