Purpose
The purpose of this manual is to provide individuals and organizations with the tools for producing culturally competent community outreach. The manual will focus on individual development, organizational development, and community involvement to reach a higher level of cultural competency.
What is Cultural Competence?
It is important that culture and cultural competence be defined broadly and not sticky limited to race and ethnic groups. Organizations should move beyond traditional definitions to include all diverse individuals in our society.
What’s the Importance?
As the population of diverse individuals in our country continues to grow, it is important that we make efforts to work effectively with all individuals. Organizations
…show more content…
The effects of culture can be seen in organizations, workers and community members. On the organizational level, culture may affect the organization’s policies, values, and expectations. It may also affect the organization’s views and attitudes towards their workers and members of the community. Furthermore, culture affects the worker by influencing their beliefs, values, and attitudes. A worker’s culture may affect how they respond to coworkers, authority members, and consumers. Workers might have personal biases or fall back on stereotypes when interacting with other individuals. Similarly to workers, community members also have their own cultural beliefs, values, and attitudes. It is important to remember their behavior might also be influenced by culture. Community members may seek services in different manners depending on their culture (Hart et al., …show more content…
Although workers might be knowledgeable in certain areas, not every individuals experience is the same. Workers should be open to respectfully asking questions and learning from others. Active listening is a key component to becoming more culturally competent. To take full advantage of the learning process, workers will need to step outside of their comfort zone. This might involve leaving what they know behind and learning new ways of thinking, feeling, and acting. Workers should also be aware that differences in beliefs and practices might arise during the learning process. These differences should be confronted with an open mind (Yanca & Johnson,
“Cultural competence is the ability to engage in actions or create conditions that maximize the optimal development of client and client systems” (Sue & Sue, 2013, p. 49). Multicultural competence includes a counselor to be aware of his or her biases, knowledge of the culture they are evaluating, and skills to evaluate a client with various backgrounds (Sue & Sue, 2013). Client assessment involves gathering information pertaining to the client’s condition. Making a culturally responsive diagnosis involves using the DSM-IV-TR axis (Hays, 2008). Following the axis backwards is ideal to discovering the client’s diagnosis, understanding the client’s ADDRESSING outline will help to come to a closer resolution for a diagnosis.
Cultural Competence is a substantiated body of knowledge based of cultural “values held by a particular cultural group and the ability to cohesively adapt to individualized skills that fit the cultural context, thus, increasing relationships between employees, managements, and stakeholders, including patience and research subjects. Cultural competency is critical to reducing disparities and improving access to high-quality services, respectful of and responsive to the needs of diverse working conditions and individualized characteristics. The main focus emphasizes the understanding of cultural competence provide internal resources with skills and perceptions to thoroughly comprehend ones cultural attitude, increase the ability to multicultural diversity, and the ability to effectively interact with other cultures (Shelley Taylor, 2006, pp. 382-383), which is absent within the case study of Joe and Jill. Essentially speaking, principles of cultural competence are acknowledgement to the importance of culture in people's lives, respect for cultural differences, an...
Let’s begin with what is the Culture? It is defined as “the shared knowledge and schemes created by a set of people for perceiving, interpreting, expressing, and responding to the social realities around them" Lederach, J.P. (1995). Now let’s understand what cultural competence is. It can be defined as “the ability to honor and respect the beliefs, language, interpersonal styles, and behaviors of individuals and families receiving services, as well as staff who are
In today’s society were an abundance of resources exist, social workers are often the entry point for people to access services. Therefore, it is imperative for social work professionals to have a clear understanding of themselves in relation to the client from a cultural perspective. While the social work profession has always focused on social justice and oppression it wasn’t until the civil rights movement that there was a conscious shift in the social work pedagogy to focus the social service practice on race, racism, and training the workforce in cultural competences. Later in the mid 1980’s, the tone of cultural competence would shift from race and racism to a more inclusive language, which includes a more robust list of all types of
I realize that understanding of the culture that the people I work with are the key to successful intervention and outcome. Being sensitive to individual’s culture and acquire adequate knowledge about their cultural background enhance the productivity of the interaction I may have with a client that could be family, individual, community or organization. Understanding of one’s cultural background could also prevent and minimize employing biases which potentially harm the clients I work with. In view of this, I have learned that before I engaged in any activities with individual or group I should take the time to understand the cultural backroad of the person to get insight on what is acceptable and not in that culture. Furthermore, I have learned to identify and utilize one’s strength as a tool to aid the change processes the client and I desire for. Due to the dynamic nature of people’s culture updating myself to the emerging changes in a different culture would be one of the area of continued learning I am focusing. For instance, in the contemporary US society, I can see how the immigration brought several people with diverse culture to the US general population structure. Considering this I have been convinced to be knowledgeable and culturally competent to effectively address the needs of people I will work with in different setting.
...ate its employees’ attitudes and their work with colleagues. This should be incorporated into their assessments and reviews, and any issues that are identified should be addressed promptly when delaing with their perfomance in their assessment. Such issues include an employee who only delegates work to specific individuals based on their race or an employee who disregards ideas from certain work colleagues due to their age. However, a manager who identifies diversity-related issues should not adopt a confrontational approach when discussing the issues with an employee. A good approach would be to encourage the employee to work with colleagues from different generations and backgrounds. The initiation of such interactions will encourage the employee to learn more about their objectives, talents, and communication styles and how they compare or contrast to their own.
Cultural competence has to do with one’s culture. Culture affects among other factors, how children are raised, how families communicate, what is considered normal or abnormal, ways of coping with issues, the way we dress, when and where we seek medical treatment, and so forth. I should know because I come from a very cultural home where it is considered bad to talk to a male doctor about anything gynecological.
It is important to include cultural issues in the helping process to be more effective. We also need cultural competence because the U.S. is becoming more diverse. Therefore with diversity comes different beliefs, norms, and values. Eurocentric values dominate sciences and began cultural universals which puts the clash of dominate and non-dominate cultural behaviors in motion. In 1996 the NASW Code of Ethics increased the recognition of cultural competence. It is important to know diversity exist within ethnic and cultural groups because social workers need to know that relationships between helping professionals and clients may be strained. This happens because of the distrust between groups. Another important aspect is that the professional realizes their own values, biases, and beliefs. The reason for this is because they must value diversity to start with and understand the dynamics of difference. Culturally competent practitioners have to go through developmental process of using their own culture as a starting point to meet all behaviors. Striving for cultural competence is a long term process of development. The literature on cultural competence is theoretical and conceptual. They have not been evaluated in a systematic way. Roughly there are 2 million Native americans in the U.S. Which survive decimating disease, over-repressed in child welfare system, suffer from health problems, and are among the poorest people in the United States. Working with them clearly falls within the social work clearly mandate to serve vulnerable and oppressed clients. However, we do not know how many people from this group is actually receiving help from social workers. Even though it is important to train social workers to provide care in th...
Cultural awareness doesn’t come naturally and without effort; if it did, everyone would automatically be culturally aware. It takes practice to become competent at cultural awareness, and competence takes practice. We must constantly strive as social workers to “walk the walk.” We should continue to learn more and actively be culturally aware in our lives, both during and outside of work.
There is a lack of conceptual clarity with cultural competence in the field and the research community. Cultural competence is seen as encompassing only racial and ethnic differences, and omitting other population groups who are ethnically and racially similar to providers, but are stigmatized or discriminated against, who are different in other identities, and have some differences in their health care needs that have resulted in health disparities. (Agency for Healthcare Research and Quality,
Cultural competence like so many other social constructs has been defined in various ways. One particular definition as determined by the Office of Minority Health states cultural competence is a set of behaviors, attitudes, and policies that are systematically exercised by health care professionals which enables the ability to effectively work among and within cross-cultural situations (Harris, 2010). Betancourt (2005) implied cultural competence is starting to be seen as a real strategy to help with improving healthcare quality and eliminating the injustices pertaining to healthcare delivery and healthcare access. This appeal is gaining favor from healthcare policy makers, providers, insurers and
What daily demonstrations lend themselves to the development of stronger relationships with regards to being culturally competent?
Different cultures have their own values which may differ from each other that workers need to be aware of in order to better understand and facilitate the needs of others. For example in Aboriginal and Torres Strait
In today’s society where an abundance of resources exists, social workers are often the entry point for people to access services. Therefore, it is imperative for social worker professionals to have a clear understanding of themselves in relation to the client from a cultural perspective. While the social work profession has always focused on social justice and oppression, it wasn’t until the civil rights movement that there was a conscious shift in the social work pedagogy to focus the social service practice on race, racism, and training the workforce in cultural competences. Later in the mid 1980’s, the tone of cultural competence would shift from race and racism to a more inclusive language, which includes a more robust list of all types
In the workplace, it is common to encounter individuals of different cultures, ethnicities, and genders. This diversity can either lead to an introduction of new work methods, or it can lead to conflict between coworkers. In order to avoid conflict, and have all employees work as a cohesive team, managers must educate themselves, and their employees on the topic of cultural diversity. In order for your practices to be considered effective, you must not only respect and recognize an employee’s diversity, you must use their difference to benefit them.