With the Internet fast becoming the platform of the day for conducting commercial activities and business transactions, it is important for companies to take advantage of information communication technologies, electronic commerce, mobile computing, and software agents. Internet technologies bring about opportunities for automating customer transactions, internal business processes, as well as business collaborations with associate companies or alliance members for both B2C and B2B e-commerce activities. Electronic commerce, simply put, is the exchange of money for goods and services via electronic means. In other words, electronic commerce is when a consumer purchases something off of the Internet. Electronic commerce is often referred to as e-commerce, or e-business which is a subset of e-commerce. E-business can be anything from purchasing a toaster from a department store online to checking your bank statement online. All are examples of the many aspects of e-business.
In today's business world, e-business activities of various types contribute significantly to the efficiency of business processes, and to the recognition of products and services. The Internet plays a very important role in this process, as it offers numerous possibilities for communication with customers and performance of business activities. No wonder it has become a tool used daily by suppliers of products and services, as well as their users. For example a growing number of companies in the travel industry make use of the Internet platform as virtual shops for marketing and selling travel products and services. Web travel sales has almost doubled annually for the past three years. In 2003, Internet online sales reached 10% of the total bookings and business transactions of the travel industry, including the airlines, hotels, and car rental companies. The followings are indications of the current trends, activities and features:
1. Many hotels have set up their own Web sites to market and sell their hotel rooms (e.g. Holiday Inn, Sheraton Hotels, and the Marriott chain). Most sites allow visitors to check rates and availability, make reservations, and receive a confirmation number within a minute or so of the reservation request.
2. Airlines are selling tickets via their Internet portal at reduced prices.
3. Car rental companies do not hesitate in putting up Web sites to handle reservations (e.g. Hertz, Avis).
4. Travel companies compete with one another and various Internet travel portals by offering their own Internet e-shops that market their travel packages as well as provide reservation services for airfares, lodgings, and various travel products.
With AXI Travel, AXI was able to identify exactly what the customer was looking for, listened to the recommendations of the customer and implemented those recommendations, and worked with the leading name in IT to develop an ASP superior to any of its competitors. Leveraging the infrastructure already in place to develop new e-businesses, while providing incentives to the consumer to use all of the AXI e-businesses, solidified a customer base for their internet offerings. If AXI wants to remain a leader in the internet business corporate services industry, they need to continue these best practices of sound customer service and rapid innovation in the future.
The internet and World Wide Web are extremely well suited for conducting business electronically on a global basic, Web-based Electronic Commerce(EC) has introduced unprecedented opportunities for the marketing of products and services, accompanied by features, functionality and innovative methods to serve and support consumers. E-commerce has became a major catalyst of the economy and remains a vital growth engine for businesses today, It successful change the consumer behavior. Consumer purchases over the Internet continue to grow from year to year. The survey involving interviews with 42,238 people in 37 countries worldwide revealed that almost a quarter of internet users have shopped online and 15% plan to do so during the next six month. This represents an opportunity for FedEx as a provider of small-package delivery service.
A large number of passengers like to plan the trips, especially international trips using Expedia, Orbitz or other websites. Not only do the websites offer the full flight itineraries to customers, but they also have very attractive vacation combos available. For instance, customers who book a flight on Expedia also have hotels at discounted rates
Technology has created a major impact on the way in which all organizations market their products and services. With the development of the internet, companies are now able to economically market themselves on a global level. Even smaller companies that were once not able to capture international business due to the cost factor can now do just that. The Washington Plaza Hotel is no exception. The hotel industry in DC relies heavily on tourism as a major part of its client base. Many of these tourists who visit the city are of foreign nationality. It is important that the Washington Plaza Hotel targets these people when marketing the company. Not only do they target the tourist but they also target the international business travelers that come to the city on business related trips. The hotel's website, which gives detailed information about the hotel's accommodations and services, can be accessed by potential customers all over the world. In addition, the Washington Plaza Hotel has teamed up with such web-based travel services like Orbitz, Expedia, Travelocity, Etc. in order to capture more of the global market. Before the existence of the internet, the global market was not easily reachable. Technology has the greatest affect on marketing for many organizations and certainly for the Washington Plaza Hotel as well as the hospitality industry itself.
According to the definition of Whatis.com "E-business (electronic business), derived from such terms as "e-mail" and "e-commerce," is the conduct of business on the Internet, not only buying and selling but also servicing customers and collaborating with business partners."[1]
Our sources for the app requirements will come from customers (hotel management), hotel IT personnel and hotel guests.
The transportation industry (airline, railway, bus transit, automobile rental agencies) has undergone enormous changes in the way its customers purchase tickets and place reservations. The continuing popularity in e-commerce combined with the widespread increase in the number of people with internet access has caused an explosion in the number of...
E-commerce or electronic commerce is nothing more than the trading or retailing of services or products which is usually conducted through computer networks, usually internet (Turban, 2009, p. 90). Though e-commerce depends on various technologies like telephones, social media, mobile devices, e-mails etc, but mainly the operations of e-commerce are based on World Wide Web (Zhang, 2012, p. 232). Therefore, e-commerce may have to face vario...
McCarthy, L., Stock, D., & Verma, R. (2010). How travelers use online and social media channels to make hotel-choice decisions [Electronic article]. Cornell Hospitality Report, 10(18), 6-18.
Electronic Commerce as popularly as E-commerce has become a big deal in our growing economy due to the increase use of online systems. E-commerce now of the fastest growing business in the world. The technology has change the way of business. Business that have physical location have now made it an effort to focus their online business. It is the new sort of business platform where you can make use of different technologies like electronic data interchange or transfer document electronically. Online business is an effective of sales.
E-commerce or electronic commerce is carrying out business communications and transactions through computers and over networks. It involves buying and selling of goods and services through digital communication. E-commerce also includes transactions on the World Wide Web and the Internet and means such as electronic funds transfer, smart cards and digital cash. E-commerce covers outward facing processes that interact with customers, suppliers and external partners such as sales, marketing, delivery, customer service, purchasing of raw materials and supplies for production.
What's e-business? It is the transformation of every business process through using the internet and associated technologies. In this transformation, each part of the business becomes a part of an intrinsic network, which enables employees, suppliers and customers of a given enterprise to conduct their tasks. People usually try to make a point in differing e-business from e-commence, but as I see, e-commerce is a part of the e-business category, and an important one.
E-commerce means that the company runs their business online, not like the traditional business way. We have to go the shopping mall or store to get goods that we need, E-Business is the enabling of electronic communication between any two or more participants in a business relationship. It helps companies capture abroad business field, cost saving, and market opportunity. E-commerce is an important factor that is making people’s lives more efficient.
E- Commerce is a phenomena that is emerging rapidly between businesses all over the world, and it has affected the businesses at all sizes in many aspects.
Specialised travel agents are available to consumers to undertake exceptional and eccentric requests, usually from affluent clients. Some specialised travel agents specialise in business travel attributable to the great significance of business travel is regularly unexpected, therefore unplanned, and on various occasions involves premium-priced travel. These specialised travel agents have to the same role as regular travel agents: to organise air tickets can arrange accommodation and car rentals, but they do this for corporate