INTRODUCTION
E Business is the use of electronic media for the realization of commercial transactions.
This work will be to study the various factors that influence the decisions of customers with respect. How they use and interact with e-commerce companies.
E Business is not limited only to online sales, but also includes:
An electronic catalogue online, with all the products available for sale, price and sometimes their availability (product in stock or number of days before delivery);
A search engine to find easily a product using search criteria (brand, price range, keyword,...);
A virtual shopping cart (sometimes called cart) system: this is the heart of the e-commerce system. The virtual shopping cart allows you to keep track of purchases the customer throughout his career and to modify the quantities for each reference;
The payment via the secure online (accounting) is often provided by a trusted third party (a Bank) via a transaction secure;
An order tracking system to track the process of processing the order and sometimes to get the information on the package by the carrier.
1. Online payment.
Pay online means paying via the internet. Customers are influenced by online payment due to reductions in the risks of fraud and unpaid bills. Online payment is done in the secure part of the site on the Web site of a bank or a merchant.
To be able to pay online, simply indicate the credit card number and its expiration date. This is possible thanks to the signature and electronic certificate.
It is possible to pay online via several tools:
Pay online with a credit card
The purchaser is led on a secure space. He is then asked his name and his banking details (number 16-digit, 4-digit of the...
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... interactive marketing that places the customer at the centre of the commercial universe of theebusinesses. The channels of interaction such as email, social media, mobile or call centre must be closely integrated with the moments of contact online and offline by websites and other presences online. Approach holistic with a virtuous circle of data, moments of contacts and transactions, coupled with content and promotions customized, allows e-commerce companies to improve their process of maturation of leads and customers satisfaction. As a result, sales and customer loyalty increases.
CONCLUSION.
There are many factors that affect and customer services in a few lines that the services have mission is to satisfy the customer who is a big challenge for businesses, control process and to motivate teams, facilitate contact with customers through the internet.
pay with your credit and debit cards without having to take them out of your wallet. This is one
You can make payments online without having to send a check. If you decide to make a payment on a business website, all you have to do is input your credit card information and the business will charge your account.
This chapter describes theoretical background with key point literature relevant to the topic of the research. Furthermore the literature demonstrate issue in the field and refine the research focus by investigated views from different researchers. The key points of literature are customer relationship marketing, e-relationship, relationship quality, and customer service experience.
The need for digital cash closely parallels the need for regular cash. Most people do not use regular cash to make major purchases. Carrying large amounts of cash can be very insecure. Carrying credit cards is more secure because, at least in th...
When ready to complete the sale, the customer proceeds to the checkout. At this time, the customer enters personal and financial data through a secure Internet connection.
The level of involvement of customer properly related to the type of products or services which the company supplies. In general, the
Highly engaged customers make frequent purchases, which increases the customer value over time and in the same time decreases the cost of acquiring new customers. They also play an important role in giving valuable feedback to manufacturers and distributers, which is reflected on improving the quality of products or services. In addition, they are less likely to make public complains about unsatisfactory experiences and they tend to resolve any complaints directly with the company. Through their recommendations to friends or family members especially when it comes to viral marketing campaigns, they help encouraging new customers to be regular purchasers as they promote trust in brands, products, services or even organizations acting like unofficial brand advocates. Therefore, they also play a fundamental
Easy access to information – This system provides all the relevant information in terms of availability, and customized price through a single interface which in a way integrates all the other players of supply chain like supplier, buyer, finance department and so on.
Nowadays, in this era, mostly everything can be done by online. Online ordering system can be refer as an e-commerce function where an organization allows user or customer to order and make purchase product or services via the official website. Since the internet is booming, having an online ordering system can boost sales to some extent as it eases user or customer to place an order for the company’s or an organization’s services. So that, people can place an orders from their home as they have a computer or laptop, or using smartphone with internet connection.
receiving money by means of computers in an easy, secure and fast way using an account-based system. This can be
Banking cards offer consumers more security, convenience, and control than any other payment method. The wide variety of cards available – including credit, debit and prepaid – offers enormous flexibility, as well. These cards provide 2 factor authentication for secure payments e.g secure PIN and OTP. RuPay, Visa, MasterCard are some of the example of card payment systems. Payment cards give people the power to purchase items in stores, on the Internet, through mail-order catalogues and over the telephone. They save both customers and merchants’ time and money, and thus enable them for ease of transaction.
Providing a good service to one’s customer is the first step in generating consumer loyalty. Not providing a good service to a customer will only lead the latter to look elsewhere with his purchase. Customer satisfaction is a key component in having a customer that will return for future purchases. The organization need to research on its market and adapt to its demands. They need to investigate into the purchasing behavior of their audience. The customer buying behavior is about investigating what people buy, the reasons they buy and how the buying process goes on (Kotler, 1994) and they need to research thoroughly.
Available goods and services: Customers are benefitted from online stores as they provide more variety of goods from all over the world than any physical store. All the brands are available. Most companies have their websites to offer goods/services online, no matter they have any front store or not. Many traditional retailers sell certain products only available online to reduce their retailing cost or to offer customers with more choices of size, color etc. Also, online shopping sometimes offer good pay plans and options for customers. They can decide their payment amount and date in their own convenience &
E-business is the largest emerging trend in business today. The movement into e-business is dramatically changing the way people buy and sell. Business is no longer a one for all concept, that concept is being replaced by a consumer economy that is driven by choice. These choices are not only in product and price but in shopping environment as well, where their transactions can take place face to face or in an online environment. Not only are traditional businesses completing their transactions with other businesses in such an online format, but such transactions are taking place between businesses and consumers as well as consumers to consumers. The following paper outlines some of the differences and similarities of each of these e-business models.
Is a term that refers to strategies and technologies that companies use to manage and analyze customer interaction and data throughout the customer’s life cycle, with the goal of improving business relationships with customers that assure customer intimacy. This technology has been widely embraced throughout the business world.