Counsellor Appointment Reminders Case Study

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Why Counsellor Appointment Reminders are a Great Idea
Is your office running as smoothly as it should ? Do your clients turn up on time, every time ? Or are you playing catch up to fill the holes in your schedule.
As a service provider, you need your clients to remember their appointments. There’s nothing more frustrating than a client not turning up, or turning up late. Missed appointments cost you time and money, and it doesn’t take many of them to turn an organized, fully booked day into an unproductive nightmare. Clients you really need to see may be missed as you and your staff scrabble to rearrange your schedule, and other clients become annoyed by having to wait.
Technology has simplified the way in which you can connect with clients, …show more content…

Aside from the inconvenience, These represent Not One Lost Opportunity, but several. There is the client who didn’t show, the client who could have taken their place, and the client who could have been a returning client.
A reminder in the form of a simple text message can dramatically reduce these lost opportunities by as much as 90%.

2 Reduce Waiting Lists
Automated reminders provide clients with advance notice to reschedule or cancel their appointments. This allows you to move other clients off the waiting list and prevents them potentially going elsewhere for quicker service.
3 Clients Appreciate Them
Contacting busy clients can be a real challenge. By automating communication and allowing them to respond at their convenience, you give your practice cutting-edge appeal and dramatically improve response rates. Long-term clients can be embarrassed by missing an appointment, so a gentle reminder helps them to stay organised and makes it easier for them to keep appointments.
4 Reduce Appointment Admin …show more content…

Improve Staff Productivity

A major advantage of automating appointment reminders is the amount of time it frees up staff to take on other responsibilities and focus on productive tasks and the clients in the office. Sending out bulk text messages takes only a few minutes, a fraction of the time spent trying to call each one of those patients. By automating client communication you can re-capture lost time for your staff and yourself.

8 Improve Health Outcomes

Assisting your clients to stay current with their regular care is key to short term better health and improved overall health outcomes.
Utilizing an automated system to ensure a well-organized and smoothly running office can give you more time to relate to each of your clients and their needs. You can create opportunities for feedback to ensure you are providing the best quality of care you can.

9 Improve Patient Satisfaction

Time is valuable, and in today’s technology driven environment, many people prefer to receive a text rather than have to answer a call. It is more convenient, less intrusive, and allows them to respond immediately, or later when they can, no matter where they

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