Digital Buyers

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Chart 5: Buyers find Providers

The best way to get the researching buyer to find the provider is to create amazing content thas has been search optimized. The provider needs to be where buyers go and their content needs to be there.

Google search is the current search answer for over 70% of Internet users. Although they are not presently a threat to Google’s search dominance, we do have new capabilities from Wolfram Alpha and Microsoft’s Bing which could improve the expectations for information retrieval.

Research on the Internet is dynamic in 2010

I’m going to assume that you know about the pervasiveness of the Internet in modern society and not show you a bunch of charts you have probably seen. The Internet is clearly the no. 1 information retrieval platform on the planet in the 21st century. Information retrieval and organization has gone digital.

Back when the Internet first started getting used for commercialization in the mid 1990s, there were three key ingredients for success defined. They were the three C’s of community, content and commerce. What this really meant was that if we use content correctly, we might execute a transaction and welcome you into our community! It’s not that those three C’s were wrong; it’s just an overly-simplistic and perhaps a little self-serving for a provider. It was like walking before we learned how to run on the commercial culture of the Internet. Today, content and community tools are much richer than most would have imagined and what really shocked the system was that many buyers want to contribute to the overall conversation.

The commerce part has much higher expectations in regard to relationships than in 1999. As of today, it looks like commerce will be dr...

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Building a long-term revenue engine shouldn’t rely on PPC (Pay-per-click) or SEM (Search Engine Marketing) but on constructing a foundation that leverages Digital Buyer’s research and process needs. PPC or SEM is something you can test on a limited basis after you have built your more sustainable marketing foundation. It’s a quick hit that goes away the second the provider stops paying. In addition, the provider still pays whether the website visitor buys anything or not which reminds of the advertising arrangements of the past. In contrast, SEO with great content lasts for a long time and although it should be maintained, offers a more favorable return on investment. If you are adversing on the Internet and your website delivers a poor experience, it won’t matter how money you spent on advertising. In summary, your priorities are SEO and great content.

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