Understanding Retailing: A Comprehensive Overview

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SECTION A
A1)
a) Retailing

 Retailing is a set of business activities that adds value to the product & service sold to the consumer for their personal or family use.
 Includes all the activities involved in selling products or service directly to final consumer for their personal, non-business use.
 Retailers- business whose sales come primary from retailing.
 Retailing can thus be defined as consisting of all such activities involved in the marketing of goods and services directly to the consumers for their personal, family or household use.
 Retailing involves a direct interface with the customer and the coordination of business activities from end to end, right from the concept or design stage of a product or offering, …show more content…

In vertical integration new products or services are added which are complementary to the present product line or service. The purpose of vertical diversification is to improve economic and marketing ability of the firm

b) Horizontal Diversification: Horizontal diversification involves addition of parallel products to the existing product line. For example: A company, manufacturing refrigerator may enter into manufacturing air conditioners. The purpose of horizontal diversification is to expand market area and to cut down competition.
c) Concentric diversification When a firm diversifies into business, which is related with its present business it is called concentric diversification. It is an extreme form of horizontal diversification. For example: Car dealer may start a finance company to finance hire purchase of cars.
d) Conglomerate diversification When a firm diversifies into business, which is not related to its existing business both in terms of marketing and technology it is called conglomerate diversification.
It involves totally a new area of business. There is no relation between the new product and the existing …show more content…

Ex. Kmart, Wal-Mart

 Supermarkets: Large, self-service stores that carry a complete line of food products, along with some nonfood products. Ex. Big Bazaar

 Superstores: Giant retail outlets that carry food and nonfood products found in supermarkets, as well as most routinely purchased consumer products. Ex. Wal-Mart Supercenters

 Hypermarkets: Stores that combine supermarket and discount shopping in one location. Ex. Carrefour

Non Store Retailing
 Catalog Marketing: A type of marketing in which an organization provides a catalog from which customers can make selections and place orders by mail, telephone, or the Internet

 Direct-Response Marketing: A type of marketing that occurs when a retailer advertises a product and makes it available through mail or telephone orders

 Telemarketing: The performance of marketing-related activities by telephone

 Television Home Shopping: A form of selling in which products are presented to television viewers, who can buy them by calling a toll-free number and paying with a credit card

 Online Retailing: Retailing that makes products available to buyers through computer

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