This paper will discuss on the journal article “Dark hospitality: hotels as places for the end of life”. It investigated around the reasons of people selecting to die in hotels and whether hotels should provide ‘dark’ service for them through a series of interviews of relevant experienced hotels’ employees. Moreover, author indicated a new possible direction of hospitality industry: developing hospice hotel in the future. Qualitative method was the fundamental methodology of the journal article. The major formation of research was purposive sampling approach which pursued 14 in-depth interviews to 4 senior managers and 10 housekeepers (30 to 45 mins for each) at 4 four-star or five-star hotels in a city of a Northern European country. Furthermore, it did not have any record for interviews and all were carried out by 1 person (Hay, 2015). The findings of the study were divided into 7 sections. Section1 reflected reasons of clients choose ending their lives in hotels. Based on the interviewees’ descriptions, they were classified into emotional elements and practical factors (Hay, 2015). Section 2 & 3 respectively focused on the emotional effects for the hotels’ staff and practically existing influence for hotels’ management. Some respondents expressed customers’ death provoking their consideration on their lives, they felt cherishing their family more. Moreover, relevant management issues were not ignored, such as handling dead’s grieved relatives, hangover and deep cleaning of the room, etc. After that, section 4 referred to relevant financial procedures issues (Hay, 2015). Section 5 discussed about the relevant support from HR for housekeepers. It displayed a consistent point from junior housekeepers and senior managers t... ... middle of paper ... ...ial topic with a lot of negative criticisms, as Brian Hay (2015, p.244) said in the journal article: It could also be argued that the development of luxury hospice hotels is a natural development of the retirement village or nursing home that offers a new product for the hospitality sector, albeit one with distinct ethical challenges, but one that takes hospitality back to its original roots. Market testing of the hospice hotel concept would help to assess the demand of this market segment. Hospitality represents internationalization. Under the multicultural board environment, practitioners have to consider more to care about guests’ perception. For the future of hospitality, it really possesses various possibilities. However, in the process of advance, any tentative suggestion should be carried out cautiously after overall and objective assessing the feasibility.
As a nursing student, I have had some exposure to death during patient care. My first encounter with direct death was witnessing a patient after attempted resuscitation efforts die in the emergency department. As I observed others reactions, I noticed I was the only one who seemed fazed by the preceding events and the end result, although I didn’t show it outwardly. During my Aging and End of life clinical rotation, I have been exposed to a near death experience with a family and I had the rewarding experience of forming a relationship with the patient’s wife during the short hour I was in their home. From reading the accounts in this book, it confirmed to me the importance of catering to the needs of the family and the dying as an important issue to address as they are critical to overall care.
The sample represents all U.S. regions and several different hotel location types, including city (47.7%), suburb (15.2%), airport (15.2%), and resort (21.9%). The total data presented here are from hotel managers (N = 98) and hourly employees (N=66) who completed a baseline survey followed by daily diary telephone interviews for eight consecutive days.
b) Managers – that they have very little to no control over their property or employees. It seems like many important decisions have been taken away from managers, and they can not react in the best interest for the hotel chain because what’s in the customer’s best interest is usually not the same as the company’s best interest.
One of the Namaste International Hotel’s main strengths lies in its position as a joint venture with The Leela, an already established luxury brand hotel in India. The Leela is one of the country’s most well respected luxury hotels and it aims “to sustain and surpass excellence in service, ambience and performance hall marks that distinguishes The Leela Group. The strategic locations, individuality, architectural aesthetics, lush greens and the intrinsic Indian culture holds true for every Leela property. Reflecting thereby ‘The Essence of India’.” Furthermore, The Leela Group focuses on an “operating philosophy [that has] personalized service and comprehensive logistic support. We ensure that our esteemed clients, devote their time to the sole purpose of their stay - to conduct business and relax in the most conducive environment” (Vision and Mission). The Namaste International Hotel fits in with the mantra of The Leela Group as a specialized luxury provider to businessmen and women from all over the world. Since The Leela has worked hard to establish itself as a leader in their market, a joint venture with this hotel brand provides the Namaste International Hotel with expertise in the hotel business in a similar format already established with their other hotels. Moreover, the Namaste International Hotel has many resources at its disposal to become competitive and successful in the Hyderabad, India market. Also, as a hotel operating as a joint venture to The Leela, we gain the loyal customer base that knows what quality to expect, a huge competitive advantage for the Namaste International Hotel.
We can see that the hospice concept is a bio-psychosocial approach to the dying process, concerned with biological, psychological, and social health. Because of its proponents, Hospice is considered a more humane and sensible approach to terminal illness, combining care, comfort, and support of family and friends as the individual faces death. Their concern for dignity and fo...
Some of the problems plaguing the Portman Hotel in its inception include a lack of harmony among the workers, a lack of effort by some of the personal valets, and a lack of discipline on the part of management. The following case study uses various theories to explain these issues.
Traditionally, the hotel industry has catered to the lodging, dining and other amenities of travellers or guests. The industry operates across the different value chain by offering services and facilities as per the preferences and paying capacity of guests’. Typically, players in this industry own assets and or franchise their brands or manage third party assets. The hotel business is highly capital intensive but at the same time highly competitive, this is due to the presence of a large number of players across the different value chain. The industry being highly regional in nature, the hotel business is directly impacted by overall economic or business activity and tourist movement
Wu, Z., Roboson, S., & Hollis, B. (2013). The application of hospitality elements in hospitals/practitioner application. Journal of Healthcare Management, 58(1), 47-62. Retrieved from: http://ezproxy.aut.ac.nz/login?url=http://search.proquest.com/docview/1287979397?accountid=8440
In every business, there is a target market. In the hospitality industry, there are many different types of restaurants that cater to a certain market segments, i.e. target markets. A restaurant caters to the respective market segment through the marketing of several factors, and in this essay, three of which will be identified and analysed how it affects the market segment the restaurant will attract. In addition, a discussion and analysis as to why the design concept of a restaurant plays a significant role in attracting and maintaining the targeted market segment will be touched upon.
There should be cleared.environment to servive in this competitive era.they has to evaluate new strategy for targeting their goals and tactics.inventory control ,service for special customers and all other activitives which takes part in each day within the hospitality or tourism operation.in hotel industry there should be something new on each day as compare to others which help to cater
This proposal is a case study about the causes of consumerism in hotel business in Australia. Case study will use interviews to gather data about consumer’s attitude and establish how hotels lure customers
The Hotel industry has become very important in the past years due to immense traveling and growth of international business. Hotel industry not only plays an important role in the life of people but as well as the economy of the country. Development and advancement in the Hotel industry have rapidly been taking place and especially since the rapid change in technology, it is very important for hotels to be promptly keeping up to date. When the hotel industry is spoken of, there are many famous hotels but one hotel company that has been outstanding in growth and other aspects of business, like in Leadership, Teamwork (Employee turnover), Motivation (Customer retention and satisfaction, Goals and objectives, (changing the way hotel business has worked), and Change within the company; structurally inside and physically outside, adding elements, like entertainment, gaming, and outdoor activities, is the Hilton Hotel Company.
This report describes the term known as Corporate Hospitality, identifies and describes its role and function within the market. The purpose of the report is to evaluate and explain possible benefits and issues, businesses may face when operate within the industry.
In the premium segment, there is almost no threat of substitution. Affluent customers are not really inclined to opt for camping facilities, recreational vehicles, apartment rentals or accommodation to friends and family. While it is true that they all offer a place to stay, they don’t offer complementary services like restaurants, SPAs, gyms, etc and also lack the outstanding customer service that characterizes luxury hotels (MarketLine, 2015b).
In spite of having numerous structures in place to ensure a luxurious guest experience, the Oberoi Vanayvilas (OV) failed to provide a quality service to its hotel guest. To recover from this service failure, we recommend OV to sincerely apologize and ‘offer refund for the third night and a credit for the two nights for a future stay with additional hotel perks tobe used at OV within a year’ to the impacted guest. Main drivers for our recommendation are to convey a message that Oberoi sincerely cares about the customer inconvenience and wants its guest to revisit the hotel to win over the customer by its exemplary quality service.