Offering quality customer support is on the minds of many of today 's Internet entrepreneurs. The reason why is because without quality customer support, you stand the chance at losing some really great customers in the end. Offering good customer support is a must for any business because without it, your business will indeed fail.
Now the question is, how do you offer that support? Do you use a support ticket system, or do you just give an email address where people can contact you. Well the way that you give your customer support is really up to you, but it is best to stick with simplicity. Not every online business should use a support ticket system because not every business is really large enough for such a system.
A matter of fact,
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It is understandable why these are used, but at the same time, they 're quite annoying and are also time consuming because all you want to do is to send an email to the company, not break into Fort Knox.
Accessing customer support should be straight forward and simple to do and not time consuming. When you need physical customer support, do you have to answer any special questions before you 're granted that support? That is, do you have to answer some sort of challenge even before the customer support person will even help you? Of course not. Well that 's what you get online when you try to reach customer support with so many online businesses these days.
Customer support should be made accessible to everyone and as simple as possible. All you need to do, is to simply fill out a simple form on a web page and submit it and then wait for a reply. That 's it. The simpler you make your customer support system, the better it will be for you and your customers in the
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Now it is highly recommended that for contact purposes that you provide not only your email address, but also your telephone number as well. Not everyone wants to deal with an online support system, so provide alternatives to the customer support if at all possible. The more options that you provide for customer support, there again, the better it is for you and your business. People love having alternative options to getting support for their products and services that they had purchased from you. So make sure that you provide different ways that you can be contacted for that support.
This is all a part of building a long lasting relationship between yourself and your customer base. The more knowledgeable your staff is about the products and services that you offer, the more likely your customers will keep returning to do more business with you.
Businesses that offer quality customer service are companies that have the highest ratings and make the most money in the end because they have a good solid customer base that sticks with them through thick and
High levels of customer satisfaction will not guarantee future sales, but are more likely to result in repeat future sales than indifferent or poor customer service. Moreover, satisfied customers are more likely to try out other products/services in the firm’s range, or recommend it to friends and family. Build on customer loyalty Customer loyalty is valued highly by most businesses and can be
According to Business Studies ‘’Customer service is one of the most important ingredients of the marketing mix for products and services. High quality customer service helps to create customer loyalty. Customers today are not only interested in the product they are being offered but all the additional elements of service that they receive from the greeting they receive when they enter a retail outlet, to the refund and help that they receive when they have a complaint about a faulty product that they have paid for’’ (Business Studies, n.d).
Service: With all of the support that is offered to the customer through social media or through the website and telephone, Tiffany offers the greatest amount of support to their customers both before and after a purchase.
Has great product knowledge. It is very important all our staff have a desire to truly understand the products we sell. This is and should be supported by training but our ideal staff member has the interest to learn.
The customer support and customer service functions are more than departments; they are part of an essential strategy for growing your business. In the modern business climate, customers expect answers to their questions immediately. When the right information is available anytime, from anywhere in the world, customers are more likely to have a positive experience, thus customer loyalty will be increased. It is a known fact that the cost to obtain a customer is ten times higher than to maintain and keep existing customers. (Gouran, Dennis, W.E. Wiethoff, & J.A. Doelger. (1994). Mastering communication. 2nd ed. Boston: Allyn and Bacon.) Not in Reference Pg.
The help desk is a tremendous resource of both cost efficiency, value, and support. When the help desk is operated properly, customer and employees are able to communicate and quickly have problems resolved. Our current Help Desk business model is to outsource a contract with a service provider who specializes in help desk design, implementation
The company has self organizing team and use groupware, emails and blogs to communicate with the customers.
You are assured of customer support in person as well as online. You may feel free to contact to the customer desk for any instant help. We are always at your service.
Customer service is valued as a competitive tool by many organisations. It gives you the ability to gain customer loyalty while meeting the customer’s expectations. Staff will have many skills and knowledge that will provide a competitive edge. Most organisations are known for the quality of their customer service. This means that they are known for good customer service or poor customer service. However, being known for good customer service will attract customers. It will also attract customers who are usually hard to reach.
Close to the Customer: Customer satisfaction is very important throughout all the roles that the business plays. Many companies forget about their customers, whereas successful companies have an obsession with their customers. Excellent product quality and reliability will make a satisfied customer. Great service will keep the customer coming back.
Providing great customer service and having the ability to retain customers require consistency in delivering the anticipated services. Customer service encompasses having the ability to provide a service or product to customers by means in which it was promised. However, there are times when unforeseen circumstances may occur, resulting in customer service breakdowns. Understanding the effectiveness of customer service relations provides the assurance needed to handle complicated service related issues. A well qualified customer service representative has the acquired skill to effectively defuse a potentially damaging service related matter. Service recovery influences customer retention and improves customer satisfaction.
A customer services telephone number is given on the ‘contact page’ too, so if someone wishes to talk to the business using that particular method, they can find out how through the website.
Finally, follow up with the customer. Business and companies have an opportunity to make sure that the customers needs or issues were met and resolved. You can follow up with your customer by phone, email or even a letter to make sure that the issue or solution was solved to their satisfaction. If it wasn’t solved or resolved at that time that you will continue to find a workable solution and keep them informed. Sometimes going above and beyond will exceed the customers expectations and they will become loyal customers as well as customers that will share creating new customers.
For a business to grow into a more profitable one, the manager should emplace measures to insure that customer service is made number one priority. After implementing a structure, it is recommended that the customer service representatives, along with other employees in the business, undergo continuous training in order to maintain the standards set out by the customer service model. Having the right structure in important in any business entity and will have positive implications on its profits.
Companies differ widely in their approaches to complaint handling and in the importance they attach to this element of serviceability. Some do their best to resolve complaints; others use legal gimmicks, the silent treatment, and similar ploys to rebuff dissatisfied customers. Recently, General Electric, Pillsbury, Procter & Gamble, Polaroid, Whirlpool, Johnson & Johnson, and other companies have sought to preempt consumer dissatisfaction by installing toll-free telephone hot lines to their customer relations