Customers’ satisfaction on the implementation of Ladies Coach for KTM Komuter.

1253 Words6 Pages
3.1 Introduction
In this chapter will discuss about the method that been use to collect all the data. I also include the technique that been use to make the research.
3. Methodology for Data Collection
3.2 Sampling technique
In order to get the result I choose to use sampling techniques. Sampling techniques are scientific methods of selecting samples from populations. As far as possible, the samples selected must be random and representative of the population from which the samples are selected. The sampling technique used in each study depends on the nature of the population of interest. For this project I have chosen convenience sampling. Convenience sampling is recommended for pre-testing of questionnaires, the gathering of ideas and insight or the forming of hypotheses. In this method, the selection of elements or sampling units is left primarily to the interviewers. I selected the 60 respondent randomly because they happen to be in the right place at the right time.
3.2 Data Collection Method
The data collection method that we use is direct questionnaire. In this method I greet the woman and male passenger and explain briefly our intention before us giving the questionnaire to the customer. I distribute the questionnaire to the customer of KTM Komuter at the Bank Negara station. The station that I choose is one of the stations who have many passengers. The 60 customer that we choose are representing around 1100 passengers who using Bank Negara KTM Komuter. The questionnaire comprised of two sections. The first section is designed to capture the respondents’ demographic. The questions asked in this section are related to the respondents’ gender, education,race, age, and marital status. The second section is designed to me...

... middle of paper ...

...mi Aqilah Khalid, & Mohd Faisal Zainaldin. Department of Urban and Regional Planning, IIUM. THE APPLICATION OF REGRESSION ANALYSIS ON USERS TOLERENCE TO PROLONGED WAITING TIME: THE CASE OF KTM KOMUTER SERVICES OF MALAYSIA.
8. Fazlina Waris, Jusoh Yaacob & Wan Fauzi Wan Mamat. Proceedings of the Regional Conference on Statistical Sciences 2010 (RCSS’10) June 2010. Customers’ Perception towards Electric Commuter Train Services: Application of Logistic Regression Analysis.
9. Rozmi Ismail, Mohammed Hesam Hafizi, Rahim Mohammad Nor. Journal of Engineering Science and Technology Vol. 8, No. 3 (2013) 272 – 283 © School of Engineering, Taylor’s University. CONSUMERS SATISFACTION OF PUBLIC TRANSPORT MONORAIL USER IN KUALA LUMPUR.
10. Robert Cervero, University of California, Berkeley G. B. Arrington, PB Placemaking Journal of Public Transportation. Volume 11, No. 3, 2008.

More about Customers’ satisfaction on the implementation of Ladies Coach for KTM Komuter.

Open Document