Disadvantages Of Information Technology

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Information technology (IT) has been a topic of major focus for many organizations over the past couple decades. It can be defined as the set of methods or techniques for acquiring, organizing, storing, manipulating, and transmitting information (Jones & George, 2014, p. 561). IT is a very old topic that has been around for about as long as people have. Just recently though has IT gained the popularity it deserves and is now recognized as being a key part of an organization’s success. Companies realize that implementing the most up to date IT systems can give them a competitive advantage over competition, as well as several other advantages. There is a vast variety of IT systems that managers have been implementing into their organizations and each type has similar goals of increasing efficiency and effectiveness.
A major component of IT are the types of computer software systems that companies install to assist them in making decisions. These systems are used by companies to help them organize, plan, and manage different resources to help them make cost-effective decisions and ultimately lead to gaining an edge over their competition. Some of the major software systems that companies have been installing to help in the decision-making process include customer relationship management (CRM) systems, business intelligence systems, and enterprise resource planning (ERP) systems (Davoren). Each type of software system has goals for achieving different things, and therefore they each have separate advantages.
Customer Relationship Management (CRM) refers to all of the interactions that take place between an organization and it’s clients. Typically, a CRM system uses software to speed up the processes, allowing employees to analyze th...

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...rst and BI systems come secondary. Just like with the CRM and ERP systems, using a BI system can be beneficial in numerous ways. One advantage is that they transform CRM and ERP reports into more accessible reports. This helps managers make decisions easier by eliminating guesswork and it also speeds up the process of having business questions answered (Schiff, 2010).
Whether a company is small or large, the use of IT can be crucial to attaining cost efficiencies, improving revenue, and gaining a competitive advantage in the marketplace. There are several technologies and software that companies can implement into their business to assist in decision-making and they all have their own features and advantages. They all hold similar advantages though in regards to the successes and innovativeness that comes hand-in-hand when putting the correct IT system into action.

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