Communication:
Almost 70% of our daily life is spent while communicating. Talking to others, reading newspaper, magazine etc. So communication is indeed an integarl part fo our daily life but what exactly is communication?
Although the communication theorist has never come up with a single definition for communication but in general it refers to ‘’ the process of creating a meaningful understanding between two or more people’’ or when we think of communication in a complex manner, it refers to a cyclial and dynamic two way process that form basis of human behavior. This behavior is related to relay information, enhance relationship or in context of organization activities it can be refered as a way to marketing, managing and decision making etc.
Introduction:
As already discussed the role of communciation in our daily life, it also plays an important role in professional Life. But most of the organization these days are facing backdrops of conflicts in their organization and our report is based on Ambshell Inc, a PR Entity which becasue of its socially active nature of work is now facing communcation conflict within the organization. We will be suggesting some ways of resolving this conflict and also some ways to earn a appreciable feedback of new communication process.
IDENTIFY CONFLICT CAUSING SITUATIONS
The very first step to resolve the communication conflict i sto understand the communcation problem and possible causes of conflict in the organization. This is because all the conflicts must be pre-empted and the best and appropriate way to tackle them is to be prepared byt indentifying conflict causing situations which may be in the form of:
Unclear Boundaries:
The management needs to ensure that the stakeowners need ...
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...e a 'win-win’ outcome.
Certain elements of a conflict management process would be:
Initial conflict analysis. This entails the mapping of existing conflicts and predicting the nature and extent of potential conflicts and then prioritising them. This initial analysis creates a basis for the design of a subsequent process of stakeholder dialogue.
Participatory conflict analysis. The outputs of the initial analysis form the basis of a process to involve stakeholders in a dialogue to identify and evaluate existing and potential conflict. This subsequent analysis is a means to develop trust and understanding between the conflicting parties and verify the accuracy of the results generated as part of the initial conflict analysis. The dialogue may take many weeks or months and may be based on one-on-one interviews or may be undertaken in groups.
The communication is a process of transmitting information between two or more persons. However, the communication process is the action we take to achieve good communication.
Conflict Resolution: Understand to Achieve. Whenever people unite to work as a team for anything more than a brief duration, some conflict is normal, and should be expected (Engleberg, Wynn & Schutter, 2003). Because of the inevitability of conflict, being able to recognize, address, and ultimately resolve it is vitally important, since unresolved conflict may have undesirable effects, including reduced morale, or increased turnover (De Janasz, Dowd & Schneider, 2001). Just as conflicts within team environments vary, so do methods for resolving them.
Good communication has the ability to avoid conflict, as well as to resolve it. However, there are many ways in which an ongoing conflict can be resolved.
In several occasions, conflict occurs in the communication of one or two people. Several people have thought of conflict as cases involving pouring of furious anger in a communication process. Nonetheless, conflict is the misinterpretation of an individual’s words or values (Huan & YAzdanifard, 2012). Conflict can also be due to limited resources in an organization (Riaz & Junaid, 2010). Conflict may as well arise due to poor communication or the use of inappropriate communication channel of transmission of information between the involved parties. Management of conflict has various conflict management styles that include avoidance style, forcing style, passive-aggressive style, accommodating style, collaborating style and compromising style. Workplace conflict comes in two different kinds: task involving conflict, which focuses on the approaches used in resolving the problem and blaming conflict that has the aspects of blame and never brings element of resolving problems between the conflicting parties. In the perception of several individuals, relationship conflict is negative.
It is a process that occurs over time. It is also an outcome, a synthesis of different perspectives, an integrative solution. It is important to remember that conflict is a natural and expected part of collaboration. Conflict provides an opportunity to deepen agreement. The strategic use of conflict resolution skills and goodwill power can be effective in enhancing decision quality and team commitment.
Along with the preparation for conflict resolutions, understanding the situation in the team during the conflict is important. Clarifying positions along with listing the facts and all the necessary analyzation of the particular situation helps in resolving the conflict in a team. Applying this process can effectively address and resolve the conflict in a
Communication involves the exchange of messages and is a process which all individuals participate in. Whether it is through spoken word, written word, non-verbal means or even silence, messages are constantly being exchanged between individuals or groups of people (Bach & Grant 2009). All behaviour has a message and communication is a process which individuals cannot avoid being involved with (Ellis et al 1995).
Simply put, conflict is the disagreement and disharmony that occurs in groups when differences are expressed regarding ideas, methods, and/or members (Engleberg, Wynn, and Schuttler, 2003). Conflict among teams or groups develops in many ways. In developing an effective team, members will generally experience the five stages of evolution: Forming, Storming, Norming, Performing, and Adjourning. The storming and norming stages deal with the process of conflict (storming) and resolution (norming). During the storming stage, exact conflict has not yet been identified, and therefore chaos, disorganization, and disputes are apparent.
Many people enjoy working or participating in a group or team, but when a group of people work together chances are that conflicts will occur. Hazleton describes conflict as the discrepancy between what is the perceived reality and what is seen as ideal (2007). “We enter into conflicts reluctantly, cautiously, angrily, nervously, confidently- and emerge from them battered, exhausted, sad, satisfied, triumphant. And still many of us underestimate or overlook the merits of conflict- the opportunity conflict offers every time it occurs” (Schilling, nd.). Conflict does not have to lead to a hostile environment or to broken relationships. Conflict if resolved effectively can lead to a positive experience for everyone involved. First, there must be an understanding of the reasons why conflicts occur. The conflict must be approached with an open mind. Using specific strategies can lead to a successful resolution for all parties involved. The Thomas-Kilmann Conflict Mode Instrument states “there are five general approaches to dealing with conflict. The five approaches are avoidance, accommodation, competition, compromise, and collaboration. Conflict resolution is situational and no one approach provides the best or right approach for all circumstances” (Thomas, 2000).
Communication is the process of conveying information to each another using words, actions, or by writing the information down to be read by another person. Communication is something that most people do at some point each day, and is an important part of life especially in a working environment. “The concept of communication is an essential part of every profession, and it is required to foster and maintain healthy relationships”( Jasmine, 2009, para. 1).
In order to fully appreciate the subject of conflict analysis, a definition review is suggested. A “conflict situation” is defined by Kilmann and Thomas (2009) as “…those in which the concerns of two people appear to be incompatible” (p.1.) Perhaps the only additional information that needs to be added to this definition is “…the concerns of two people or groups of people…”
Before understanding how to deal with conflict, one must understand what conflict is. Conflict can be defined as, “any situation in which incompatible goals, cognitions, or emotions within or between individuals or groups lead to opposition or antagonistic interaction” (Learning Team Toolkit, 2004, pp 242-243). Does the idea of conflict always have to carry a negative connotation? The growth and development of society would be a great deal slower if people never challenged each other’s ideas. The Learning Team Toolkit discusses three different views of conflict: traditiona...
workplace include greater total resources, greater knowledge band and a greater source of ideas. However, these advantages can also bring on conflict within teams and the entire workplace. Varney (1989) reported that conflict remained the number one problem within a large company. This was after several attempts were made to train management in conflict resolutions and procedures. However, the conflict remained. The conflict possibly remains because the managers and leaders did not pay attention to the seriousness of the issue. In order to maintain an effective team, leaders and team members must know and be proactive in the conflict resolution techniques and procedures.
According to McShane and Von Glinow, conflict is “a process in which one party perceives that his or her interests are being opposed or negatively affected by another party” (328). The Conflict Process Model begins with the different sources of conflict; these sources lead one or more parties to perceive that a conflict exists. These perceptions interact with emotions and manifest themselves in the behavior towards other parties. The arrows in the figure illustrate the series of conflict episodes that cycle into conflict escalation (McShane and Von Glinow 331-332).
Conflict is unavoidable and connected to a world where different ideas and opinions are challenged. Negative conflict occurs when voices are not expressed appropriately, discussions are not in control or different parties reject moving forward with a solution. There is difficulty resolving disagreements because there are multiple reactions to disputes. However, a positive conflict supports debates without a destructive outcome. They improve communication, introduce principles that are important to others, and reduce chaos. On the other hand, the approach that a person uses to address conflict dictates the outcome they receive. Methods for resolving conflict include avoiding the problem, smoothing out a situation, competing against the ideas