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In this study, two theories will be applied, Cultural intelligence and Human Capital theory. The first theory, Cultural intelligence, refers to the empathy directed toward people from racial and ethnic cultural groups who are different from one’s own ethno cultural group (Wang, 2003). Cultural intelligence, also known as cultural empathy, was selected for this study as culture has a vast influence on expatriates trying to adapt to the host country. Therefore, it is important to discuss how expatriates react to cultural differences. The second theory, Human Capital theory, explains that employees’ knowledge, skills and capabilities are of economic value to organizations (Hsu, Yeh-Yun Lin, Lawler, & Wu, 2007). Human capital theory was chosen because it explains that training is an …show more content…
Furthermore, Empathy has been broadly conceptualized into two categories: a) cognitive empathy and b) affective empathy. The cognitive components of empathy involve the ability to mentally represent other peoples’ mental processes, whereas the emotional/affective components involve the actual emotional reaction (Reniers, Corcoran, Drake, Shryane, & Völlm, 2011). Cognitive empathy requires that information is held in mind and manipulated, on the other hand, affective empathy involves a swift recognition of the other person's emotions on the basis of facial expressions, body gestures, and voice prosody. (Reniers, Corcoran, Drake, Shryane, & Völlm, 2011)
A working definition of empathy should consider its multidimensional nature without including behavioral expressions such as sympathy. It should consist of two parts: a) cognitive empathy and b) affective empathy. Cultural empathy is, consequently, a way of relating interpersonally as well as understanding and communicating across cultures (Reniers, Corcoran, Drake, Shryane, & Völlm, 2011).
Human Capital
Empathy is the ability to understand and share the feelings of others. Compassion and empathy inspire change in a society whether it be changing individual’s usual way of thinking, uniting, or accepting those who are different. Individuals can use their compassion for something to cause a change in someone else’s thought of that thing. Several people have used empathy to bring others feelings together. People can also use empathy to show others to have acceptance towards ones who may not be like themselves.
The Cultural Intelligence Difference was written by David Livermore, Ph.D. and published by AMACOM in 2011. After reading the book, I have found that the most important indicator of my ability to achieve success in today’s interconnected, globalized world is my cultural intelligence. Cultural intelligence can give me the ability to understand different perspectives and adjust my behaviors accordingly. According to Dr. Livermore, cultural intelligence can be defined as the ability to function effectively in a variety of cultural contexts, including: national, ethnic, organizational, and generational. By reading this book I can improve my understanding of cultural intelligence (Livermore, 2011). This paper will discuss my understanding of CQ drive, CQ knowledge, CQ strategy, CQ action, how I can improve my scores in these categories, my cultural prejudices, and my cultural ignorance’s.
Empathy is the term used for emotional understanding. Empathy is a special skill that many characters in To Kill a Mockingbird possess or develop throughout the course of the story. Harper Lee shows the importance of empathy throughout the novel To Kill a Mockingbird by Atticus being empathetic, Atticus teaching the kids to empathize or them empathizing themselves in certain situations. Empathy is truly the great gift of humanity.
Ruch & Julkunen (2016) further define empathy is attempting to put ourselves in another person’s place to understand their sentiment. This gives us the ability to perceive the service users views and feelings. According to David Howe (2013) if there is no empathy this can this can make it difficult for the conversation to flow consequently the service users’ needs could be overlooked this would make it difficult to sense the service user’s emotions. However Tsang (2016) disputes that empathy can constrain the ability to understand a person or their sentiment due to language, or ethnic differences. These can be barriers making it difficult to understand the person and the empathy can be
To be able to understand how empathy works between a certain group of people, it is necessary to know what empathy means. I found an interesting definition of empathy, as a crucial component of the helping relationship, a need to understand people ' distress, and to provide supportive interpersonal communication. Empathy is the ability to recognize the emotions of others. Empathy does not mean that we live other people’ emotions, but it means that we understand other people ' emotions from our experiences. Empathy does not mean to cancel your personality, but to understand how people perceive the reality. It is the ability to read information coming through nonverbal channels. In this
“Empathy has been defined as the process of entering into the world of another: “an understanding and appreciation of the thoughts, feelings, experiences and circumstances of another human being”, as stated from this weeks lecture. However this is just the tip of the ice burg. Empathy is dynamic, flowing and changing with every circumstance.
Empathy is an important part of the human experience. When we empathize we connect with others, feel what they are feeling, understand others, love and feel loved. People want to be heard and understood, even if their viewpoints differ from those of another person. There was a time when families engaged each other in dialogue. Thoughts, ideas, and beliefs were shared face to face, without being concerned that judgment was being passed. We live in a world today that has access to information in the single click of a computer mouse. Hidden in anonymity behind a computer monitor we can lose the ability to effectively communicate with other human beings. Sometimes that anonymity makes us bolder in our conversations and less concerned about the opinions, feelings, and views of other people. Does the opinion of someone else really matter? Do we really care what other people think? Is the way in which we view another person skewed when we fail to exercise empathy? These are some of the questions we must ask when determining if we are an effective empath. Willingness to listen and understand the thoughts of another person enriches our life and makes us a better person and contributor to the progression of the human family. Learning to empathize is the key to understanding and becoming an active listener. Without empathy as a part of our communication skill set our thinking will be short sided and narrow.
Burton defines empathy as the ability to not only recognize but also to share another person’s or a fictional character’s or a sentient beings’ emotions. It involves seeing a person’s situation from his or her own perspective and then sharing his or her emotions and distress (1). Chismar posits that to empathize is basically to respond to another person’ perceived state of emotion by experiencing similar feelings. Empathy, therefore, implies sharing another person’s feeling without necessary showing any affection or desire to help. For one to empathize, he or she must at least care for, be interested in or concerned about
Empathy is imperative to teach kids from a young age in order to help them recognize mental states, such as thoughts and emotions, in themselves and others. Vital lessons, such as walking in another’s shoes or looking at a situation in their perspective, apprehends the significance of the feelings of another. Our point of view must continuously be altered, recognizing the emotions and background of the individual. We must not focus all of our attention on our self-interest. In the excerpt, Empathy, written by Stephen Dunn, we analyze the process of determining the sentiment of someone.
Cultural intelligence is quickly becoming the focus for companies looking to diversify into the global market. When focusing on a business strategy, maintaining the conceptual mindset of business as a mission (BAM) is crucial, not only for increasing the company’s success, but individual leaders within the business (Tunehag, 2008). One of the strategies to focus on while improving an approach of BAM is the concept of cultural intelligence. Furthermore, individuals capable of self-study and improvement will begin to see an increase for their company, as well as, God’s kingdom when their focus is in alignment with the teaching of the Holy Bible.
When talking online, you do not see nonverbal reactions. Research done by the University of Michigan found that the students’ level of empathy had lowered forty percent between 1979 and 2009. When people do not understand things completely when communicating, they will lack empathy (Sales 136). Empathy is the ability to feel for somebody else when they are going through something. The tone of one’s voice, facial expressions, and body language are essential parts of communication.
International businesses are also finding new ways of increasing diversity abroad. Instead of using expatriate employees as management, they are starting to hire locals. Companies that operate abroad are realizing that using expatriate employees is not a permanent solution. They are often expensive, and are not capable of translating their skills into the new environment. In a company that operates globally, it is important that the company knows how to relate to the local markets, and a great way to do this is by hiring local talent. Hiring locally is cheaper, there is not a language barrier, and they are accustomed to the business environment in the area(5). They can also help the business by providing a new perspective into international markets, and offer ways that the company can improve their diversity abroa...
Empathy is like reading a story; although the events in the story aren't happening to us, we are still connect emotionally to them. If a character in a story we like is hurt, we feel bad for them, but oppositely if a character we hate is hurt, we feel relieved or even glad. Whether we like the protagonist or antagonist we have the natural ability to feel an emotional connection to others like us. Agreeing with the article”Empathy is an actually a choice” by Daryl Cameron, because of this instinct to choose a certain type of person to connect with, empathy is a
The dictionary definition of Empathy is the psychological identification with or vicarious experiencing the feelings, thoughts, and attitudes of others. Simply put, empathy is the ability to step into someone else’s shoes, be aware of their feelings and understand their needs. In the workplace, empathy can show a deep respect for co-workers and show that you care, as opposed to just going by rules and regulations. An empathic leadership style can make everyone feel like a team and increase productivity, morale and loyalty. Empathy is a powerful tool in the leadership belt of a well-liked and respected executive (Pressley, 2012).
Empathy is intrinsically intertwined with emotions and allows use to “feel” things we’ve never actually experienced. Legendary psychologist Paul Ekman demonstrated in a study in 1965 how facial expressions are universal and that universality permits all people to connect with the emotions felt by the person being presented in the pictures. In Ekman’s study, he used a chart with facials expressions and showed them to subjects from America, Japa...