Business owners and managers, experts say, will still need to maintain or step up efforts to recruit and advance ethnic minorities in the year 2000 and beyond. That’s essentially because having a diverse work force and managing it effectively will simply be good business for various companies. One business leader who is at the forefront of implementing diversity is the Xerox Corporation. Xerox implemented their strategy for diversification through an “aggressive, hard driving affirmative action plan.” (Managing Diversity: Lessons from Private Sector, AOL Electric Library). The company has been successful in grasping Diversity by instilling it in it’s organizational culture and making it management priority.
Need for Diversity The need for diversity in an organization arises in order to unleash the potential of every member of the company’s workforce. Diversity management will cater to develop the critical skills of the employee’s thereby decrease turnover and absenteeism. Organizations can serve a wide range of customer base in many different markets with its diverse workforce; appeal the global market by the understanding of how various communities and cultures in the different parts of the world distinguish the products and services. The labor forces entering the emerging market are going to come from highly diverse demographics. Therefore, companies should be prepared to employ them.
Nancy Lockwood emphasizes the benefits of having workplace diversity. Diversity-embracing organizations will likely enjoy larger market share since they will have access to a potentially larger customer base (Lockwood, p.125). Actively pursuing workplace diversity assists employers to address talent shortages and improve organization effectiveness and productivity by hiring right talent people to fit their needs. In addition to that, diverse teams provide a wider rage of creative solutions and decision alternatives compare to homogeneous groups. The opposing view is presented by social critic Roger Clegg, who attacks the notion that pursuing diversity for its own sake is a wise strategy regardless of whether it occurs in the workplace or in the educational system.
A study found that “a diverse workforce has a better quality solution to brainstorming tasks, displays more cooperative behavior relative to homogenous groups, and can raise organizational efficiency, effectiveness and profitability.” (Shen, 2009) Human resources’ role in diversity management is finding a way to implement a strategy to incorporate diversity into a corporation’s day-to-day activity. “Both HRM and diversity management are concerned with individual differences the development and well being of each and every ... ... middle of paper ... ...m-Line: The Metaphor Of "Managing Diversity." Journal Of Business Communication 40.1 (2003): 28-49. Business Source Premier. Web. 26 Nov. 2013.
This apparent racial divide is very common in many American corporations as well. Management researchers have found that maintaining a racially diverse workforce has been proven to have many important benefits within a corporation. For example, having a racially diverse workforce can help match the culture of the customers in the economy to build trust, provide new and differing insights, and right some of the wrongs caused by racism and sexism in our society. Facilitating diversity is not easy, and many organizations have encountered challenges from attempting to do so. Fortunately, there actions that organizations can take to overcome these challenges in order to make diversity a reality.
So it’s important to understand that if you have a group of people and they are all the same gender and race there can still be diversity amongst that group of people. As a manager I think it’s important to encourage diversity in the workplace. The first step as a manager if given the opportunity would be the selection of my team. I would hire people from different that consisted of different genders, race, and cultures. I would communicate to my team that diversity is encourage in the work environment.
In order for this to take place in the workplace, establishing a strong diversity management program is essential to the success of any organization. One company in particular that has created and implemented an effective diversity management system is Xerox Corporation. Over the year Xerox has been recognized for their valued diversity program. Mulcahy stated,"I'm convinced diversity is a key to success. Experience tells us that the most diverse companies -- companies ruled by a hierarchy of imagination and filled with people of all ages, races, and backgrounds -- are the most successful over time.
Retrieved from http://www.businessweek.com/articles/2012-12-28/do-mbas-make-better-ceos 5. Top undergraduate business schools by specialty . (n.d.). Retrieved from http://www.businessweek.com/interactive_reports/top_undergad_bschools_by_specialty.html 6. Lightfoot, L. (2013, January 22).
By understanding how this diversity can affect their organization, leaders are taking steps to assure a conflict-free environment and are helping promote positive outcomes for the business, as well as its employees. “Diversity today is being viewed as a key means to strengthen the human capital of an organization and improve overall performance” (Bowes, 2007/2008). Studies have shown that diverse workforces can positively affect and strengthen the organization, but what can organizations do to assure this type of environment? What programs or tools do leaders need to implement when looking to improve their ability to manage this diversity? The main purpose of this research paper will be to explore what methods organizations and leaders can use to successfully manage increased cultural diversity within the workforce.