Communication and Leadership Style
Communication and leadership go hand in hand. We all communicate daily and communication is a major part of our day. Sargent (2016) discussed how the leadership style of his supervisor relates to her communication style, which has affected his department in a negative way causing lowered productivity. Communication from a supervisor is so important to the success of a team.
Direction of Communication
Communication flows in three different directions: downward, upward, and laterally (Robbins & Judge, 2009). Downward communication occurs within an organization when a manager communicates with employees (Robbins & Judge, 2009). Downward communication is used to assign goals, provide instructions, inform…show more content…
In this essay, the author
Explains that communication and leadership go hand in hand. sargent (2016) discussed how the leadership style of his supervisor relates to her communication style, which has affected his department in a negative way.
Explains that communication flows in three different directions: downward, upward, and laterally. downward communication occurs within an organization when a manager communicates with employees.
Explains upward communication occurs when employees communicate with their supervisors. upward communication provides feedback, informs them of progress towards goals, and relays current problems.
Explains that lateral communication is necessary to save time and facilitate coordination between employees on the same level or work group, but can become dysfunctional when formal vertical channels are avoided.
Explains that sargent's supervisor is not communicating effectively with her team, and it is creating a dysfunctional environment. email can be good communication but we need to be careful that others don't misinterpret the message being sent.
Explains the eight barriers to effective communication: filtering, selective perception, information overload, emotions, language, communication apprehension, gender differences, and "politically correct" communication.
Opines that sargent's supervisor suffers from communication apprehension, which may explain why she communicates using email instead of directly speaking with her employees.
Opines that if we are in a right relationship with god, we will have the proper motivation for power. we need mutual interaction so that power does not corrupt our own hearts.
Explains that fischer, k. (2012). "power, conflict & negotiation". department of business, liberty university bmal 500.
Explains that robbins, s., and judge, t. (2009). organizational behavior. upper saddle, nj: pearson education, inc.
Explains the difference between work groups and work teams. a work group is a group that interacts to share information, make decisions, and help each member perform within their area of responsibility.
Explains that problem-solving teams are developed to improve quality, efficiency, and the work environment. they share ideas and offer suggestions for improving work processes and methods.
Explains that the self-managed work team is a group of employees that perform highly related or interdependent jobs and take on responsibilities that formerly belonged to the supervisors.
Explains that the cross-functional team consists of members for production, planning, quality, tooling, engineering, and information systems.
Explains that virtual teams use computer technology to bring together members who are physically dispersed to achieve a common goal. they use communication links like email, wide area networks, and video conferencing to collaborate with each other.
Explains the key components of effective teams: contextual influences, composition, work design, and process variables.
Explains that within teams, conflict and power struggles can occur. the influence of the gospel will help guide us in resolving conflicts.
Cites fischer, k. (2012), "leadership". department of business, liberty university.
Explains that they have worked under many managers, but not all of them were good leaders. they would like to be more of an effective leader for their staff.
Explains that leadership and management are two different terms with different meanings, but they often get confused.
Opines that ethics and leadership has received little attention, although this has changed recently. the increased interest of ethics in the field of management, past leader’s ethical shortcomings, ethical lapses by business leaders, and companies tying compensation to ethics are some of the reasons
Explains that ethical leaders foster moral virtue by changing the attitudes and behaviors of followers, unethical leaders use their charisma to serve others, and abuse of power by leaders.
Explains that trust is one of the most important things we have. they resigned from their job due to a lack of trust between them and their supervisor.
Explains the five dimensions of trust: integrity, competence, consistency, loyalty, and openness.
Explains that trust is a principal attribute associated with leadership, and when it is broken it has adverse effects on the group’s performance.
Explains that the covenant relationship is about caring for one another and holding each other accountable. fischer (2012) spoke about how leaders can influence others, build up others and glorify the lord in all that they do.
Explains that each member in the covenant relationship has a vital role to play, cares for the others, and mutual accountability amongst all the members.
Explains that the leader of the covenant relationship has the responsibility to empower employees to create a self-sustaining environment where everyone cares for everyone else.
Opines that employees can trust a leader, but once trust is broken, it is hard to restore. we all overlook our imperfections unless we are convicted by god's word.
Explains that ethical stewardship – implications for leadership and trust. journal of business ethics, 78(1/2), 153-164.
Explains fischer, k., "leadership". liberty university bmal 500.
Upward communication provides feedback to supervisors, informs them of progress towards goals, and relays current problems (Robbins & Judge, 2012). The upward communication keeps managers informed of employee job satisfaction and how ideas for improvement within the organization (Robbins & Judge, 2009).
Lateral communication occurs between employees on the same level or work group (Robbins & Judge, 2009). Lateral communication is necessary to save time and facilitate coordination (Robbins & Judge, 2009). Lateral communication can become dysfunctional when the formal vertical channels are avoided (Robbins & Judge, 2009).
Sargent’s supervisor is not communication effectively with her team, and it is creating a dysfunctional environment. Email can be a good form of communication but when used we need to be careful that others do not misinterpret the message being sent.
Barriers to Effective…show more content…
Filtering is when the sender purposely manipulates information so that it will be seen more favorable by the receiver (Robbins & Judge, 2009). Selective perception is where the receiver sees and hears based on their needs, motivations, experience, background, and other personal characteristics (Robbins & Judge, 2009). Information overload occurs when the information received exceeds our processing capacity (Robbins & Judge, 2009). Our emotions at the time we receive communication will influence how we interpret it (Robbins & Judge, 2009). Even if we speak the same language, sometimes the way we use words will be different for each person and can cause communication errors (Robbins & Judge, 2009). Communication apprehension occurs when someone experience tension and anxiety in oral communication, written communication, or both (Robbins & Judge, 2009). Men and women do not always communicate in the same way which causes communication errors (Robbins & Judge, 2009). When we are afraid to use certain words in the fear of offending someone this is using “politically correct” communication, which can cause communication misunderstandings (Robbins & Judge, 2009).
In the case with Sargent’s supervisor I wonder if she suffers from communication
1. What are the three purposes for which people communicate? What percentage of a manager’s time is spent communicating? Give examples of the types of communication managers use.
In this essay, the author
Describes the three purposes for which people communicate: to inform, persuade, and entertain. most managers use 60-80% of their time communicating in many ways.
Compares the formal and informal flow of communication. the formal flow follows the organizational chart and is dictated by the managerial, technical, political, and structural environment of the organization.
Describes the common causes of unethical behavior in the workplace, such as extreme emphasis on profits, loss of corporate loyalty, fixation on personal advancement, probability of not getting caught, immoral quality set by top management.
Describes several intercultural communication barriers and how they might be overcome.
Describes the aspects of cultural diversity that will impact them most in their career: international, intercultural, generational, or gender.
Opines that all of these aspects play a part in their career equally with the diverse population that they come in contact with every day.
Explains how communication technology can assist individuals and organizations in gathering and studying information, shape messages to be well-defined and more helpful, and communicate quickly and professionally over long distances. telecommuting has advantages such as decreased travel time and increased employment flexibility.
Explains that communication in work teams differs from that in traditional organizations due to different communication patterns, establishing trust, open meetings, shared management, listening, problem solving, disagreement resolution, negotiation, and compromise.
Explains communication has been identified as perhaps the most important aspect of team work because open lines of communication are vital to increasing contact between employees and management.
Analyzes how each level of communication relates to their own life. how often do they engage in this communication? what aspects of their life (e.g. work, school, family, friends) does it apply?
Explains that they use intrapersonal communication to no end when it comes to daily tasks involving their family life or patient care. they also state that group communication is imperative in the nursing profession.
Opines that public communication is in everyone's daily life whether one realizes it or not. it keeps us informed to help make sound decisions about things in our life.
The above references to communication explain clearly that communication is anything that helps in transferring information and conveys meaning to the person receiving the information. Communication plays a greater role in day to day life as we use different ways and modes of communication to convey what we think or what we know to others. Communication may fail if the person who has to receive the information doesn’t receive it the way it was intended. So care has to be taken to communicate without error. The sole purpose of communication will be in vain if the intended person doesn’t understand what was communicated to him. There are different forms of communication existing like general communication, inter personal communication, business communication, intellectual communication, technical communication, etc. In these forms, business communication
In this essay, the author
Analyzes how the chapter explains the communication skills required for a merchandiser. the difference between communication and business communication is discussed.
Explains that the other objectives include providing advice for organization members when required, issue orders, provide suggestions, educate the members and also issue warning whenever the assigned work is not carried out properly.
Explains that communication is the base for any work to happen properly in an organisation as improper communication may lead to lot of damages.
Explains that communication is the act of conveying intended meaning to another entity through mutually understood signs and semiotic rules.
Explains the communication process, which involves a cycle where the message is initiated by the sender and the feedback about it and its related action is provided.
Explains that business communication differs from general communication in many ways. business communication is more formal in nature and involves practical information that is objective and objective.
Explains that business communication is used to promote a product, service, or organization – with the objective of making sale.
Explains how to enable workers for a change in working process, methods or environment by giving them the required details in advance, and to persuade team members to give new ideas and suggestions.
Explains that proper business communication leads to effective sharing of information among stakeholders thereby leading to proper decision making.
Kroger’s formal communication structure or flow utilized within the chain of command defined by the organizations CEO uses the three formal channels and types of information that is conveyed in a downward, upward, and horizontal communication style. This is used by the top CEO, Rodney McMullen, in a downward style through the numerous chains of command, finally reaching all the way to the various store brands and store level management. Downward communication, comes from the top CEO level and is communicated down through the chains of command. An example of how culture has influenced Kroger’s downward communication can be seen in the use of videos posted by Kroger’s CEO. Upward communication is when messages come from the subordinate levels to higher in the organization’s management pyramid (Daft, 2012, p.579-580). An example of an upward and downward communication tool can also be seen on Kroger’s intranet in the form of a company blog.
In this essay, the author
Explains that autocratic leaders expect obedience, not understanding, and input from their staff. the democratic leadership style enlists greater employee commitment because everyone has a say in the decisions.
Explains that organizational trust and transparency are a popular workplace demand as employees seek to be aware of what is real and true. kroger creates an abundance of human well-being.
Recommends motivating the workforce based on motivational theory, starting with your own attitude and knowing that leading by fear only shows a lack of trust.
Recommends trying the erg theory, which proposes three categories of needs: existence, relatedness, and growth.
Explains how kroger's formal communication structure and flow is influenced by culture, such as a downward, upward, and horizontal communication.
Cites arnolds, boshoff, and jones on leadership styles.
Leadership and Communication
A leader’s age and generation plays a significant role in the way they communicate. When different generations come together they bring with them their own worldviews and expectations. An effective leader is able to step out of their generational preferences and customize the way they communicate to the other generations. By effectively addressing and taking advantage of those unique generational differences they can bridge the generations together to create a collaborative, innovative and exciting work environment resulting in a highly productive and performing workforce.
In this essay, the author
Analyzes how leaders' age and generation plays a significant role in the way they communicate. when different generations come together, they bring with them their own worldviews and expectations.
Opines that a dynamic leader will acknowledge generational diversity and learn how to effectively communicate with each of the different generations.
Explains that each generation's culture, technology, society, media, and life events have a significant impact on the way they perform.
Explains that gen x-ers are ambitious and eager to learn new skills and make work–life balance a priority. they are resourceful, hardworking, no excuses type of leaders.
Explains how technology and the information age have changed the way leaders communicate. they emphasize the importance of oral and written communication.
Cites maxon, r. and mayhew, b. (2010) multigenerational characteristics.
Leadership is a communication process of a leader and individuals in which the leaders behavior or attitude directs individuals towards any goal effectively. It is widely believed that leadership creates the vital link between organizational effectiveness and people’s performance at an organizational level (Avolio, 1999; McGrath and MacMillan, 2000). The effectiveness of an organization depends upon the leader having an effective leadership style in order to effectively reach the goal of the organization; with it being one of the key driving forces for improving a firm’s performance. Scholars suggest that effective leadership behaviors can facilitate the improvement of performance when organizations face problems (McGrath and MacMillan, 2000). To effectively achieve leadership of individuals and organizational outcomes, four theories can be used; Fiedler’s Contingency Model, Hersey and Blanchard’s Situational Leadership Model, Vroom & Yetton Participative Leadership Model, and House & Dessler Path-Goal Theory.
In this essay, the author
Explains that leadership is a communication process of leaders and individuals in which their behavior or attitude directs individuals towards any goal effectively.
Explains how fred fielder advanced the first theory using the contingency theory of effectiveness. fiedler created the least preferred co-worker (lpc) questionnaire to identify the style by measuring whether a person is task-oriented.
Explains hersey and blanchard's situational leadership model, which focuses on follower’s maturity, determined by the ability of the group they are attempting to lead.
Explains that the vroom & yetton participative leadership model is an interaction between the leaders decision-making strategy choices and the situation.
Explains house's path-goal theory of leadership, which emphasizes how a leader influences subordinates' perceptions of both work goals and personal goals, and the links between the two sets of goals motivating them to accomplish the task.
Explains that leaders who fail to provide true and proper command, inspiration, motivation, and strategic vision for their company leave a battered organization.
One of the more important contributes to effective communication is feedback because without feedback, there is no certain way of knowing that what was said is received and understood. By implementing a feedback system, in which input is a required part of the job may help the communication within a workplace. Feedback can be positive or negative and both are important to the communication process because positive feedback encourages the sender to continue sending messages whereas negative feedback informs the sender that the receiver is not interested or pleased with what is being transmitted (Wallace & Roberson, 2009). Having a feedback system can ensure that everybody is given the opportunity to express opinions, concerns, or
In this essay, the author
Explains communication is the process of sharing ideas, thoughts, and opinions with the intentions of another person interpreting the expression. effective communication can positively influence how operations work both the workplace and in personal life.
Explains the process of communication, which begins with a sender or communicator sending the message, and the receiver receiving feedback. without feedback, there would be no way to know whether an understanding had occurred.
Explains that the lack of communication comes from the differences between listening and hearing. both hearing and listening rely on each other for effective communication.
Describes the barriers that can cause communication difficulties, such as physical barriers and perceptual barriers. language barriers can affect communication because there is not one universal language.
Explains that feedback is important to effective communication, since without feedback, there is no certain way to know that what was said is received and understood. feedback can be positive or negative.
Explains that programs and exercises that involve more personal contact can be implemented to help overcome some of the communication barriers.
Explains the formal and informal channels of communication in the criminal justice system. formal channels include formal orders, directives, and written memorandums.
Explains that communication is a major factor in relationships both in the workplace and personally. effective communication can build relationships and trust.
Communication is the establishment or a give-and-take of thoughts, ideas, emotions and understanding between a sender and a receiver. It is essential to building and maintaining relationships in the workplace. Some highly productive and dynamic organizations are distinctly different and striking due to their excellent skills in communication.
In this essay, the author
Explains that communication is the establishment or a give-and-take of thoughts, ideas, emotions and understanding between the sender and the receiver. highly productive and dynamic organizations are distinctly different and striking due to their excellent communication skills.
States jillian rodd's belief that successful leadership in early childhood field is a matter of communication. information flows forward, backward and sideways in kindergartens and childcare centers.
Explains that for a smooth information flow it is important to have an efficient communication channel in place.
Argues that an effective communication channel should be implemented by managers to optimize worker productivity to ensure smooth running of the organization.
Opines that interpersonal communication may be unsuccessful, because the message may not be received the way the sender anticipated.
Opines that effective communication involves overcoming communication barriers and conveying a clear and brief message.
Explains that a capable communicator must be mindful of language barriers and try to reduce their impact by persistently checking, understanding and by proposing suitable feedback.
Explains that effective communication requires each person to assert when they don't understand a communication or to suggest how someone could communicate more effectively. receivers respond to messages through feedback.
Explains that feedback is your audience's response which enables you to evaluate the effectiveness of your message. the manager must create an environment that encourages feedback.
Opines that internal sources can provide feedback through employee surveys, memos, emails, open-door policies, company newsletter, etc. management can encourage feedback by asking questions and permitting employees to express views.
Explains that communication means to share. there are various channels through which communication can take place. it is important for a leader to get his/her ideas across as well as listen, absorb, assemble and further communicate with their team.
In this book, there are several principals to communicating and simplifying the process in delivering a message; we choose to highlight three techniques that are commonly used in our society today. Measuring effectiveness, the use of employee surveys, and the inverted pyramid format of communication and employee benefits.
In this essay, the author
Compares davis and shannon's view to richard p. kusserow’s measuring & benchmarking compliance program effectiveness.
Explains that communication is the reoccurring theme of davis and shannon's (2011) work. emails are used widely as an effective form of business communication.
Explains that the book "the definitive guide to hr communication" provides valuable insights on how to effectively talk to your employees and treat them like customers.
Explains that an hr professional is responsible for providing valuable information to an employee and guide them on how to use the right tool for the job. an organization uses many important communication tools to communicate with employees.
There are four major functions of communication within a group or organization which are control, motivation, emotional expression and information Communication performs a control function. In the movie of “Puss in Boots”, Humpty Dumpty, as a leader, use the downward communication to assign the goal and provide the instruction for Puss and Kitty to steal the magic beans from Jack and Jill. Besides, Puss also performs downward communication to save the town together with Humpty Dumpty by telling Humpty Dumpty what should be done and lure the mother goose out from the town to avoid the mother goose(The Great Terror) destroys the
In this essay, the author
Explains that a group is defined as two or more individual, interacting and interdependent who are initially coming together to achieve particular objectives.
Analyzes how puss and humpty are good friends in the movie "puss in boots". they want to find the magic beans together and spend their whole life easily.
Defines process as actions that groups engage in as a result of inputs and cause certain outcomes such as communication, leadership, power, and polities as well as conflict and negotiation.
Explains communication is the transfer and understanding of meaning. communication performs a control function in the movie "puss in boots".
Explains that leadership is the ability to influence a group toward the achievement of goals. in this movie, humpty dumpti plays leadership when he tries to convince puss to join the "bean club" to find out the magic beans.
Explains that power is a capacity that a has to influence the behavior of b so b acts in accordance with a’s wishes.
Explains that when groups undergo some processes, the outcomes can be produced whereby it brings results such as group functioning.
Explains that group functioning is the quality and quantity of group’s work output. puss, kitty softpaws and humpty dumpedy work well to steal the three magic beans from jack and jill.
Explains that each group member is playing their own role in the group. cohesiveness is the degree to which group members are attracted to each other.
Explains that conflict occurs when one party perceives that another party has negatively affected something that the first party cares about. task conflict is a conflict over content and goals of the work.
designers to recommend the correct machines, processes and procedures. Thus,horizontal and vertical communication should be encouraged throughout the length and breadth of the organization. This ensures easy flow of information.
In this essay, the author
Explains that innovation management is the form of looking into future, of being creative, imaginative. it is used in the growth of product and organizational innovation.
Opines that entrepreneurs will be one of the fastest-moving and growing subjects in undergraduate levels with all the programs including majors and minors.
Describes the challenges and advantages which are faced during establishing the engineering faculty.
Describes the steps involved in identifying customers, understanding customer needs, and establishing the need for change.
Opines that products should be in such a way that they can be upgraded at any point of development or be adaptable to any changes. this could be achieved by following systems engineering process.
Explains that system engineering process has proved that it could make more profit by saving development cost.
Explains that the design is important process during system engineering, and this would result in more optimized product design, which would be more adaptable and cost effective.
Explains brainstorming, where a group comes together and shares creative ideas for the development of the product.
Explains the process of software development involves a lot of hard work and need some expertise in the field.
Explains that there are various models in software development life cycle. these models are also referred to as "software development process models."
Opines that a successful product implementation depends on the management's ability to deal with the changes and resolve any emerging conflicts.
Explains the process of innovating goals, including setting a goal, putting together ideas, evaluation, testing ideas of innovation process, and estimation of lifecycle.
Opines that engineers need to be entrepreneurial to assume the case in order to have the market as well as business pressures.
Explains that many engineering schools are making investments to help undergraduate students to have a good command in entrepreneurship. these programs are acting as partnerships between business schools and their entire campus.
Explains that running models clarifies requirements, reveals bottlenecks and fragmented activities, reduces cost, and exposes duplication of efforts.
Explains the process of prototyping and refinement of a product based on feedback from the end user.
Explains that the developer should first study the requirements and get to know what they need and what issues they may encounter during this process.
Describes agile software development as a group of software development methods based on iterative and incremental development, which focuses on adaptability and customer satisfaction.
Explains that agile is based on adaptive software development methods whereas an sdlc method like waterfall method focuses on predictive approach. agile methods test the product frequently through iterations and minimize the risk of major failures.
Explains that communication is the activity of conveying information through the exchange of thoughts, information or by messages.
Defines tqm as a customer-oriented and long-term management-supported system approach that aims at continuous improvement of product/service quality through effective integration for the entire workforce.
Explains total quality management is a company-wide programme that can be employed in product design to improve the quality of the design.