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Conflict management strategies
Theory of conflict management
Conflict management
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Introduction to conflict
The term conflict referred to perceived incompatible differenced resulting in some form of interference or opposition. Conflict is a natural part of organizational life because the goals between mangers and workers are often incompatible. If people perceive that differences exist then conflict state exists. Conflict is not exists between individual only, it also can exist between departments and divisions that compete for resources or even because of overlapped authority.
However, conflict is a force that needed to be managed or to be resolved but can not be eliminated. Unless is fully resolved, it may remain latent in the situation as a lingering basis for future conflicts over or related to a same matter. Therefore, true conflict resolution is to eliminate the underlying causes of conflict and reduces the potential for similar conflicts in the future.
Moreover, the conflict management was rated as being more important than decisions making, leadership, or communication skills, since the ability to handle conflict was positively related to managerial success. Therefore, the conflict management skills are the most important interpersonal skills a manager needs.
Managers struggle daily to effectively manage or resolve conflict. Understanding how the types and sources of conflict differ could how managers in dealing with conflict.
The types of the Conflict
It is divided into several types sources of the conflict, , they are interpersonal, intargroup and interorganization. Interpersonal conflict is conflict between individual members of an organization, it occurs due to their different goals or values; Intragroup conflict is conflict that arises between a group, team or department, it arises mainly ...
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...cuments or records, will be fired. And lawful actions will be taken.
7. Employee who is found lying to superiors will receive a warning letter.
8. Employee should not work for any competing organization, or commit in criminal activities or participate unauthorized strike activities. Otherwise, he or she will be fired immediately.
9. Employees should treat your colleagues politely.
10. Employee who has received over four warning letters in a year will be fired.
Conclusion
I would establish the above series of grievance and discipline procedure in order to let my employees have a clear picture on my company policies. Furthermore, these procedures let my employees to have a mind of responsibility and a feel of safety. Moreover, any individual who against to follow the discipline procedures of his organization should be punished, and vice versa should be rewarded.
The law specifies the facts that can prompt employers to terminate employees from work, hence they are not allowed to terminate them at will (Fisher & Putman, 2016).
Huan, L. & Yazdanifard, R. (2012). The Differences of Conflict Management Styles and Conflict Resolution in Workplaces. Business & Entrepreneurship Journal. 1(1), 141-155.
Employee Rights & HR stratagems Employee rights are not considered when firing an employee from the company. They are told to do something unethical and then they are fired for the littlest mistakes. Ultimately, policies within the business do not exist. Due to this, managers are able to do anything they wish to do since there are no policies to follow. Structured rules and restrictions are not put into place which further creates an unpleasant atmosphere for workers.
Conflict is more than just an argument that manifest itself through yelling and behavior it is a perception that there is something wrong and needs to be fixed or explained. There are many different paths that conflict can take and it all depends on the person and situation. The following is an analysis of a conflict in my own life and how it came to be, the different perceptions involved, and the path we choose to take as the conflict went on.
A conflict can go from nonexistence (low range) to annihilatory conflict (high range) Robbins & Judge (2011). Members of groups and teams in an organizations might experience some type of conflict in meeting their set goals or objectives. However, they might to work the conflict out by finding solutions to minimize or reduce the level of intensity of the conflict. Problem-solving, superordinate goals expansion of resources avoidance, smoothing, compromise authoritative command, altering the human variable, and altering the structuring variables are techniques used to effectively manage conflict (Robbins & Judge, p.
Conerly (2004), further states two things attribute to the way conflict is managed. One is the importance of meeting your own goals and the other is the importance you attribute to relationships and wanting to get along with others.
Aside from obvious reasons an employee may be dismissed-theft, perjury, damaging company’s property, insubordination, substance abuse-misconduct and poor performance can be dealt with progressive discipline. Linking to the positive side of discipline, Miller (2014) highlighted the manager’s tasks of early intervention, role clarification, behavior modification, and coaching to succeed over verbal, written, and termination process. Thus, if despite these measures, an employee persisted in failing, then a termination can be
This means that if you must (and I know you will) attend an unemployment hearing or other type of employment dispute you will be in good company if your policy is reasonable. Reasonable means that it makes sense and is not to an extreme. Again it is important that you do not terminate someone for their first offense unless it is a behavior that can't be tolerated. I would include behaviors like the following in your employee handbook, such as, stealing, fighting, intoxication, falsifying a company document, gross insubordination, willful misconduct, willful discrimination, willful sexually harassment,
Finally, it is important to seek the assistance of a mediator or third-party facilitator if the conflict cannot be resolved internally. Conclusion In conclusion, conflict is an inevitable part of working in teams or groups. However, by using effective conflict resolution strategies, conflicts can be resolved, and a cohesive and productive team can be established.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
Thomas, K. W. (1992). Conflict and conflict management: Reflections and update. . Journal Of Organizational Behavior, 13(3), 265-274.
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
The two terms labour-management relations and employer-employee relations are synonymously used. However, Scott and associates have distinguished between labour relations and employee-relations- the former to represent union-management/labour-management relations, and the latter to cover all management-employee relations except the former. We shall now examine the concept of industrial relations with the help of some definitions so as to understand its various
(Asawo, 2011). Conflict can occur in any setting and as leaders in organizations guide and