Company X Problem Analysis

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Company X Problem Analysis Through extensive analysis from the customer satisfaction surveys, and research from the satisfaction task force, Company X found three major problems areas. The company's programs reflect poor quality, the development times are taking longer than the projected due dates and a small portion of employees are discrediting the company name and values. Each of these problems has contributed to the main problem; the increasing rate at which Company X is losing customers and revenue. Defining problem and goals Customers do not want to buy a product that is defective. Through thorough analysis, Company X has attributed the poor quality of its programs as a reason why customers are dissatisfied and seeking other vendors. The programs are full of bugs and glitches, which affect the overall performance of these programs. Company X also does not have access to as many resources as their competitors do, thus affecting the build and design of each program. Loss of revenue continues to make necessary resources even harder to acquire. Customers are losing patience with Company X because the overall development time for each program is taking too long. The excessive amount of development time is due to a lack of structure and organization within the company. Employees are completing tasks their own way instead of following a ... ... middle of paper ... ... A certification test for employees is another measure that can be implemented to reduce problems and risks. The certification test can measure the employee or soon to be hired employee's abilities and functions. The test will supply information to the company to determine where the employee will best benefit the company. The test can include a log sheet to tally the abilities of the employee in each area of expertise to use as an indicator of the competency level. References Brightline Compliance website (n.d.). Preventing Workplace Harrassment. Retrieved March 8, 2006 from requirements.html#onlysup
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