Delaware Transit Case Study

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As a transit professional with 13 combined years serving in various positions at Delaware Transit Corporation (DTC) and LogistiCare. I have built a legacy of organizational leadership, fiscal acumen and innovation. I have worked in all facets of transportation starting from the ground up as a Transportation Coordinator managing contracts at LogistiCare and providing direct customer service to contracted providers and customers. In my Current position as Chief Performance Officer (CPO), I lead the Scheduling, Planning, Rail Operations, Parking, Transit Systems, PeopleSoft, Integration, Mobility Services, Performance Management and Public Carrier departments. The yearly revenues of Delaware Transit Corporation are approximately $29 million of which 40% approximately $11.6 million in revenue are from Rail and Parking departments under the direction of the Chief Performance Officer. The past two years we have increased revenue by almost 2%, by adding new Parking contracts and negotiating reduced contracted operating cost in Rail. As a champion of multi-modal transportation, public-private …show more content…

As Chief Performance Officer, I review and analyze data, all organizational budgets and contracts to locate opportunities for efficiencies. I've lead initiatives that included Route Optimization, that realigned Fixed Route services statewide which increased efficiency and frequency of some routes, but reduced operating costs by 2% from forecasted service plan. Project Leader for the Transit Redesign project which is a comprehensive system overhaul that has redesigned DTC transit system for the first time in 20 years; that included new service types such as Flex, Delaride Taxi program, a Fare Increase and Paratransit program

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