Main Issues and Challenges Facing Zicasso Travel
Current Issues and Challenges
Nevertheless, despite such accolades for Zicasso, there have been a number of challenges. One of the challenges facing the company was inconsistency in consumer experience. For instance, in Trip Advisor (2014) a consumer was promised high quality services but received poor services. The agent assigned to this customer proved to be considerably harder to deal with. The first complaint was that her feedback on Zicasso was never published despite reporting the complaint. This shows that the company only publishes positive messages and avoid negative messages. This means that the company has an inconsistent and flawed evaluation mechanism. Avoiding publication of consumer complain makes it easier for network companies to publish a flawed star rating since the negative ratings are never considered as part of consumer feedback. This approach beats the logic of having the rating system in place in the first place. If rating only considers positive rating, then the numbers of complaints evading Zicasso are numerous. Failure to address consumer issues gives a negative image to the company.
The next issue was a poor follow-up to confirm that the trip and all agents are available. Apparently, Roseanne’s experience was poor, especially following cancellation of a flight that had been booked seven months in advance. The agent had received an email notification 32 days prior to the actual travel date, but either failed to notify the customer or failed to read the email. This made the customer to become stranded and had to seek alternative ways to get to the final destination. It would be expected that Roseanne’s handler would receive an apology for that error but th...
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I remember the change from using pen for essay papers in old times to computer-typing essay now in today makes a difference. Even for the business in today’s world, it is important. What I learned from TIM 302, Information Systems Technology, Professor Lawler had been talked about technological innovation had a great impact to travel agency, hotels, and restaurants. A lot of travel agency was shut down because lesser and lesser people would need someone to plan for their trip, buying flight tickets, or make hotel reservations because the internet makes this world simpler for the new generation, but the Baby Boomer and the Generation X, as what I talked about a generation will end, the business should keep in updated in order to survive in this industry. What I saw in the Air & Sea Travel Center, they do have the use of telephone for communication, they have shared various tour information, they have printer and fax. Although, the business website has various updated tour information, but online user is not able to book the tour through the website that they need to meet the Tour consultant in person in order to purchase the tour package. As social media becoming a tool to attracting new customer, Air & Sea Travel Center should improve social relationship with online users. When I look at the reviews on yelp.com, there are couple 1 or 2-star review about the business, I saw most of other organization would
We asked those service providers who expressed dissatisfaction with any of the above program elements (a “6” or below on a scale from 0-10) why they were dissatisfied. We found little consensus among providers regrading issues they had with the above program elements. Among the fifteen providers who expressed dissatisfaction, areas of dissatisfaction mentioned included:
One topic that came to mind while researching this paper was the Great Barrier Reef, which I had wanted to research for my presentation, but information was more abundant for the topic I did choose. The size of the reef and its tourist potential are great in their respective ways.
Dom Joly, the author is known as an English television comedian where he first gained his fame from the series “Trigger Happy TV”. (Jarvis, 2008) He is also a keen traveller, a journalist that do travel writing. He discovered at certain point that “dark tourism” is some sort of preference for him to do these travelling. Which dark tourism in his book mean travelling to weird and unusual places with dark history. (Corporate Author, 2010) Dom Joly selected 6 location that he had to travelled and describe his experiences in details. It is an insight, full of wit and very personal style.
On April 9, 2017, United Airlines faced an incident that quickly escalated into a public relations crisis. This was furthered intensified by a clumsy response to the incident that resulted in damage to credibility and reputation of the airline. Throughout the incident, there were several opportunities missed and mistakes made that contributed to the negative impact and reaction from the public. According to “Business Insider” (April 10, 2017), and “The New York Times” (April 10, 2017), United Express Flight 3411 had boarded all its passengers when gate agents were approached by a flight crew requiring transport. As the flight was fully booked, the gate agents attempted to solicit four volunteers to leave the plane in return for re-booking
The ratings, such as client ratings and PartiRank, I find a negative thing. Obviously nobody wants to end up at the bottom, certainly not in a world where your rating is everything. Consequently, people stay
People all over the world love to have the chance to get away from work, the cold, or just life in general, to travel to an exotic and new destination. Wendy S. Hesford and Brenda Jo Brueggemann state that, “The tourist industry creates a desire in us for escape, difference, and mobility” (274). That desire for travel fuels us to spend our vacations in luxurious hotels and resorts to relax, spend a week or two on the beach, and experience a new and exciting place. Additionally, Hesford and Brueggemann have discussed how tourism feeds on our fascination for places that are “exotic — but not too exotic” (278). For many people traveling to a tropical destination, experiencing the culture is not as important as experiencing the sandy beaches and
Richins, M. (2009, September 28). Negative Word of Mouth by Dissatisfied Consumers: A Pilot Story. American Marketing Association. Retrieved January 23, 2014, from http://onemvweb.com/sources/sources/Neg
For the introduction, brief information regarding my purchase and the travel and tourism industry is presented. It was then followed by the explanation of the 2 chosen theories from two different chapters.
down on costs, which will in turn enable them to sell tickets at a much
Ramada, like most mid-tier hotels, had become stagnant in customer service ratings. Management of Ramada Franchise Systems (RFS) knew that it was only a matter of time before ratings began to drop and true problems developed. RFS knew it was time to address the situation at hand. In doing so, RFS went to some of the leaders in customer service – Disney, Southwest Airlines, and Carlson Hospitality.
Dark Tourism is associated with death and tragedy. It is hard to visualize the relation between tourism, which is identified as pleasant activity, and death. Dark Tourism existed long time, but recently it has been few reseach about it. There are few reseach indicted what is tourism and what motivate tourist to visit dark sits.
Film induced tourism has grown in every aspect around the globe whether its because of the curiosity of the people to indulge in this kind of tourism or just being a part of the artificial world. Then it comes to define film tourism many authors have different views, according to Hudson and Ritch (2006a), it is describe as people visiting places which are directly influenced by films to see the landscapes, building, places as it was shown on TV, advertisement or in cinema screen. In addition to the meaning above for film induced tourism, Riley & Van Doren, (1992) further added that people visiting these places may be overwhelm with the romantic gaze of the place, and feel emotionally attached to it and also with the focal points of the film such as actors and their attributes, where they used to live, themes, social patterns and so on. However this essay will also discuss the originality of film tourism and its implications towards the destination and how it effects the local culture and community.
Tourism is a typical activity of fashion that the public participate widely and it has grown in importance over recorded human history. Innumerable articles refer tourism as “the world’s largest industry”; policy-makers, analysts, and scholars often speak of the size of the tourism compared to that of other industries (Smith 2004: 26). These series of misleading statement, together with the mass media’s reports (out of context), make the idea that tourism is a single large industry branded into many people’s minds. However, in this essay I will demonstrate that it is a simplistic and misleading idea, which should be replaced by the plural term, “tourism industries”. Moreover, tourism is not the world’s largest industry, but largest service sector.