Communication, And Communication Style: Communication And Leadership Style

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Communication and Leadership Style
Communication and leadership go hand in hand. We all communicate daily and communication is a major part of our day. Sargent (2016) discussed how the leadership style of his supervisor relates to her communication style, which has affected his department in a negative way causing lowered productivity. Communication from a supervisor is so important to the success of a team.
Direction of Communication
Communication flows in three different directions: downward, upward, and laterally (Robbins & Judge, 2009). Downward communication occurs within an organization when a manager communicates with employees (Robbins & Judge, 2009). Downward communication is used to assign goals, provide instructions, inform
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Upward communication provides feedback to supervisors, informs them of progress towards goals, and relays current problems (Robbins & Judge, 2012). The upward communication keeps managers informed of employee job satisfaction and how ideas for improvement within the organization (Robbins & Judge, 2009).
Lateral communication occurs between employees on the same level or work group (Robbins & Judge, 2009). Lateral communication is necessary to save time and facilitate coordination (Robbins & Judge, 2009). Lateral communication can become dysfunctional when the formal vertical channels are avoided (Robbins & Judge, 2009).
Sargent’s supervisor is not communication effectively with her team, and it is creating a dysfunctional environment. Email can be a good form of communication but when used we need to be careful that others do not misinterpret the message being sent.
Barriers to Effective
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Filtering is when the sender purposely manipulates information so that it will be seen more favorable by the receiver (Robbins & Judge, 2009). Selective perception is where the receiver sees and hears based on their needs, motivations, experience, background, and other personal characteristics (Robbins & Judge, 2009). Information overload occurs when the information received exceeds our processing capacity (Robbins & Judge, 2009). Our emotions at the time we receive communication will influence how we interpret it (Robbins & Judge, 2009). Even if we speak the same language, sometimes the way we use words will be different for each person and can cause communication errors (Robbins & Judge, 2009). Communication apprehension occurs when someone experience tension and anxiety in oral communication, written communication, or both (Robbins & Judge, 2009). Men and women do not always communicate in the same way which causes communication errors (Robbins & Judge, 2009). When we are afraid to use certain words in the fear of offending someone this is using “politically correct” communication, which can cause communication misunderstandings (Robbins & Judge, 2009).
In the case with Sargent’s supervisor I wonder if she suffers from communication

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