Introduction Conflict is a process that happens when one party aware of something that another party concern about has negatively affected. The sources of conflict are communication, structure and personal variables occur in both party. The source of conflict is the communication between different cultures with various meaning in words. The higher chance of organizational structure causes conflict as the size of organization is larger. Personal variables causes conflict as both parties involve in same issue with different opinion. There are two reasons of cognition and personalization is perceived conflict and felt conflict. Perceived conflict is one or more parties aware of certain condition will cause conflict. Felt conflict is an emotional …show more content…
It use in highest dimension of assertiveness and cooperativeness. There is a situation where each of the parties willing to attain a common goal and fulfill all parties’ interest. It is very effective in a complex scenarios where need to reach a better solution to seek “win win” outcome. The parties intend to solve problems by settling differences rather than adapting different point of view. Both parties discuss various views and merge different opinions together. They put under interest into a consensus to get commitment. The positive way is to say out idea and deal with other party so it would not cause problems later. The negative of collaborating is numerous time commited in identifying in a smaller issue which is not worth to satisfy both parties' needs. Conflict-handling intention of collaborating can use in several ways.For example, when the relationship of both issue on hand is important. When both parties' level and right are relatively equal. When one party depend on one another party to carry out solution. For example, both employees have important goals to achieve, they can use conflict-handling intention of collaborating to gain consensus commitment and interest. So, collaborating is the best conflict-handling intention in an …show more content…
Accommodating is a kind of unassertive and cooperative way of conflict handling. Accommodating consists of element of self-sacrifice. Accommodators usually use words or expression like, “whatever you want is fine with me” or “it is better to give than receive”. They often put the importance of others above of their own by neglecting their own concern. Accommodating focuses on relationship needs. It is used when relationship of one party with another party is the most crucial objective. It is used to avoid conflict, arguments, disruption or competing with others parties which will spoil the relationship among each other. Accommodating can maintain a good relationship and preserve harmony with other party and stability can be established. In other words, accommodating is quite useful in maintain future relationship with other people. Furthermore, accommodating occurs when one party which is in a conflict found out that their solution are wrong or other party solution is way better than theirs and they agreed to that party. This is used to minimize lost as they assume that the probability of winning over the conflict is small. In addition, people will also choose to accommodate when they are competing with other party which have a higher status or authority of power than you as this will produces a negative result such as harmed by the
Compromise involves bargaining and mutually giving up something to reach a settlement. It can be used to get a quick resolution, with the prevention of further escalation (Robin, 2002). Compromise usually involves high to moderate emotional levels, high to low skill levels, moderate clarity of both goals, moderate status of the relationship, win-win attitude toward authority, moderate concern for traditions, and moderate fear of punishment.
Conflict is definitions, examples and anecdotes. To respond you can discuss your problems with someone, protesting, ignoring and more. A conflict is a serious disagreement between people. When people sense disagreement they tend to feel uncomfortable. The best way to respond to conflict is by having an emotional outlet.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
Conflict, when managed effectively, can be constructive. Conflict theorists have labeled this type of conflict as “C-Type Conflict or cognitive conflict” (Amason, Hochwarter, Thompson & Harrison, 1995, p. 22). Conflict of this type is usually centered on issue or opinion related differences and has a positive effect on the team. It increases team member involvement by allowing each member to speak his or her opinion or idea and evaluate the opinions or ideas of others. People change and grow personally from dealing with this type of positive conflict and team cohesiveness is created. Ultimately, “C-Type Conflict” results in a solution to the problem or agreement amongst team members.
Chapter two elaborate on style of conflict, worldview of conflict, negative view, positive of conflict, lens model of conflict, and description of conflict. Chapter encourage me to think about conflict in my life, and the chapter introduce lend model of conflict. The lens model of conflict has benefits in perspective and analysis the conflict. The perspective within conflict would help to understand both side of the conflict. Analysis the conflict would help come to resolution, compromise, or agreement. Also, conflict was seen different with everyone. Even culture has influence on conflict. Overall, I believe that patience would be most helpful in managing conflict.
Interpersonal conflict is very common with many relationships. It occurs when two people can not meet in the middle or agree on a discussion. Cooperation is key to maintaining a healthy debate. More frequently; when dealing with members of your own family, issues arise that include conflict and resolution. During this process our true conflict management style appears “out of thin air”. (Steve A. Beebe, 2008, p. 191).
Simply put, conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified, and therefore chaos, disorganization, and disputes are apparent.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
Differences within the team are the major reason for conflict. This stems from differences in opinion, attitude, beliefs, as well as cultural back grounds and social factors. The Conflict can be positive which is functional and supports or benefits the organization or a person’s main objectives (Reaching Out, 1997). Conflict is viewed as positive when the conflict results in increased involvement form the group, increased cohesion, and positive innovation and creativity. Conflict tends to be positive as well when it leads to better decisions, and solutions to long-term problems.
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
Conflict is a basic aspect of teamwork (Levi, 2001), since the number of decisions that a team needs to make often evokes feelings of discomfort and stress. Conflict very often arises from a clash of different working style, ideas, interests, needs, and wants. Team conflicts can be due to high stress level. It has been experienced that in teamwork there can be conflicts and conflicts creates dissatisfaction among the employees. It is important that conflicts be addressed in such a way that it has adverse effect and it is very important to address the conflicts on the spot otherwise it would be difficult to handle the conflicts. (Jehn, 1995).When team member s disagree about the task themselves that how these tasks should be performed then task related conflicts occurs. It is also called task led-conflicts, it occurs when persons disagree over the understanding of tasks and their goals it is a disagreement between two team members in a group over the decisions. They have differences of opinions about a certain issue. (Stewart, Sims & Manz, 1999). Disagreement can be caused by differences in viewpoint and values, differences of opinion about tasks and differences in expectation about the impact of decisions (Levi, 2001).
Look up the word conflict in the dictionary and you will see several negative responses. Descriptions such as: to come into collision or disagreement; be at variance or in opposition; clash; to contend; do battle; controversy; quarrel; antagonism or opposition between interests or principles Random House (1975). With the negative reputation associated with this word, no wonder people tend to shy away when they start to enter into the area of conflict. D. Jordan (1996) suggests that there are two types of conflict: good, which is defined as cognitive conflict (C-type conflict) and, detrimental, defined as affective conflict (A-type conflict). The C-type conflict allows for creativity, to pull together a group of people with different opinions or ideas, to combine and brain storm all thoughts to develop the best solution for the problem. The A-type conflict is the negative form when you have animosity, hostility, un-resolveable differences, and egos to deal with. The list citing negative conflicts could go on forever. We will be investigating these types of conflicts, what managers can do to recognize conflict early, and what strategies they can use to resolve conflicts once they have advanced.
It is ideal for individuals to practice problem-solving because it is meant to satisfy the needs or desires of both parties. In a work environment, a person should take into consideration the outcome of certain behaviors that can affect their professional career and livelihood. Therefore, this conflict resolution style works to one's advantage as far as maintaining neutral relationships within a workplace and introducing approaches that accommodate everyone. Advancing one's professional career requires a positive reputation and demonstrating leadership skills. Then again, not all work environments allow people's problem-solving strategies to flourish. The conflict resolution style of smoothing becomes incorporated when workers are heavily concerned with maintaining their job. For this reason, it is beneficial to acknowledge and accept various points of view to move towards a consensus. However, it is a temporary fix for a problem that will eventually resurface to respond or push back against conflicting parties. Being a smoother usually strives to avoid conflict when an issue is not as important as the relationship. However, in a work environment when business needs to be handled becoming a problem-solver seeks to find a resolution for the
Rahim (2002) differentiated person’s perception towards handling a conflict into two: “concern for self and concern for others” (p. 216). Further, the study explored two types of conflicts and observed that most conflicts arise during the decision-making process. Dysfunctional conflict, which hinders team performance and interpersonal relations due to individual’s self-interest in implementing particular decision. Functional conflict serves organization purpose with employees involved in the conflict regarding which proposal to implement (Rahim, 2011).