Task 1. Introduction of Design Process
1.1 Design Process
The engineering design process is the method used in the product development and manufacturing process. It hold an important place because the process involved both forward and reverse engineering. The steps tend to get articulated, subdivided, and/or illustrated in a variety of different ways, but regardless, they generally reflect certain core principles regarding the underlying concepts and their respective sequence and interrelationship.
The following is the flow of design process:
(a) Problem Identification and Needs
(b) Research Phase
(c) Product Design Specification (PDS)
(d) Brainstorming and Conceptual Design
(e) Select Best Design
(f) Build Model and Prototype
(g) Test,
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The design can be stimulate from a variety of starting point, for example market based demands (real world influence/s), client-based demands (responding to a problem, need, request, or identified opportunity), and personal expression (focusing on one’s own feeling, interest or personal necessity).
1.3 Research Phase
The significant of research phase is stay consistent with working criteria while doing research. The examples of research activity included market research, competition analysis, literature searching and others. Research may require going to the library, using computer databases, writing letters, performing experiments, and asking questions. Otherwise, we can read books and magazines, view films and videos, search the internet, ask question of the “expert”, create and analyse a survey.
1.4 Product Design Specification (PDS)
PDS is a document that contain all of the facts relating to the product outcome. It define the elements, factors and boundaries of the product to be designed. The following is the content of PDS:
(a) Performance
(b) Size and
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Customer Requirement and Engineering Characteristics
2.1 Customer Requirement and its Important
Customer requirement refer to the needs or feedback of the customers to a certain product. It related to the design specification and the engineering characteristic of the product. In the same time, customers play an important role in the product design and development because whenever we satisfied the customers need, we achieve the goal.
About the quality of the product, it is linked to the customer requirement and customer specification. Customer specification are specific, precise, detail instruction form the customer for the vendor that address characteristics related to the purchase of goods and services. When come into detail of the quality of a product, it can be the colour, shape, weight, function, thickness, and others. This will be conduct to the engineering characteristic when come into the process of Product Design Specification (PDS).
To fulfil the customer, the company must meet the customer needs, and the product or service must be free of deficiencies. This applies not only to the manufacturing function, but to all aspects of customer service as well. Responding to customer needs is a critical component in maintaining a positive relationship with the
IDEO’s approach to the product design process is through a collective group effort that encourages suggestions, multiple prototypes, and...
Customers. The company’s products and services are best to be scrutinized by the customers because they are the ones that have to use the service. They are in the best position to find defectives part of fault in the process. Bindroo, Mariadoss, Pillai (2012) state that customers have information regarding the products and services that used that can be advantageous to the company. This is free marketing information that can be used by in order to improve products, processes or services. These improvements are regarded as incremental innovation
Design depends on constraints, a sum of constraints. A good designer is willing and enthusiastic to work with this constraints. Some needs are ephemeral so are some designs. Only those designs that have a more universal quality will tend towards permanence, since design addresses to the need, no to an individual or to a mass.
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Over the past few years, the increasing dynamism and competition in the business operating environment has led to a lot of changes in how the companies conduct themselves with respect to its customers. Customers being the focal point of revenue; manufacturers are increasingly taking interest in being focused on customer satisfaction by delivering the products and services on time.
Close to the Customer: Customer satisfaction is very important throughout all the roles that the business plays. Many companies forget about their customers, whereas successful companies have an obsession with their customers. Excellent product quality and reliability will make a satisfied customer. Great service will keep the customer coming back.
In the following report, we will analyze different dimensions of customer needs and discuss how to satisfy customers.
Design thinking process has eight generation stages: observation or analysis, framework, imperative or facts, solutions or alternatives, alternative evaluation and concept selection, implementation, construction, and post occupancy evaluation.
...product that suits that needs of the customer is part of the planning process. To do this, customer needs can be speculated and then an information gathering plan is developed and then the information is gathered. The results should be analyzed and checked for validity. Based on the conclusions, the product changes can be made. Customer feedback can also be used to make product improvements.
a) Good customer service is a critical component of a quality product. Collier (2011) states that service needs to be consistent, continuous, thoughtful and available. These are crucial in meeting and exceeding customer expectations. Collier also continues on to state that staff providing customer service must have appropriate skills, knowledge and personal attributes to execute a high standard of service. These skills have been identified by Collier as listening skills, punctuality, courtesy, integrity and grooming. The skills and qualities identified are reflected by the five key components of customer service tangibles, reliability, responsiveness, assurance and empathy. The five components have been provided by the SERVQUAL service measuring
In the analysis phase, the designer will determine and define the instructional problem to be solved and
Customer satisfaction is a key ingredient to the success of any business.It is the most important factor that creates repeated customers. Some people know it but do not realize its importance. If a customer of yours is satisfied with one of your products or services, chances are this customer will purchase more of your products or services, which will increase your revenue. Therefore, in order to have your new or existing customers buy more from you, you will have to follow techniques that work. Customer satisfaction takes a very important place in Marketing. As much as you think that your marketing strategies should help you generate sales, think about how the same marketing strategies could help you achieve Customer satisfaction. There are a lot of elements involved with Customer satisfaction.
Research is systematic way to find out facts and knowledge as Kothari (2006) has analyzed that research is the pursuit of truth with the help of study, observation, comparison and experiment; the search for knowledge through objective and systematic method of finding solutions to a problem. However there are two types of researches one is by Purpose and other is by method. The type by purpose falls into three categorize such as Basic, Applied and Action Research.
...he organization. The output of the design group’s efforts is detailed drawing and other specifications, which assist the succeeding groups for effective usage of the raw materials into a finished product. This information is also important for the product
The basic aspects of the decision making process. First the problem is defined, relevant objects are observed and classified, measurements are taken of their activities and data are collected in a database or file so that the decision maker can understand the problem. From this data, functional relationships are develop from various patterns and predictions, or inferences are made. Criteria are selected for decision making and for enlisting various alternatives. From these criteria a decision model is used to select the best or most satisfactory alternatives or course of action. Management action is then taken. Finally, an accounting system is used to measure the outcome of the action and to feed the results back into the decision process for management to make the next decision. In some case, many of these processing steps are automated. In other case, they are done by the decision maker based on the information provided by the accounting information system and computer software used to assists management in the decision making process. Throughout the decison making process are communication channels through which information flows, and there are numerous feedback loops for more information on the results of actions and its bearing on future decisions.