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Communication in person versus text or email
Email etiquette easy
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As we enter the age of computer technology, more and more people are relying on the computer for communication. The main medium of computer communication is e-mail. When using e-mail there are some basic unwritten rules that one should follow. E-mail protocol, better known as netiquette, is the list of rules that are generally followed. None of these have officially been written down in a book, but they are commonly suggested by business professionals dealing with e-mail and the Internet.
No matter how simple you might think something is to understand, someone else might not see the same thing as you(AWatch Your Netiquette). You should be concise and to the point. E-mail is meant to be a time saver, make your point clear and eliminate the need of a follow up phone call. Another thing you what to practice is not flaming. That is, harshly attacking the other person with your words(Dries). Sarcasm when written can be hard to pick up on, so be careful of your humor. One final thing to remember is that no e-mail is private so be cautious of what you say about others because e-mails are very easily forwarded(Electronic Communications).
E-mail is said to be a combination of talking and writing, which makes it a informal , bantering type of communication(Dries). However, when put into the field of business, it becomes just as formal as a phone call or a written letter. The author of the message should include a brief phrase in the subject line to inform the reader what the message is about. They should also add their own signature footer which includes their name, position and their affiliation. When replying to a message it is important to include only the portion of the message that you are replying to. No one wants to reread a message. When quoting, edit out what does not pertain to the subject. Finally do not let yourself get caught SHOUTING. That is capitalizing words that are not titles. Instead of caps use asterisks to emphasize your point or a certain word(Electronic).
In e-mail, it is common to abbreviate words to save keystrokes and time(Dries). This has become so common that many abbreviations have become part of the e-mail lingo. Do not use abbreviations to the point of losing the understanding of the reader. Part of the clarity problem of e-mail is not the lingo, it is the inability of people to write clearly in the first place.
Using text abbreviations to text a boss or reply for a job interview would leave a bad impression. Not only it is unprofessional, but it also makes you look dumb. According to a study by Achieve, it has shown that 34% of employers "were dissatisfied with the oral communication skills of high school graduates." (lovetoknowit.com)
Business Communication for Success describes good writing as characterized by “correctness, ease of reading, and attractiveness; and yet also meets the reader’s expectations and is clear, concise, efficient, and effective. The rhetorical elements (logos, ethos, and pathos) and cognate strategies (clarity, conciseness, arrangement, credibility, expectation, reference, tone, emphasis, and engagement) are goals that are achieved in good business writing” [McClean. S., 2010]. Outlined below are 5 of these strategies found in Chapter 4 that are used in business writing:
Among all the communication mediums used in an organization, emails are used widely as an effective form of a business communication. From the company’s CEO to an employee of the business, emails are very easy and inexpensive. “Internal emails can function as an effective communication for sharing basic information, such as new cafeteria prices, paper use guidelines, or security precautions, for example. Sending simple messages to an entire workforce with just the click of a mouse is fast, easy, convenient and can save the company money”. (Lorette,
When responding to emails: It is best to first decide on priorities, gather information needed to go into the response, decide when and who needs to be included in the email, what needs to
Although abbreviations are an extremely common thing which are used every single day throughout the medical field, it does not mean that they are always a helpful thing. Health care professionals generally use abbreviations during their work days to try to help them do things a bit more quickly so that they are able to move on to the next patient faster. One of the most common problems with using abbreviations is that it can sometimes be very difficult to decipher another person's handwriting. When a doctor or other medical personnel reads a patient's chart they may or may not always be able to understand exactly what another person has tried to abbreviate, either because of their handwriting or they may have accidentally written the abbreviation down wrong. In other cases the abbreviation may have been confused with another similar abbreviation, and that may end up causing a great deal of problems, not only for the patient but for whoever is in charge of dealing with the patient as well. There are quite a few things that can be done to help reduce the errors that abbreviations can cause such as; completely eliminating medical abbreviations, having written policies for the usage of abbreviations, knowing who should use them and when it would be acceptable, and why someone should use them in the medical field.
There are many things that will help you communicate more efficiently. There are certain skills, knowledge about communication, and self-evaluation that need to be addressed to be a competent communicator. Effective interpersonal communication exists when the receiver interprets the sender's message the way the sender intended it. So in order for you to achieve this you must think of how you want your message to be received before you tell the person and then adjust how the actual message is transferred. You should always be aware of how the receiver is interpreting and processing your message. The way to be sure is to continually ask for feedback as to what meanings the receiver is attaching to your messages. Concentrate on listening to what the other person is saying and make your message personal according to the person. Making it personal also means making your message appropriate to the receiver's frame of reference. For instance the same message may vary if you are speaking to your boss or coworker rather than your best friend. Make your messages specific and comprehensive. When speaking, include all of the essential information the receiver ne...
Email etiquette refers to a set of dos and don’ts that are recommended by business and communication experts in response to the growing concern that people are not using their email effectively or appropriately. Since email is part of the virtual world of communication, many people communicate in their email messages the same way they do in virtual chat rooms: with much less formality and sometimes too aggressively. Email etiquette offers some guidelines that all writers can use to facilitate better communication between themselves and their readers. One overall point to remember is that an email message does not have non-verbal expression to supplement what we are "saying." Most of the time we make judgments about a person’s motives and intentions based on their tone of voice, gestures, and their proximity to us. When those are absent it becomes more difficult to figure out what the message sender means. It is much easier to offend or hurt someone in email and that is why it is important to be as clear and concise as possible.
E-mails have to be professional. There cannot be a workplace e-mail that is typed like a shorthand text would be typed. The text and content of the e-mail need to be professional sentences that are grammatically correct with no misspellings and reads right. The e-mail should start off with a “Dear,” and then the name of the person being addressed. The ending of the e-mail should be addressed with a “Thank you,” or a “Sincerely,” followed by the name of the person sending the e-mail. Handwritten letters in today’s society tend to be not as common anymore as they once were decades ago but they still are seen as a high level of respect. Sending someone in the workplace a thank you letter for something they have done is a recommended thing to
Clear, concise and effective written communication is not easy to master; it requires practice, patience and persistence. Written communication is more difficult because unlike oral communication, it requires experience and knowledge to convey tone, clarity, conciseness, arrangement, and expectation; qualities needed in the business environment to write clear and effective communications, void of misunderstandings.
...e any conflict is to become calm an effective communicator. Reinforcing your listening skills are a must when looking to further your communication skills. Let’s face it you want to listen well before setting a plan of action. Never jump into any conversation unprepared, not only can it cause conflict but you can lose credibility if the meaning of what you are trying to say is lost. Verbal communication is always best, talking to another individual face to face is a good idea this way you can judge their reactions by their body language and you can express the correct meaning. But, remember that verbal is not the only form of communication. Your nonverbal communication can say a lot to the receiver (ie. body language). Use supportive messages rather than defensive ones can be more productive. Any conflict can be resolved through correct and effective communication.
Since the development of the Internet in late 1980s, communication has changed enormously. The Internet has altered the lives of people in the world in a way that was never imagined before. As little as a decade ago, if someone tried to explain the Internet and World Wide Web, it would have been difficult, if not impossible, to understand. Computers were just beginning to become popular and few individuals realized the capacity of one PC, let alone the power of a network of electronic technology. By linking together computers, users could remotely access others on the network, share information, and send electronic mail as easily as pushing a button. Millions of people with shared interests, exchange information and build communities through Web sites, email and instant-messaging software.
Communication is important in life. Companies need to communicate with other companies and customers. The managers also need to communicate with the staff. The technology provides us with many means of communication, the most important of which is e-mail.
New technologies are allowing us to do things faster, easier, and more efficiently than ever before. Almost every new innovation in technology improves the speed and productivity of any task at hand. Electronic mail (E-mail) is possibly one of the greatest things to happen to the world. Despite this, there are people who find difficulties in using either E-mail or conventional mail. To help decide whether to use E-mail or the United States postal Service, a comparison of each one’s speed, ease of use, reliability, and cost is a helping factor.
Communication is the top quality that employers look for. Effective business communication starts by asking the right questions to understand the customer’s needs and wants to be able to recommend a product or service customized to the customer. One good tip would be to speak, pause, and listen. Communicate what you need and then pause to let the recipient process and respond to the information. With an average of 1800 messages being sent by workers through memos, telephone, email, faxes, and face to face, it is important to listen and pay attention to the recipient and send your information clearly. All in all, to be effective in business communication you need to be clear, brief, focused, and comm...
The core rules of online netiquette enable one to properly communicate with one another in an online environment. Those that are uneducated on these core rules of netiquette may fall prey to flaming fellow colleagues. This will inevitable cause friction or hostility between one another. To avoid this hostility it is always best to educate oneself before entering in an online environment such as a forum or sending an email. The positive effects of proper netiquette always outweigh the negative effects of poor netiquette.