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Ethical issues in business to customers
Ethical issues in business to customers
Ethical considerations within customer service
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Ross prima facie duties speak of fidelity, reparation, gratitude, justice, beneficence, non- maleficence and self-improvement. Even though Ross has explained each duties, it is still uncertain that how these duties can be implied in marketing activities. If we look at each duty, it is not easy to implement every duty in a situation unless it demands so. One has a prima facie duty (not) to do a certain action if and only if there is some moral demand for one (not) to do it (Baumrin, 1965). Therefore in order to execute these duties, understanding the circumstances is very important. It is understood that prima facie duties are expressions referring to a characteristic by certain individual act-tokens rather than by certain act-types (Atwell, 1978). A sense of which duties are towards the bottom of the scale and which duties are towards the top is to be made sure in order to achieve every duty (Robinson, 2010).
Duties of fidelity are the duty of keeping up promises. The company should not promise anything to their customers that they cannot execute. Promise can be anything related to product quality, size, etc. Breaking a promise can bring down the value for the products as there will be no trust for the products in the market. Keeping up promises will encourage the customers to buy the product. According to prima facie duties, one cannot be blamed if he undertakes to make the right choice but it does not produce a good act (Meyers, 2009).
Duties of reparation are only essential when one cannot keep up the promise or when unintentional mistakes happened. If the product is damaged then the product is to be recalled and repaired or new products have to be issued to the customers. Cash Payments can also be made fo...
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...tilitarian can increase the costs for the company but they are responsible to do so because, the fault is not caused by customers. Whether a person’s action is morally justifiable, is a deontological question; whether the act is good is ultimately a consequentiality question (Meyers, 2009).
According to my point of view what Maruti Suzuki did was correct but these faults are not supposed to be happened from a company like these. Instead of repairing faulty cars new cars is to be provided immediately when they recalled faulty ones. Also they should have taken additional efforts to help customers when they were waiting for their car to get repaired. They should have given bonus packages to their customers for the mistake happened. Even though it can add total cost for the company, it can support them in maintaining their customers and good will in the market.
The prima facie duties that William David Ross has listed include duties of fidelity, reparation, gratitude, justice, beneficence, self-improvement, and non-maleficence. Duties of fidelity and reparation rest on previous acts that one has performed, and acting on these duties are acts such as promise-keeping (duties of fidelity) and making amends for previous wrongful acts (duties of reparation), while duties of gratitude rest on previous acts that others have performed. There is a duty associated with the distribution of pleasure or good regardless of its recipient, and this is termed as duties of justice. An additional duty rests on the mere fact that there are other beings in this world to whom we can be of assistance to: duties of beneficence. Duties of self-improvement claim that there are intrinsic moral reasons for one to improve oneself and finally, duties of non-maleficence states that there are intrinsic moral reasons to not harm others. Duties are placed on the list only when they have been judged to be basic moral reaso...
Liability in restitution with disgorgement of profit is an alternative to liability for contract damages measured by injury to the promisee.” (2011)
... consumers can ask for a refund or replacement or even compensation if the losses are too huge (Business Government Australia, 2012).
The theories of utilitarianism which is a branch of consequentialism and deontology both focus on what makes an act right, or in this case a controversial policy justifiable. However, there are intrinsic differences to both in term of what the meaning of morality and their ultimate goal. Utilitarianism is more concerned with the maximum benefit that can be achieved for everyone. (Cohen & Grace 14) While, Deontology is concerned with balancing the need to be both legally in the right and morally in the right. (Cohen & Grace 16) In followi...
One attribute that may elongate the life span of a business is integrity, without it the business is normally headed for natural death. Integrity is a product of honesty and strictly upholding moral principles. Like any other church, the Catholic Church uses the Ten Commandments to justify why business integrity should be upheld. The Ten Commandments gives restrictions against theft or envy of other peoples’ goods and property. In particular, the bible advocates for stewardship, which should be applied in any business. This paper looks into the Catholic Church’s stand on topic of business integrity.
The quality, the happiness, the good thing that you can give the consumer is the end, your sense of duty to do these things is the means. Looking at things from this perspective, Fords actions were unethical. The Kantian idea causes me believe that Ford should have put the potentially life-saving part into the Pinto, not because they have a moral obligation to produce safe vehicles, or because they want praise for looking out for the safety and well-being of their consumers, but because it’s the right thing to do. Clearly, Ford didn’t do that. Based on the case study and the information presented, they allowed financial data and projections to dictate the decision, whether morally right or
As opposed to Naturalism, the ethical theory of duty occupies a completely different domain. Immanuel Kant, the major advocate of this ethical appro...
Nielsen’s next major premise is that if a consequentialist is faced with a decision from which the overall value of the consequences is unclear, then consequentialism should yield to the relevant deontological rule. That is to say, if it is possible that violating a deontological rule to bring about greater good may l...
“There is only one and only one social responsibility of business- to use its resources and engage in activities designated to increase its profits so long as it decides to stays within the rules of the game, which is to say, engages in open and free competition without deception or fraud.”
On considering the consequentialist theory we need to evaluate the consequences of the situation and action is needed to be taken which seems to be apt. To some extent we Conseqentialist theory works to argue but Deontologist theory works even more better in this situation
Notably, the class of potential defendants in a product liability is extensive; it may include everyone in the distribution chain of the product (Wong 2010). The defendant may range from the manufacturer of the product to the seller or the lessor of the product. In addition, anyone who services the product or installs the product after purchase may stand liable in the event that the product is defective. Principally, the basis of action in a product liability litigation are the negligence, intent, strict liability, breach of implied warranty of merchantability, and general misrepresentation (Wong 2010). In practice, prosecutions in product liability have significantly relied on the Third Restatement of Torts, on section 402A
Marketing is a system of business activates designed to plan, price, promote and distribute want-satisfying products, services and ideas to customers in order to achieve business objectives. Consumer law protects consumer’s rights in the marketplace as well as fair trading, competition and accurate information. On the other hand, ethical aspects of marketing are about making marketing decisions that are morally right. However, consumer law and ethical aspects of marketing have a lot of advantages and disadvantages in the marketplace, which impacts business 's sales and growth like it happened to: Harvey Norman, Nurofen, apple, etc.
Noel, Dix. “Defective Products: Abnormal Use, Contributory Negligence and Assumption of Risk” Vanderbilt Law Review. New York: Bedford/St. Martin’s, 2002. 313-23. Print.
In order to generate sales, marketers often promote aggressively and uniquely, unfortunately, not all marketing advertisements are done ethically. Companies around the globe spend billions of dollars to promote new products and services and advertising is one of the key tools to communicate with consumers. Conversely, some methods that marketers use to produce advertisements and to generate sales is deceptive and unethical. Ethical issues concern in marketing has always been noted in marketing practice. According to Prothero (2008), ethics itself has a profound, varied and rich past. It emphasizes on questions of right and wrong or good and bad.
A nonconsequentialist act is the deontology theory. Deontology is a moral obligation or duty to act relating to a principle or rule. Deontology requires the act of humanity. It is never the treatment as a means to an end. A rule of deontology is that one should act in a manner that maxim the act intending to develop the act as a universal law. However, deontology can obligate someone to act in a way that seems wrong and unethical (Mossier, 2013). It is a rigid theory that fails to capture the complex issues that arise. Therefore, one would need to act as everyone would act in that specific situation. When applying the deontology theory, one should focus on the will of the person acting, the person’s intention of carrying out the act, and the rule according to which the act is carried out. Deontology can impact human life within society through the application to the principal in gender equality in areas of employment, health care, and the education system. The