Dunkin' Dunuts

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Business Overview

Dunkin' Donuts is the number one retailer of hot regular coffee-by-the-cup in America, selling 2.7 million cups a day, nearly one billion cups a year. Dunkin' Donuts has more than 7,200 restaurants in 30 countries worldwide. Based in Canton, Massachusetts, Dunkin' Donuts is a subsidiary of Dunkin' Brands, Inc1. Despite what the name of the company suggests, Dunkin’ Donuts’ major revenue generator is beverage sales which accounts for approximately 70%, as compared to donuts that generate only 14% of the sales2.

Mission Statement

“The company's mission is to thrill customers, enrich stakeholders and build powerful brands3.”

Recent Business News

In recent undertakings, the company is expanding on a large scale by launching its most aggressive expansion plan to triple the number of units from 5,300 to 15,000 by the year 20204. Starting October 2006 and ending September 2007, Dunkin' Donuts signed development agreements totaling nearly 1,600 new restaurants. In the past month, the company announced its plans to open franchised restaurants in Las Vegas, Austin, Dallas, Phoenix, Tallahassee and Panama City.

Another recent development is the implementation of Voxware5, which is a voice-directed order picking system. It serves to increase the efficiency of operations for the distribution centers within the company. Dunkin’ Donuts’ facility mangers in the Mid-Atlantic distribution center recently shared their success on this very system. As of this summer, three more distribution centers are running on this system and experiencing similar productive gains6.

History

In 1950, William Rosenberg, the founder, opened the first Dunkin' Donuts shop in Quincy, Massachusetts. The first franchised Dunki...

... middle of paper ...

...iate Marketing Manager, DD International. Retrieved from https://careers.dunkinbrands.com/OA_HTML/OA.jsp?akRegionCode=IRC_VIS_VAC_DISPLAY_PAGE&akRegionApplicationId=800&OASF=IRC_VIS_VAC_DISPLAY&OAHP=IRC_EXT_SITE_VISITOR_APPL&transactionid=1902629609&retainAM=N&addBreadCrumb=RP&p_svid=4764&p_spid=4743&oapc=18&oas=ey-GFHp6nqDWZEhzT5poVQ

Dunkin’Brands iRecruitment. (2008, July 14). Job: Assistant Brand Manager, Brand Marketing. Retrieved from https://careers.dunkinbrands.com/OA_HTML/OA.jsp?akRegionCode=IRC_VIS_VAC_DISPLAY_PAGE&akRegionApplicationId=800&OASF=IRC_VIS_VAC_DISPLAY&OAHP=IRC_EXT_SITE_VISITOR_APPL&transactionid=1902629609&retainAM=N&addBreadCrumb=RP&p_svid=4384&p_spid=4363&oapc=21&oas=9TIyyWfqPkEdlbaHxdsGuA..

Dunkin’ Donuts. About Us: Product Facts. Retrieved from https://www.dunkindonuts.com/aboutus/company/products/EspressoRevolution.aspx?Section=company

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