Performance Problem Analysis: Communication Issues
By
Gloria Panhorst
Webster University
Presented to Paul H. Grau Jr.
Organizational Behavior
MNGT-5590 Fall 1, 2015
Little Rock AFB Campus, AR
October 6, 2015
Performance Problem Analysis: Communication Issues
“Communication problems in the workplace can cost your company productivity and money. Without efficient communication, your company is unable to exchange information essential to daily operations and create a communication network to carry new product data” (Root, n.d.). When you think about communication in the workplace, as an employee you may not think about what poor communication can cost the organization you work for. But it not only affects the productivity of the organization
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When an organization is having problems and employees sense this, they want answers. For example, when a rumor is going around that the organization is getting ready to have a huge layoff, as an employee you are concerned about this rumor. A leader who is dishonest with their nurses by telling them that is not going to happen when in fact they know for a fact it is, is detrimental to the organization. In this example, the leader knew there was going to be layoffs, but instead of being honest she told her nurses that it was not true. Even though these nurses did not get laid off it caused lasting communication issues between them and their leader because they now believed nothing they were told.
All the communication issues discussed in the previous paragraphs shows how communication issues can have a negative effect on an organization. Communication issues can cause an organization to experience “low morale, poor productivity, interpersonal conflicts and high turnover. An effective organization needs to analyze its communication process and determine if improvements need to be made” (Teter,
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All of the communication issues that were talked about in the previous paragraphs can be virtually eliminated by a good leader accomplishing this task. By recognizing that their organization has a diverse group of staff and there are going to be religious differences, they can work to educate their staff on these differences and come to a common ground. As far as the other communication issues dealing with personal problems, lack of clarity and dishonesty goes it is essential that a leader address these issues as soon as they arise with the organization. By having face-to-face communication between themselves and the affected parties they will be able to meet the issues head on and work to resolve them. They need to be able to show empathy to each person without showing favoritism. Leaders need to also recognize that it is important to be honest with their employees about any rumors that are floating around. If the leader has been instructed by their superiors to not disclose certain information then they need to tell their employees this. Dishonesty would not exist then. While it is important for leaders to communicate effectively with their employees and vice versa, each side needs to make sure they are doing so
Within an organization one of the key tools that they use is that of: communication. Communication is a primary key to any organization and without it there is no cohesion, no leadership, and no functionality. As communication begins to diminish, so does the organization – as one article puts it: “These new economic…. imperatives have significantly contributed to the demise of the old classic command-and-control bureaucracy…” (Tiernan et al, 2002, 47-48). From what this article states, the lack of communication has led to a semi-collapse of the mechanistic structure of an organization. Though communication does seem like a huge factor of an organization, communication does not come without its troubles within the inter-organizations; if there is communication going on in a company, there is going to also be a lack of communication. When a company has employed thousands of people (or maybe just a small amount) they are hiring a whole selection of individuals to work as whole group in unity – though this does seem like an amazing idea, these sets of individuals will have quite ...
A lack of communication can create uncertainty that leads to stress and conflict. Retrieved from http://smallbusiness.chron.com/lack-communication-cause-conflict-workplace-10470.html Alex communicated well and gave clear expectations to Joe in the IT department which was effective. Alex needed to specify the goals he would like each employee to achieve. Alex was unclear with his expectations for employees which caused lack of communication. The employees were still working under Alex 's father’s leadership. The employees had little or no input into the improvements because Alex did not specify the problems so therefore there was no
Every day we are communicating with each other. this be in various different ways, be it by words, actions or even expressions. For a good and effective manager, communication aids to create and sustain organization operations, through a two-way conversation. "forcing one-way communication on to people without their understanding and without understanding them makes for poor management"(Torkildsen, 2011 P.348). There are four different types of communicating with one another, verbal, non verbal, formal and informal. All four forms of communication on a management outlook may be used to communicate information or knowledge of authority, to delegate responsibilities and tasks and to provide important information. However, as Aquino (2000) stated that conflict is the major disadvantage of communication within the work place. Staff members may use communication to argue and disagree with each other and also with management. Thus, causing tension and anxiety which can prevent completion of tasks and disrupt the teams cohesion. Under conflict, staff may feel as...
Rumors and gossip start, the job can possibly be done wrong, and productivity can get low. Ultimately, a lack of communication can fail a business. Workers are often times terminated or quit for the reason of poor communication. When there is poor communication, employee’s sometime lack the knowledge they need to get their work done. When the boss doesn’t work with the employee to explain what they want or how they want something done, it is complicated for them to do it right. Lack of communication can cause uncertainty within the workers. This can also decrease productivity and
Improperly functioning communication leads to misunderstanding, conflicts, lowers operational efficiency, prevent the achievement of the objectives.
As a human resources (HR) leader or practitioner situations like Brant’s play out on a regular basis in the workplace. HR leaders must address and resolve these situations so they don’t propagate out of control and become a litigation concern. But the question remains on how does someone effectively achieve resolution when there is such a divide between the staff member and the leader? Simple, the organization’s leadership needs to have an intentional focus on improving the employee voice for the department. This focus can be accomplished through the development of a leadership open door policy, enhancing training and development for leaders with an employee voice focus, and values or policies which support transparent communication
Communication in an organization can be difficult and may lead to misunderstanding. This is as a result of factors such as environmental stimuli and culture which may result in misunderstanding between parties. ( Owizy, 2012). This will result in communication breakdown and even conflict among workers within an organization. A positive result of communication is that employees fell important. Effective communication in the workplace results in long lasting employee motivation (motivational skills, 2013).
List the major obstacles to communications in the day-to-day work of a police agency and detail the major strategies you would use to overcome these obstacles.
Communication is essential to any successful business or workplace. Without it, a business place would simply disintegrate. Communication has two important parts to it. The first part is the transfer of meaning. The second part of communication is the understanding of meaning (Robbins & Judge, 2009). Without both, mutual understanding cannot be reached. Another essential aspect of communication is the direction in which communication is flowing. Upwards, downwards, and later communication all require slightly different techniques and approaches from the person communicating (Robbins & Judge, 2009). I experienced communications with one of my subordinates when I had first arrived at my current job. I was new and the job was a bit overwhelming,
Communication helps the organizational members to make both personal and organizational goals. And also help them to co-ordinate on the internal activities of the organization. To the extent the less effective communication of any organization is the less e...
Before we can improve communication, we must first discuss communication filters. Communication filters are, but not limited to, semantics, emotions, attitudes, role expectations, gender bias, and non-verbal messages. Semantics: the study of the relationship between a word and it?s meaning. Envelope has particular meaning, pretty much everyone knows what an envelope is or would be. Now job satisfaction on the other hand can mean many different things to many different people. This ability of words meaning different things to different people can be a huge problem when communicating. Emotions: strong emotions can limit or prevent people from making good decisions when communicating. Attitudes: are beliefs backed by emotions. They can be a huge barrier when communicating much the same way emotions can be. Role expectations: influence how people expect themselves, and others, to act on the basis of the roles they play (i.e. a manager may talk down to an associate because of ?position of power.? An employee may not take a new manager seriously due to the fact that the new manager was promoted within the company and used to work with the employee.) Gender bias: men and women tend to color the messages they receive from people of the opposite gender strictly because of the other person?s gender. Non-verbal messages: ? messages without words.? (i.e. when you make a face that is contradictory to a statement ...
Communication is about more than just swapping information. It 's about comprehending the emotion and meanings behind the information. Effective communication is also a two-way street. It’s not only how you express a message so that it is received and understood by someone in exactly the way you intended, it’s also how you listen to achieve the full meaning of what’s being said and to make the other person feel heard and understood. It sounds so simple: say what you mean. But all too often, what we try to communicate gets misconstrued in translation despite our best intentions. We say one thing, the other person hears something else, and misunderstandings, frustration, and conflicts ensue. Fortunately, you can learn how to communicate more clearly and effectively.
One’s career, school life, and even socializing are affected by communication. If you do not know how to communicate, you probably do not have many friends. Communication has been used since the days of the cavemen. When the cavemen learned to communicate they greatly increased their hunting potential. When they learned to communicate on the hunt and before the hunt, they caught much more game then when they were just randomly running after the animals with spears. In school, if teachers and students could not communicate well, how would anything ever get done? In a business, communication is the most important ingredient. Working at a corporation at a higher level, you deal with hundreds of important emails, meetings, phone calls, and other forms of communicating with your co-workers.
The questions are broken down into four categories: Facts, Access, Impacts, and Respect. Beginning with Facts, one must ask themselves if they have presented facts that are relevant and correct without presenting anything that may be misleading. In addition, were the facts used in a reasonable manner to arrive at conclusion and recommendations and would the intended audience agree. The access category implores us to ask how transparent we are concerning motives, reasoning, and information. Impacts tells one how their communication affect the stakeholders of a business. The final category of Respect evaluates how respectful your communication is and would have you ask yourself if others would find your communication respectful as well (Cardon, 2015).By using a fair approach to communication, a business can assure that productivity levels are at their peak, employee morale will be up and the work environment pleasant. All employees of a business should have a trusting and transparent relationship with their superiors, along with a mutual respect individually and as a group. It is only through this that the same approaches can be made to customers and potential customers. Effective listening should be a top priority as well, employees want to know that they are being heard. A perfect example of an effective listening policy is that of Michelle Peluso, CEO of Gilt Groupe. She invites all of her employees to email her with any concern they may have, and she makes it a priority to reach out to them within 24 hours (Halabi, 2017). It basically boils down to the old adage, `Do unto others as you would have them do unto you`.ReferencesCardon, P. W. (2015). Business communication: developing leaders for a networked world (2nd ed.). New York, NY: McGraw-Hill
As in all aspects of personal and professional life, having effective communication is a key element of success. Effective communication can benefit your relationships with people. By conveying your message and integrating them as a member of the team and not just a subordinate leads to better production. By effectively communicating you can clearly define job responsibilities and expectations. The better you are able to communicate the less likely organizational turnover of personnel will occur. Supervisors and leaders in the professional workplace find that the most important factor in advancement and retain ability is effective communication. Senior level executives and human resources managers are stressing the importance of communication and providing more training for mid-level management. Emphasis is placed on communication being clear by being transmitted strongly.