Designing an IT Solution for a Business Specific Need

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Designing an IT Solution for a Business Specific Need The BMW specialists garage in West Bromwich is a well respected organisation which works on cars made by the motor giants BMW. The organisation is a smaller organisation, based on the size of the garage and the number of transactions, which is lower than a big garage such as CARCRAFT in the midlands, which deals with hundreds of transactions everyday. The business is therefore quite small but deals with a number of important transactions. It is important therefore for the garages to keep data about the cars that come in for repair so that a record is kept. The data needs to be stored safely. The specialist repair garage deals with a number of cars that come in for repair and then go back to the customer. This involves the repairing of cars by 2 mechanics at the organisation. So the firm are consistently getting cars in and out. It is important for the detail of these cars to be recorded and kept safe. This is so that the firm know what cars they have checked, so that they know what kind of cars are coming in and what cars are being taken back, what kind of problem the car had so that any future problems can be fixed. There is a small number of staff but the business is still well established and respected. Usually, when a car is brought in for repair, the details are taken by paper. This includes names, addresses and car data. Then this is kept in a filing cabinet until one of the mechanics starts work on the car. The data needs to be stored securely. At present the system for recording and storing the data of the cars is not very simple, and has many flaws, as was said by the Manager of the garage (and head mechanic) Mr North. He had a number of concerns such as: Ø The data is not as secure as he wants it to be Ø No real back up

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